Customer Retention Manager jobs in Salinas, CA
Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Retention Manager jobs
Director of Outreach and Retention
- Monterey Peninsula College
-
Monterey, CA
FULL_TIME
-
Monterey Peninsula College
Director of Outreach and Retention
Salary: $7,896.00 - $8,540.00 Monthly
Job Type:
Job Number: 2021-00069
Closing: 4/22/2022 11:59 PM Pacific
Location: Monterey, CA
Division: Student Services
Description
Director of Outreach and Retention
The successful candidate will plan, organize, direct, and provide leadership of all aspects of the Welcome Center, Student Outreach and Recruitment (SOAR), and the First-Year Experience (FYE) departments. This includes creating a vision for and leading the development and implementation of campus-wide activities, strategies, evaluating the effectiveness, and providing oversight and supervision of faculty and staff assigned to these various departments.
Example of Duties
Overall:
Administer, develop, organize, coordinate, implement and supervise the operation and activities for the Welcome Center, SOAR, and FYE
Establish and evaluate progress towards program target outcomes and drive planning through data-driven assessment and improvement for all three areas/departments
Select, orient, train, supervise, schedule, and evaluate contract employees and faculty
Oversee the work of staff and faculty involved in the delivery of services for all three areas
Participates in the development, administration, and oversight of the program's annual budget; monitors program expenditures to ensure compliance with established laws and regulations, as well as funding requirements
Establishes and maintains relationships with school district officials, community leaders, various organizations, and public agencies to encourage participation, stimulate interest, and coordinate campus projects with assigned programs and activities; participates in developing strategic plans for outreach, recruitment, and retention by coordinating with other divisions to implement related outreach and retention plans
Maintains program compliance with state, county, and federal regulations and laws; provides accurate reporting of program data to state and county regulatory agencies
Develops, analyzes, and assesses Service Area Outcomes (SAOs) to ensure the measurement and improvement of program effectiveness, and implements program modifications as necessary
Be an integral team player with campus and community partners, which involves flexibility, cooperation, and communication
Attend and participate in professional group meetings and various committees and advisory groups; stay abreast of new trends and innovations in the field of outreach and retention resources, programs, and other services as they relate to the area of assignment
Perform other related duties as assigned
Welcome Center:
Develop and implement an institutional plan that addresses the needs of Student Services in creating a "One-Stop-Shop" for prospective and continuing students in the Welcome Center
Work collaboratively with other departments to establish first-tier responsibilities that serve students thus reducing referring a student to another department
Manage day-to-day operations including, but not limited to, scheduling, staffing, and safety protocols
Foster a welcoming environment that embraces diversity, integrity, trust, and respect
SOAR:
Develop an institutional outreach, recruitment, and onboarding plan and corresponding timeline; evaluate and revise regularly
Collaborate closely with Dual Enrollment, First Year Experience, Student Services (especially Admissions & Records, Counseling, and Financial Aid), and Academic Affairs to coordinate and centralize outreach, recruitment, and onboarding efforts, practices, and processes
Design and implement clear connections between outreach and FYE activities (e.g., Summer Bridge)
Plan, prepare and facilitate campus-wide outreach, recruitment, onboarding, and retention workshops, and events
Proactively engage and collaborate with CAP Completion Teams and other academic and student services areas to ensure accurate understanding and knowledge of institutional programs, opportunities, resources, and activities for the purpose of outreach and recruitment
First-Year Experience:
Proactively engage and collaborate with CAP Completion Teams and other academic and student services areas to ensure accurate understanding and knowledge of institutional programs, opportunities, resources, and activities for the purpose of onboarding and retention
Plan, prepare and facilitate and support outreach, recruitment, onboarding, and retention workshops and event
Plan and develop a First-Year Experience that increases transfer rates while creating a Transfer Culture experience
Develop and implement strategies to improve placement and progression for all incoming, with particular attention to underserved students
Develop activities and relationships that promote transfer and career opportunities.
Background Information Related to the Director of SOAR
College and Career Guidance (CCG) Work Team Recommendations (Spring 2021)
The Guided Pathways College and Career Guidance (CCG) Work Team, consisting of faculty, classified, and administrators, conducted a comprehensive inquiry into key Guided Pathways Essential Practices that fall under Pillar 2: Entering the Path and Pillar 3: Staying on the Path. The inquiry process included internal and external sources including student feedback and culminated in a set of recommendations to address the team's key findings. A significant component of these recommendations pertains to the college's outreach and recruitment processes. "Based on the analysis of these inquiries and discussion with stakeholders, the CCG work team has recommended the establishment of a Student Outreach and Recruitment (SOAR) Department . The proposed SOAR department would allow for centralized and dedicated outreach, recruitment, and onboarding efforts." (CCG Work Team) The CCG Work Team's recommendations include targeted outcomes for SOAR as well as key department responsibilities and calls for the creation of a Director to lead the functions of the SOAR department.
