Customer Retention Manager jobs in North Carolina

Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Copy of Sales & Customer Retention Manager
  • CPI Security
  • Charlotte, NC FULL_TIME
  • We are seeking a transformative and high performing Sales & Customer Retention Manager who will play a significant role managing the attrition process and help our business reach new heights. The ideal person will be a hands-on leader who will design and implement customer retention strategies and work with a team of CFL (“Customer for Life”) representatives to increase loyalty, retain business and drive sales.

    What’s In It For YOU!

    • Ongoing specialized, paid training to reach your career goals  
    • Great medical, dental, vision, short- & long-term disability and life insurance options  
    • Company paid holidays, floating holiday, and paid time off (PTO)  
    • 401(k) plan with competitive company match 
    • Eligible for free monitored security system after 90 days. 
    • Education assistance – we encourage and support our employees who want to improve their skills and further their education  
    • Engaging and fun company culture that’s made up of a diverse group of people  
    • Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.  
    • Talk about perks!  An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director
    • Birthday and Work Anniversary Rewards.

    Essential Functions

    • Lead a team of CFL supervisors and representatives to facilitate the operations and activities within the CFL department including managing the attrition process, overseeing progress of Company resigns and Rmoves (including internal and external sales), responding to customer questions and concerns, and educating customers on proper use and maintenance of CPI Security system.
    • Field escalated customer issues within CFL Department and demonstrate the aptitude to diffuse difficult situations and provide resolution to the customer.
    • Monitor calls fielded by CFL Representatives to observe employee demeanor, professionalism, courteousness, accuracy and overall conformity to company policy and procedures and provide constructive critique and coaching when needed.
    • Develops and maintains a high-performing, fun and energetic culture through an action-oriented, desire-to-win leadership style.
    • Responsible for KPI’s including, but not limited to: Rmove conversion, Resign conversion, Attrition rate, Service Level/ Average Speed Answer, Productivity, and more.
    • Build and maintain a high-performance team, and an engaging culture of excellence that includes, evaluating, developing, and motivating CFL representatives to achieve departmental success.
    • Create an environment that attracts and retains top talent. This includes identifying and providing growth opportunities for high performing employees.
    • Developing a talent strategy that attracts and retains a certain skill set needed for a high performing and evolving Sales and Customer Retention team.
    • Refine, implement, and manage metrics, KPI’s, best practices, and workflow utilizing ERP and CRM analytics to consistently measure and improve performance to meet revenue targets.
    • Record and monitor all daily team activities in CRM for needed actions and follow ups.
    • Continuously look for process improvement opportunities and encourage employees to contribute new ideas and solutions to problems.

    Knowledge, Skills and Abilities Required

    • Must be able to effectively lead, manage and motivate others
    • Demonstrate malleability and aptitude to learn, process and effectively implement new policies and procedures as corporate standards are modified over time
    • Must be able to successfully communicate and train direct reports on all policies, procedures and processes required to meet or exceed departmental requirements and goals
    • Must maintain a high level of product knowledge, including, but not limited to: current product features and specifications, current corporate promotions, pricing, and discounts
    • Ability and willingness to perform at a high level of competency to meet or exceed departmental standards while upholding the best interests of the customer and the company
    • Must be able to develop and sustain positive and harmonious working relationships with all customers, colleagues and direct reports
    • Strong verbal, written, analytical and computer skills
    • Good problem solving and decision-making abilities

    Other Experience Required

    • 2-3 years of previous phone sales experience required (excluding retail sales experience)
    • High school graduate

    CPI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and provides equal employment opportunities without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

    #LI-JL1

  • 6 Days Ago

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Copy of Sales & Customer Retention Manager
  • CPI Security Systems
  • Charlotte, NC FULL_TIME
  • We are seeking a transformative and high performingSales & Customer Retention Manager who will play a significant role managing the attrition process and help our business reach new heights. The ideal...
  • 6 Days Ago

