Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
We’re a fast-growing tech company that is revolutionizing veterinary care. We’re on a mission to increase access and care to pets across the country, delivering relief to both pets and their pet parents. We are excited about tackling the hard problems in an effort to help every dog and cat live their happiest possible life.
We’re looking for a Lead Product Manager, Retention and Engagement with a passion for always improving the customer experience. This position will play a crucial role in developing strategies that segment, grow, and retain customers. You will be leading all active subscriber activation with a main focus on customer retention and LTV.
This position will report directly to the Chief Product Officer, while partnering cross-functionally with teams across the organization including product, design, lifecycle, growth, engineering, and customer experience.
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0 Customer Retention Manager jobs found in Oakland, CA area