Customer Retention Manager jobs in Oregon
Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Retention Manager jobs
Client Retention Manager (FT)
- Unifylink
-
Portland, OR
FULL_TIME
-
Are you in 1% of sales performers anywhere you go? Are you a natural closer who wants more? Do you want unlimited upsell opportunities for yourself and your team? If the answer is yes, yes, and yes, this could be the position for you!The Client Retention Manager will be assigned a lucrative book of business of current and past clients. The candidate will drive revenue via upsells from existing clients and bring back former clients. Heavy phone time with the heavy commission.Only apply if you are a top-tier closer with receipts to prove it. We give you the book of business and you drive revenue.The base plus commission, the right candidate will make north of $150k, and a rainmaker can achieve $225k.
Responsibilities- Develop and implement client retention strategies to ensure client satisfaction and loyalty
- Identify opportunities to upsell and cross-sell products and services to clients
- Build and maintain strong relationships with clients
- Analyze client data and provide insights to improve client retention
- Collaborate with sales and marketing teams to develop and execute campaigns to retain clients
- Manage backend team
- Conduct regular check-ins with clients to ensure their needs are being met and address any concerns or issues
- Develop and maintain a deep understanding of our products and services to effectively communicate the value to clients
- Monitor client feedback and escalate issues to appropriate teams for resolution
- Maintain accurate and up-to-date client records in our CRM system
- Collaborate with other departments to ensure a seamless client experience
- Prepare reports on client retention and growth metrics for management
- Keep Clients Updated Via E-Mail & Phone Calls
Job Qualifications- 2 years of experience in client retention or account management
- Experience managing a team is required
- Excellent communication and interpersonal skills
- Cold calling experience is required; We're looking for a go-getter.
- Ability to build and maintain strong relationships with clients
- Outgoing and high-energy personality
- Ability to work under pressure
- Strong closing skills
- Ability to present multiple product lines
- Pro-active and good listener
- Great written and verbal communication skills
- Strong attention to detail
- Superior organizational and time management skills
- Experience in digital advertising is required
What we offer- 75k base commission bonus
- Medical, Dental, and Vision
- Oregon saves retirement
- PTO, Sick, and holiday pay
- No weekends or mandatory overtime
- Monday - Friday, 7 am - 4pm
- Paid time off
OTE: $85,000.00 - $225,000.00 per year - 25 Days Ago
General Manager
- Collision General Manager
-
Beaverton, OR
FULL_TIME
- Responsibilities: Actively lead center level performance though: key metrics, quality, individual skill levels and culture Communicate and manage the change process Stay abreast of current vehicle rep...
- 2 Days Ago
General Manager
- Collision General Manager
-
Gresham, OR
FULL_TIME
- ** This position offers bonus potential of up to half the annual salary** Responsibilities: Actively lead center level performance though: key metrics, quality, individual skill levels and culture Com...
- 17 Days Ago
General Manager
- Collision General Manager
-
Portland, OR
FULL_TIME
- ** This position offers bonus potential of up to half the annual salary** Responsibilities: Actively lead center level performance though: key metrics, quality, individual skill levels and culture Com...
- 2 Months Ago
Customer Manager
- Acosta Group
-
Clackamas, OR
FULL_TIME
- **RESPONSIBILITIES** In-Store responsibilities Sells promotional programs for displays at independent natural retailers purchasing from UNFI and/or Kehe Sells incremental quantities for display and TP...
- 7 Days Ago
Resident Retention Specialist
- St. Vincent de Paul Society of Lane County
-
Eugene, OR
FULL_TIME
- Over the last 68 years, SVdP has grown from a volunteer-led non-profit to the largest human services agency in Lane County with more than 600 employees. Our mission is to assist the poor and those in ...
- 23 Days Ago
Customer Retention Manager jobs at Popular Companies
Licenced Customer Service / Retention Manager
- Breeze Unlimited
-
Phoenix, AZ
- Licensed Office Administrator with Customer Service Focus (Allstate VIP Team) Location: Phoenix, AZ (In-office position)...
- 4/16/2024 12:00:00 AM
Human Resources Recruiting & Retention Manager
- Sunray Companies
-
Madison, MS
- Job Description Job Description Business is Booming and we are adding locations at The Sunray Companies! We are seeking ...
- 4/16/2024 12:00:00 AM
Automotive Service Manager - Large CDJR Dealership
- LANDMARK DCJR OF MORROW
-
Morrow, GA
- Job Description Job Description Position Overview The Service Manager is responsible for running the dealership’s servic...
- 4/16/2024 12:00:00 AM
JV Acquisition Specialist
- Homes 4 Dinero LLC
-
Dallas, TX
- Job Description Job Description Homes 4 Dinero is looking for highly motivated and self-driven Sales Representatives to ...
- 4/16/2024 12:00:00 AM
Inside Sales Representative
- Kimble Companies
-
Twinsburg, OH
- Job Description Job Description This position is responsible for territory management which includes all sales activitie...
- 4/13/2024 12:00:00 AM
GEDA Renewals and Retention Manager
- American College of Emergency Physicians
-
Irving, TX
- The American College of Emergency Physicians (ACEP) is the national medical society representing emergency medicine. Thr...
- 4/12/2024 12:00:00 AM
Automotive Direct Sales Representative
- Sherwin-Williams
-
Columbus, OH
- Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever ...
- 4/10/2024 12:00:00 AM
Territory Paint Sales Representative
- Sherwin-Williams
-
Randolph, MA
- The Sales Representative is responsible for developing sales in a specific geographic territory. Duties include prospect...
- 4/1/2024 12:00:00 AM
About Oregon
Oregon (/ˈɒrɪɡən/ (listen) ORR-ih-gən) is a state in the Pacific Northwest region on the West Coast of the United States. The Columbia River delineates much of Oregon's northern boundary with Washington, while the Snake River delineates much of its eastern boundary with Idaho. The parallel 42° north delineates the southern boundary with California and Nevada. Oregon is one of only four states of the continental United States to have a coastline on the Pacific Ocean.
Oregon was inhabited by many indigenous tribes before Western traders, explorers, and settlers arrived. An autonomous government ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Manager jobs
$88,741 to $120,533
Most Popular Cities in Oregon for Customer Retention Manager Jobs
What does a Customer Retention Manager do?
Customer Retention Manager in Pierre, SD
For any business that provides a product or service to customers, the act of finding, targeting and obtaining new customers is always going to be among its top priorities.
January 30, 2020
Customer Retention Manager in Clearwater, FL
Strong project management, new business development and customer retention skills.
February 24, 2020
Customer Retention Manager in Gastonia, NC
A multi channel retail brand who has a number of stores located across the UK is looking for an Online Customer Retention Manager to join the team on a 6 month contract.
December 13, 2019