In consideration of the need for intentional, structured, seamless, and proactive student support from pre-college through the first year of college (GP Pillars 2 and 3), there exists a strong relationship between the work of the proposed SOAR department, Welcome Center, and First-Year Experience (FYE). Though each department or program maintains a distinct charge, identity, and set of objectives and responsibilities, the intrinsic links between these areas illustrate the need for a high level of ongoing coordination and collaboration, which would result not only in strengthened relationships with high school and community partners and the resulting enhancement of college enrollment but also in more targeted and robust retention resources and activities at scale. This could be achieved through the establishment of a Director of Outreach and Retention.
Qualifications
Minimum Qualifications:
Possession of a master's degree from an accredited college or university or equivalent; and
Two (2) years of formal training, internship, or leadership experience reasonably related to the administrator's assignment; and
Demonstrate sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students.
Proof of Vaccination
New employees may begin working in their assignments only after the District has received proof that the person is fully vaccinated or an exemption has been approved.
Work Schedule / Supplemental Information
Salary
$7,896 (Step I)- $8,540 (Step III) Great Health Package (no additional costs for benefits).
MPC provides eligible employees with valuable benefits options, including medical, dental, vision, life/AD&D, and long-term disability.
Assi g ned Shift
40 hours per week; this position is exempt from overtime
This is an in-person position
For further inquiries, please email recruitment@mpc.edu
How to A pp l y
Visit www.mpc.edu/employment and select "classified and other positions." Here you will find the announcement and the "apply" button in the upper right-hand corner. You will be asked to log in or create a new user account.
Complete all required fields of the application:
Attach your cover letter which describes your interest in and qualifications for the position, specifically addressing the desirable qualifications (.pdf).
Attach your resume (.pdf)
A diversity statement including a detailed explanation of your experience working with, sensitivity to, and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students.
All undergraduate and graduate academic transcripts. Unofficial copies may be submitted with the application; official copies will be required at the time of the interview.
Foreign Education completed outside of the United States must be deemed equivalent to that gained in conventional/accredited U.S. education programs in order for it to be considered for the satisfaction of minimum qualifications. For a list of agencies, please refer to the link below.
https://www.mpc.edu/home/showdocument?id=24165
Only items listed above will be reviewed by the screening committee. Human Resources does not accept additional materials such as: letters of reference, test scores from other institutions, certificates of courses/programs completed, letters of commendation from schools, or transcripts with your application. Such items, if included, will not be forwarded to the selection committee. If you are a finalist, HR will request any reference information that is required. Monterey Peninsula College reserves the right to close or continue the recruitment at any time.
Conditions of Em p lo y ment
Monterey Peninsula Community District is committed to achieving educational equity for all students. As outlined in the District's Governing Board Goals, Educational Master Plan, Equal Employment Opportunity Plan, and Student Equity Plan. We provide students with a rich and dynamic learning experience that embraces differences - emphasizing collaboration, engaging students in and out of the classroom, and encouraging them to realize their goals and become global citizens and socially responsible leaders. When you join our team at Monterey Peninsula College, you can expect to be part of an inclusive, innovative, and equity-focused community that approaches higher education as a matter of social justice requiring broad collaboration among faculty, classified staff, administration, students, and community partners.
Monterey Peninsula College is designated as a Hispanic Serving Institution (HSI) and is an affiliate of the statewide Umoja Community of California Community Colleges. Monterey Peninsula College has a diverse student population that is a reflection of the communities it serves.
We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we prioritize applicants who demonstrate they understand the benefits diversity brings to a professional educational community. The successful candidate will be an equity-minded individual committed to collaborating with faculty, classified staff, administration, students, and community partners who are also committed to closing equity gaps. An equity-minded individual is a person who already does or has demonstrated the desire to:
(1) Understand the importance of holding ourselves accountable as educators for closing equity gaps and engaging inequitable practices;
(2) Reframe inequities as a problem of practice and view the elimination of inequities as an individual and collective responsibility;
(3) Encourage positive race-consciousness and embrace human difference;
(4) Reflect on institutional and teaching practices and aim to make them more culturally responsive; and
(5) Strategically build buy-in and participation among colleagues for equity-related initiatives.
Monterey Peninsula College seeks employees who value mentorship and working in a collegial, collaborative environment, guided by a commitment to helping all students achieve their educational goals. All departments strongly encourage collaboration across disciplines to create inclusive, integrated, and interdisciplinary learning experiences. College faculty are expected to be knowledgeable about, and willing to use, different learning and teaching methods appropriate to the students they serve.
