Customer Retention Manager jobs in New York

Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Retention Manager
  • First Student
  • Buffalo, NY FULL_TIME
  • CUSTOMER RETENTION MANAGER (REMOTE)

    Base Salary: $90,000 - $110,000

    Coverage Area: Mid-Atlantic & New York

    50% travel is required.

    First things First: Who are we?

    Twice the size of our next largest competitor, First Student is the leading school transportation solutions provider in North America. Every day, we complete 5 million student journeys, moving more passengers than all U.S. airlines combined. With a team of highly trained drivers and the industry’s strongest safety record, First Student delivers reliable, quality services including full-service transportation and management, special-needs transportation, route optimization and scheduling, maintenance, and charter services for 1,100 school district contracts.

    About the Position

    First Student is seeking a passionate and experienced Customer Retention Manager to serve as a liaison between First Student customers, business development, field operations and other cross-functional teams to deliver on retention goals. Hand-in-hand with operations, this person will be responsible for providing strategic support and leadership to manage and elevate retention and growth activities within First Student’s existing customer base.


    The Customer Retention Manager will develop and foster executive business relationships with customers to ensure contract retention. Partnering with operations, they will drive the delivery of contract renewals, timely product implementation, account reviews, increased account product presentation, elevated customer satisfaction, and goodwill activities. Responsibilities include retention account planning/strategy development and execution in coordination with operations.


    This person will have a direct impact on growing and maintaining retention rates of our customers from the time we win/acquire new business through their lifecycle. Exerted efforts will result in the successful onboarding of new customers and increased retention and upsell/cross-sell rates. Success KPIs will encompass customer onboarding, retention, growth and profitability, and execution of marketing/customer/community engagement strategies.

    Customer Retention Manager Responsibilities:

    • Support a dedicated area and/or region to achieve growth and customer retention objectives while developing and maintaining trusted relationships at all levels within the customer organization.
    • Develop and support region with customer engagement and account management tools.
    • Share technology and service offering information, insights and benefits to help the customer understand and compare to other providers and share the advantages, values and benefits of First Student to parents and community members.
    • Host regular check-ins and business reviews with customers to ensure the adoption of new technology or services and the realization of success criteria.
    • Actively use Salesforce to manage/update relationship information. Monitor accounts and align with region to ensure all required data is uploaded/maintained. Help support the field to increase Salesforce maturity.
    • Other duties as required or assigned

    Customer Retention Manager Qualifications:

    • Bachelor’s degree or similar college-level education, or 3-5 years of related experience and/or training
    • 3 years of customer success and/or customer account management experience
    • A history of developing new accounts
    • Experience serving as a customer advocate with the ability to understand the needs of the client and deliver on those needs
    • Excellent writing skills, with a strong orientation to detail and service.
    • Experience using customer relationship management software, Salesforce strongly preferred
    • Advanced knowledge of word processing, spreadsheet and presentation software.
    • Project management experience strongly preferred
    • Ability to exercise independent thinking with a high level of prioritization skills
    • Ability to generate creative ideas, meet multiple deadlines and work independently.
    • Knowledge of business and management principles.
    • Travel is required

    First for a Reason

    Benefits

    We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.

    Professional Advancement

    Start here. Go far. We believe in promoting from within which means tremendous opportunities for you, thanks to our strong presence across North America.

    Extensive Training

    Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.

    Diversity & Inclusion

    Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.

    Community Service & Impact

    Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First in your community, you’ll have a positive impact on others.

    Apply today and get your career on the road with First Student!

