Customer Retention Manager jobs in New Mexico
Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Retention Manager jobs
Recruitment and Retention Manager
- B & D Industries
-
Albuquerque, NM
FULL_TIME
-
Summary
This job requires a risk-taking, socially poised, and influential leader to manage recruitment and retention needs. This position is expected to be responsible for facilitating a process for finding and hiring the best talent in the industry. They must possess considerable skill in interviewing techniques, a good knowledge of all clerical and specialized functions in the company, a basic understanding of the company's organizational structure, extensive knowledge of personnel policy and procedure, and knowledge of federal, state, and local laws regarding employment practices. Major responsibilities will include partnering with the HR Manager on recruiting strategies, developing employee retention efforts, and organizing team-building events on a regular basis. The ability to understand, quickly react, and motivate others to adapt to the company's ever-changing environment is a critical key to success. In general, the core of this position requires a motivating team builder and organization developer.
Responsibilities
• Develop and implement comprehensive recruitment strategies to attract a diverse pool of qualified candidates for various positions within the organization.
• Partner with leadership team to understand staffing needs, create job descriptions, and establish selection criteria.
• Utilize a variety of sourcing methods, including job boards, social media, networking, and employee referrals, to identify and engage potential candidates.
• Conduct initial screening interviews to assess candidates' skills, experience, and cultural fit.
• Coordinate and manage the interview process, including scheduling interviews, collecting feedback, and facilitating communication with candidates.
• Collaborate with the HR team to ensure a seamless onboarding experience for new hires.
• Design and implement retention programs and initiatives to enhance employee engagement and satisfaction.
• Conduct regular assessments of employee engagement and retention metrics, analyze trends, and recommend strategies for improvement.
• Identify opportunities for process improvements and enhancements to recruitment and retention practices.
• Collaborate with multiple departments to maintain current knowledge of all work environments.
• Participate in developing department goals, objectives, and systems.
• Maintain working knowledge of how to interpret and utilize Predictive Index assessments and readbacks.
• Create, write, and manage job postings in Applicant Stack and on social media by working with the Business Development team.
• Effectively utilize creative methods to source hard-to-find talent with a commitment to staying apprised of the latest technology available for recruitment and retention.
• Act in a manner of integrity that shows support for the company, its values, and employees, while maintaining a constant focus on meeting requirements and exceeding expectations for recruiting and retention efforts.
• Develop new strategies and programs to attract candidates.
• Train hiring managers and B&D leadership on best practices for interviews.
• Ability to successfully contribute to the strategic direction of the company through innovation and continuous improvement.
• Strict adherence to professional ethics.
• Ability to prioritize tasks and to delegate them when appropriate.
• Strong supervisory and leadership skills.
• Collaborate with other HR team members to conduct employee 90 Day and Annual reviews.
• The job requires intermediate computer proficiency and advanced critical thinking skills.
• Physical demands include long hours sitting, using a computer, standing, pulling/pushing, walking, lifting, and climbing.
• Other duties, activities, and responsibilities may vary and change as assigned.
Education and Experience
• Preferred PHR or/and SHRM certification
• Bachelor's degree or equivalent in Human Resources, Business, Organizational Development and/or equivalent industry training
• Relevant work experience may substitute for the degree
- Just Posted
Customer Manager
- Acosta Group
-
Rio Rancho, NM
FULL_TIME
- **Customer Manager** **General Information** **Company:** ACO-US **Location:** RIO RANCHO, New Mexico, 87124 **Ref #:** 65834 **Function:** Merchandising **Employment Duration:** Full-time **Benefits:...
- 7 Days Ago
AE - Merchandising Team Leader (Assistant Manager) - US
- Merchandising Team Leader (Assistant Manager) - US - American Eagle Outfitters Careers
-
United States, NM
FULL_TIME
- BE PART OF SOMETHING REAL YOUR ROLE As the full-time Merchandising Team Leader, you are the Store Team Leader's "go-to" in developing and implementing the Merchandising strategy for the store. Your pa...