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Customer Retention and Sales Representative
  • Focus Services
  • Greenville, NC FULL_TIME
  • Want to work for an AWESOME company with AWESOME staff and AWESOME benefits? Well Focus is your place! EARN $14.00 Starting wage Bonus and Clearview points for our internal store!As an employee for Fo...
  • 23 Days Ago

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Customer Retention Specialist
  • Top Turf Inc
  • Charlotte, NC FULL_TIME
  • Top Turf is the Southeast's leading independently owned lawn care and pest control company, serving our customer for over twenty years. Our longevity is due to our devotion to our customers and provid...
  • Just Posted

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Gym Manager/Retention Specialist
  • V Holdings LLC
  • Charlotte, NC FULL_TIME
  • Job Overview:We are seeking a highly motivated and patient-focused individual to join our team as a Office Manager/Retention Specialist. As a Retention Specialist/Office Manager, you will be responsib...
  • Just Posted

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Manager - Talent Retention
  • UNC Health
  • Rocky, NC FULL_TIME
  • Description Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve. Summary: The Manager,...
  • 5 Days Ago

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Employee Engagement, Development, and Retention Manager
  • Katalyst Group
  • Chicago, IL
  • Integration, Development & Retention Manager Katalyst Group, in partnership with a local professional services organizat...
  • 3/28/2024 12:00:00 AM

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Customer Retention Manager
  • Arona Home Essentials
  • Omaha, NE
  • Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy. We are b...
  • 3/28/2024 12:00:00 AM

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Customer Retention Manager
  • Arona Home Essentials
  • Fort Dodge, IA
  • Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy. We are b...
  • 3/28/2024 12:00:00 AM

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Licenced Customer Service / Retention Manager
  • Breeze Unlimited
  • Phoenix, AZ
  • Licensed Office Administrator with Customer Service Focus (Allstate VIP Team) Location: Phoenix, AZ (In-office position)...
  • 3/27/2024 12:00:00 AM

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Customer Care and Retention Manager
  • Guardian Security Systems, Inc.
  • Tacoma, WA
  • Guardian Security is currently looking for a Customer Care & Retention Manager to join our team! Guardian Security was f...
  • 3/25/2024 12:00:00 AM

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Legal and Professional Client Retention Manager
  • LexisNexis
  • Dayton, OH
  • Telephonic Client Manager Do you enjoy building solid customer relationships resulting in growth? Do you enjoy collabora...
  • 3/24/2024 12:00:00 AM

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Automotive Direct Sales Representative
  • Sherwin-Williams
  • Merrillville, IN
  • The Sales Representative is responsible for developing sales in a specific geographic territory. Duties include prospect...
  • 3/21/2024 12:00:00 AM

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Automotive Direct Sales Representative
  • Sherwin-Williams
  • West Springfield, MA
  • Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever ...
  • 3/19/2024 12:00:00 AM

North Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the southeastern region of the United States. It borders South Carolina and Georgia to the south, Tennessee to the west, Virginia to the north, and the Atlantic Ocean to the east. North Carolina is the 28th-most extensive and the 9th-most populous of the U.S. states. The state is divided into 100 counties. The capital is Raleigh, which along with Durham and Chapel Hill is home to the largest research park in the United States (Research Triangle Park). The most populous municipality is Charlotte, which is the second-largest banking center in...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Manager jobs
$83,649 to $113,615

Customer Retention Manager in Pierre, SD
For any business that provides a product or service to customers, the act of finding, targeting and obtaining new customers is always going to be among its top priorities.
January 30, 2020
Customer Retention Manager in Clearwater, FL
Strong project management, new business development and customer retention skills.
February 24, 2020
Customer Retention Manager in Gastonia, NC
A multi channel retail brand who has a number of stores located across the UK is looking for an Online Customer Retention Manager to join the team on a 6 month contract.
December 13, 2019