Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Duties - Respond to customer inquiries. Contact and communicate with customers both on the phone and through email. Some face to face customer interaction will happen as well. Provide price quotations. Coordinate efforts with production and warehouse team. Track order progress. Organize shipping activities. Send out invoices.
Job Type: Full-time
Pay: $15.00 per hour
Expected hours: 40 per week
Experience level:
Shift:
Weekly day range:
Work Location: In person
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