Offers of employment are contingent upon Governing Board approval. Employment with Monterey Peninsula College is not complete or official until applicants meet all pre-employment requirements. All new employees are required to submit proof of freedom from tuberculosis and proof of eligibility to work in the United States. Employees must sign the Oath of Affirmation of Allegiance, and submit fingerprints for California Department of Justice clearance. California School Employees Association Membership or an approved alternative is required. - 1 Month Ago
Student Disability Resources Retention Advisor
- California State University, Monterey Bay
-
Seaside, CA
FULL_TIME
- Student Disability Resources Retention Advisor Job no: 515186 Work type: Staff Location: Monterey Bay Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student ...
- 1 Month Ago
Educational Opportunity Program Admissions and Retention Advisor
- California State University, Monterey Bay
-
Seaside, CA
FULL_TIME
- Educational Opportunity Program Admissions and Retention Advisor Job no: 530828 Work type: Staff Location: Monterey Bay Categories: Unit 4 - APC - Academic Professionals of California, Probationary, F...
- 24 Days Ago
Customer Service
- Third Party CS
-
Salinas, CA
FULL_TIME
- Description The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to qu...
- 27 Days Ago
Customer Service
- US Commander, Navy Installations
-
Monterey, CA
FULL_TIME
- Duties Performs a full range of services such as: assisting customers, taking special orders, providing layaway services, following up on delinquent payments, making refunds or adjustments, resolving ...
- 1 Month Ago
Customer Service/Cashier #1547
- Chevron
-
by, CA
FULL_TIME
- About the Job: Chevron Stations Inc. is looking to hire a Customer Service Representative/Cashier.Location: Chevron Gas Station CSI #1547 | 3645 Rio Rd | Carmel, CA 93923 Apply Now: Careers Home (mywo...
- 16 Days Ago
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0 Customer Retention Manager jobs found in Salinas, CA area
Sales and Service Expert
- 24 Hour Fitness Inc.
-
San Jose, CA
- **FULL-TIME** Part-time**LOCATION** 2306 Almaden Road Suite 140 San Jose CA 95125**Sales and Service Expert****?****Who ...
- 4/23/2024 12:00:00 AM
Job Developer 2/Case Manager V
- Turning Point of Central California
-
Salinas, CA
- Turning Point of Central California, Inc. WE EXIST TO SERVE PEOPLE IN NEED. Turning Point of Central California, Inc. wa...
- 4/23/2024 12:00:00 AM
Sales Representative - Remote
- InsuraTec
-
Salinas, CA
- Job Description Job Description Sales Representative - Remote Company: InsuraTec Services Group Location: Remote About U...
- 4/23/2024 12:00:00 AM
Experienced Veterinary Associate DVM
- Pacific Grove Animal Hospital
-
Pacific Grove, CA
- Job Description Job Description “Best of Monterey County” Animal Hospital Seeks Experienced Veterinary Associate DVM Sig...
- 4/23/2024 12:00:00 AM
Senior Billing Operations and Rate Analyst
- Central Coast Community Energy
-
Monterey, CA
- Salary : $91,548.00 - $140,844.00 Annually Location : Monterey, CA Job Type: Full-Time 1 Remote Employment: Flexible/Hyb...
- 4/22/2024 12:00:00 AM
SVP, Sales and Service Director
- Citigroup, Inc.
-
San Jose, CA
- The Consumer Sales Group Manager is accountable for management of complex/critical/large professional disciplinary areas...
- 4/21/2024 12:00:00 AM
Universal Member Service Representative
- Self Help
-
San Jose, CA
- ** Universal Member Service Representative** **Job Category****:** Branch **Requisition Number****:** UNIVE001850 Showin...
- 4/21/2024 12:00:00 AM
Customer Service Representative
- Suburban Propane, LP
-
San Jose, CA
- > > **Customer Service Representative** **San Jose , CA** **JOB ID: 8037** **JOB CATEGORY: Customer Service** **POSITION...
- 4/21/2024 12:00:00 AM
About Salinas, California
According to the United States Census Bureau, the city has a total area of 23.2 square miles (60 km2), 99.84% of it land and 0.16% of it water.
Prior to mass agricultural and urban development, much of the city consisted of rolling hills bisected by wooded creeks and interspersed with marsh land. Today, the city is located mostly on leveled ground, with some rolling hills and wooded gulches with creeks remaining in the north-eastern Creekbridge and Williams Ranch neighborhoods, as well as the Laurel Heights section of East Salinas. The natural ecosystems accompanying the area's topography and ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Manager jobs
$96,777 to $131,447
Salinas, California area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does a Customer Retention Manager do?
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