- 1 Month Ago
Bilingual Sales and Retention Account Executive
- Dev
-
Las Cruces, NM
FULL_TIME
- Company DescriptionJobs for Humanity is partnering with DISH to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, N...
- 12 Days Ago
Customer Service Manager
- Bernalillo County Government
-
Albuquerque, NM
FULL_TIME
- Position Summary & Duties Responsible POSITION SUMMARY Customer Service Manager will supervise the operations of data entry and coding sections. Oversee data creation and entry of property assessment ...
- 9 Days Ago
Senior customer manager
- Trellix
-
Santa Fe, NM
FULL_TIME
- Trellix Senior Customer Success Manager Santa Fe , New Mexico Apply Now The Senior Customer Success Manager is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutio...
- 11 Days Ago
Customer Retention Manager jobs at Popular Companies
Manager In Training
- REI Management
-
Virginia Beach, VA
- We are looking for ambitious individuals with a strong work ethic to join our management trainee team in the new year! W...
- 4/19/2024 12:00:00 AM
Inside Sales Representative
- Kimble Companies
-
Twinsburg, OH
- Job Description Job Description This position is responsible for territory management which includes all sales activitie...
- 4/18/2024 12:00:00 AM
Hiring and Retention Manager, Iowa Premium, Tama, Iowa
- National Beef
-
Tama, IA
- Overview: Find your future at Iowa Premium! Iowa Premium of Tama, Iowa, a National Beef Company, is looking for a qualif...
- 4/18/2024 12:00:00 AM
GEDA Renewals and Retention Manager
- American College of Emergency Physicians
-
Irving, TX
- The American College of Emergency Physicians (ACEP) is the national medical society representing emergency medicine. Thr...
- 4/17/2024 12:00:00 AM
JV Acquisition Specialist
- Homes 4 Dinero LLC
-
Rockville, MD
- Job Description Job Description Homes 4 Dinero is looking for highly motivated and self-driven Sales Representatives to ...
- 4/17/2024 12:00:00 AM
Licenced Customer Service / Retention Manager
- Breeze Unlimited
-
Phoenix, AZ
- Licensed Office Administrator with Customer Service Focus (Allstate VIP Team) Location: Phoenix, AZ (In-office position)...
- 4/16/2024 12:00:00 AM
Human Resources Recruiting & Retention Manager
- Sunray Companies
-
Madison, MS
- Job Description Job Description Business is Booming and we are adding locations at The Sunray Companies! We are seeking ...
- 4/16/2024 12:00:00 AM
Automotive Service Manager - Large CDJR Dealership
- LANDMARK DCJR OF MORROW
-
Morrow, GA
- Job Description Job Description Position Overview The Service Manager is responsible for running the dealership’s servic...
- 4/16/2024 12:00:00 AM
About New Mexico
New Mexico (Spanish: Nuevo México Spanish pronunciation: [ˈnweβo ˈmexiko] (listen), Navajo: Yootó Hahoodzo pronounced [jòːtxó xɑ̀xʷòːtsò]) is a state in the Southwestern region of the United States of America; its capital and cultural center is Santa Fe, which was founded in 1610 as capital of Nuevo México (itself established as a province of New Spain in 1598), while its largest city is Albuquerque with its accompanying metropolitan area. It is one of the Mountain States and shares the Four Corners region with Utah, Colorado, and Arizona; its other neighboring states are Oklahoma to the north...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Manager jobs
$80,531 to $109,381
Most Popular Cities in New Mexico for Customer Retention Manager Jobs
What does a Customer Retention Manager do?
Customer Retention Manager in Pierre, SD
For any business that provides a product or service to customers, the act of finding, targeting and obtaining new customers is always going to be among its top priorities.
January 30, 2020
Customer Retention Manager in Clearwater, FL
Strong project management, new business development and customer retention skills.
February 24, 2020
Customer Retention Manager in Gastonia, NC
A multi channel retail brand who has a number of stores located across the UK is looking for an Online Customer Retention Manager to join the team on a 6 month contract.
December 13, 2019