    We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

  • 19 Days Ago

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DataCenter Manager
  • IT Customer Service - POST
  • Monroe, NY CONTRACTOR
  • Job Description: Data Center Manager Location: Monroe, NY Job Summary: Oversee full rack and stack operations, including the installation and configuration of servers and infrastructure within the dat...
  • 4 Days Ago

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Customer Support Representative - Front Desk Manager
  • Front Desk Manager - Fred Astaire Dance Studios
  • Cold Spring, NY PART_TIME
  • We are growing! Fred Astaire Dance Studios® is excited to be adding to our team of professionals. We are currently hiring for a Customer Support Representative. Do you enjoy making others smile, helpi...
  • Just Posted

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Customer Support Representative - Front Desk Manager
  • Front Desk Manager - Fred Astaire Dance Studios
  • Albany, NY PART_TIME
  • We are growing! Fred Astaire Dance Studios® is excited to be adding to our team of professionals. We are currently hiring for a Customer Support Representative. Do you enjoy making others smile, helpi...
  • 28 Days Ago

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Manager Employee Engagement and Retention
  • Metropolitan Transportation Authority
  • New York, NY FULL_TIME
  • Description Position at MTA Headquarters JOB TITLE: Manager Employee Engagement and Retention SALARY RANGE: $85,000 - $95,000. HAY POINTS: 479 DEPT/DIV: Organizational Design and Development SUPERVISO...
  • Just Posted

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Housing Retention Case Manager
  • SCHENECTADY COMMUNITY ACTION PROGRAM INC
  • SCHENECTADY, NY OTHER
  • Job Details Job Location: Main Office - SCHENECTADY, NY Salary Range: $22.00 - $28.00 Hourly Description $22-$28/hr Helping people reclaim the life they deserve At Schenectady Community Action Program...
  • 6 Days Ago

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Employee Engagement, Development, and Retention Manager
  • Katalyst Group
  • Chicago, IL
  • Integration, Development & Retention Manager Katalyst Group, in partnership with a local professional services organizat...
  • 3/28/2024 12:00:00 AM

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Customer Retention Manager
  • Arona Home Essentials
  • Omaha, NE
  • Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy. We are b...
  • 3/28/2024 12:00:00 AM

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Customer Retention Manager
  • Arona Home Essentials
  • Fort Dodge, IA
  • Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy. We are b...
  • 3/28/2024 12:00:00 AM

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Licenced Customer Service / Retention Manager
  • Breeze Unlimited
  • Phoenix, AZ
  • Licensed Office Administrator with Customer Service Focus (Allstate VIP Team) Location: Phoenix, AZ (In-office position)...
  • 3/27/2024 12:00:00 AM

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Customer Care and Retention Manager
  • Guardian Security Systems, Inc.
  • Tacoma, WA
  • Guardian Security is currently looking for a Customer Care & Retention Manager to join our team! Guardian Security was f...
  • 3/25/2024 12:00:00 AM

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Legal and Professional Client Retention Manager
  • LexisNexis
  • Dayton, OH
  • Telephonic Client Manager Do you enjoy building solid customer relationships resulting in growth? Do you enjoy collabora...
  • 3/24/2024 12:00:00 AM

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Automotive Direct Sales Representative
  • Sherwin-Williams
  • Merrillville, IN
  • The Sales Representative is responsible for developing sales in a specific geographic territory. Duties include prospect...
  • 3/21/2024 12:00:00 AM

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Automotive Direct Sales Representative
  • Sherwin-Williams
  • West Springfield, MA
  • Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever ...
  • 3/19/2024 12:00:00 AM

New York is a state in the Northeastern United States. New York was one of the original thirteen colonies that formed the United States. New York covers 54,555 square miles (141,300 km2) and ranks as the 27th largest state by size.[3] The highest elevation in New York is Mount Marcy in the Adirondacks, at 5,344 feet (1,629 meters) above sea level; while the state's lowest point is at sea level, on the Atlantic Ocean. In contrast with New York City's urban landscape, the vast majority of the state's geographic area is dominated by meadows, forests, rivers, farms, mountains, and lakes. Most of...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Customer Retention Manager jobs
$92,981 to $126,291

Customer Retention Manager in Pierre, SD
For any business that provides a product or service to customers, the act of finding, targeting and obtaining new customers is always going to be among its top priorities.
January 30, 2020
Customer Retention Manager in Clearwater, FL
Strong project management, new business development and customer retention skills.
February 24, 2020
Customer Retention Manager in Gastonia, NC
A multi channel retail brand who has a number of stores located across the UK is looking for an Online Customer Retention Manager to join the team on a 6 month contract.
December 13, 2019