Customer Retention Manager jobs in Mishawaka, IN

Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Retention & Recruitment Coordinator (HR)
  • Home Instead Mishawaka
  • Mishawaka, IN FULL_TIME
  •  

    Home Instead®

    Human Resources Manager Job Description

     

     

     

    Objective:

    The Human Resources Manager is responsible for department management over Care Professional recruiting, hiring and training.

     

    Primary Responsibilities:

    • Reflect the core values of Epic Home Care, Inc. dba Home Instead
    • Develop and manage the annual franchise Human Resources operational plan and budget.
    • Achieve the annual operational plan’s revenues, gross profit, profitability and other operational goals by the stated milestones.
    • Provide leadership and management of the HR Department; focusing on operational efficiency and Key Player performance related to Care Pro recruitment and engagement.
    • Manage outcomes of HR department activities and direct changes that will drive achievement of operational goals.
    • Focus on Key Player engagement strategies to ensure their retention and satisfaction.
    • Complete a regularly scheduled audit of HR processes to ensure compliance with all governing bodies; including Home Instead® Standards and any state specific requirements.
    • Demonstrate open and effective communication with the franchise owner, direct reports, colleagues, Care Pros, clients and family members.
    • Adhere to all company policies, procedures and business ethics codes and ensure that they are implemented and communicated to all employees.

     

    Secondary Responsibilities:

    • Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
    • Maintain and establish strong relationships with neighboring franchise owners
    • Maintain and establish strong relationships with the Home Instead, Inc. Business Performance team
    • Perform any and all other functions and responsibilities deemed necessary for the successful operation of a Home Instead franchise office

     

    Critical Numbers:

    • Develop and manage critical numbers of the business (see Key Performance Indicator/Operations scorecard) and report them each (x period of time) to the Home Instead franchise owner.
    • Lead bi-weekly accountability meetings with each Key Player in HR; focusing on their growth and development.

     

    Education/Experience Requirements:

    • College degree preferred. Relevant work experience preferred
    • Four to ten years of related business experience or an equivalent combination of education and work experience may be considered
    • Must possess a valid driver’s license

     

    Supervisory Responsibilities:

    • This position will be responsible for overseeing all of the functions performed by the Human Resources department. Responsibilities include interviewing, hiring and training employees, planning, assigning and directing work; appraising performance, coaching employee’s performance; problem resolution and seeking positive outcomes

     

    Knowledge, Skills and Abilities:

    • Must have an understanding of and uphold the policies and procedures 
    • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
    • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
    • Must have the ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making
    • Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
    • Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
    • Must have the ability to establish good working relationships with office colleagues, the franchise owner, clients and the community
    • Must have the ability to present a professional appearance and demeanor
    • Must have the ability to operate office equipment
    • Must have the ability to operate HISC technology
    • Must have computer skills and be proficient in Word and Excel
    • Must be able to work evenings or weekends as required
    • Must have knowledge of the senior-care industry
    • Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
    • Must be patient and congenial on the telephone
    • Must be able to perform duties in a professional office setting
    • Must be able to recruit high quality candidates
  • 2 Months Ago

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JOB RETENTION SPECIALIST & BILLING COORDINATOR
  • LOGAN Community Resources, Inc.
  • South Bend, IN FULL_TIME
  • Description WHO IS LOGAN? LOGAN Community Resources is our full name but who are we? LOGAN is a non-profit organization with community impact in Michiana. What does LOGAN do and why do we exist? LOGAN...
  • 5 Days Ago

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Customer Care Sales Manager
  • UniTrust Financial Group
  • South Bend, IN FULL_TIME
  • Customer Care Sales Manager Location: Remote (Work From Home) Job Description: InsuraTec Services Group, a leading provider of financial services and insurance solutions, is seeking a motivated and cu...
  • 27 Days Ago

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Account Executive -Ticket Sales, Service and Retention
  • University of Notre Dame
  • Notre Dame, IN FULL_TIME
  • Account Executive -Ticket Sales, Service and Retention University of Notre Dame The University of Notre Dame (ND.jobs) is accepting applications for a Account Executive -Ticket Sales, Service and Rete...
  • 21 Days Ago

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Director of Residential Life: Recruitment, Hiring and Retention
  • University of Notre Dame
  • Notre Dame, IN FULL_TIME
  • Director of Residential Life: Recruitment, Hiring and Retention University of Notre Dame The University of Notre Dame (ND.jobs) is accepting applications for a Director of Residential Life: Recruitmen...
  • Just Posted

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Customer Service Manager - State Farm Agent Team Member
  • Steve Siler - State Farm Agent
  • La Porte, IN FULL_TIME
  • Position Overview State Farm Insurance Agent located in LaPorte, IN is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Steve Siler - State Farm Ag...
  • 19 Days Ago

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0 Customer Retention Manager jobs found in Mishawaka, IN area

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Customer Relations Specialist
  • Suburban Propane
  • Shipshewana, IN
  • Overview: We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support exce...
  • 3/28/2024 12:00:00 AM

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Optometric Technician
  • Pearle Vision
  • Mishawaka, IN
  • The below Job Description is intended to describe the general nature and level of work being performed by associates ass...
  • 3/28/2024 12:00:00 AM

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Graduate Assistant Coach - Women's Basketball
  • Bethel University
  • Mishawaka, IN
  • Graduate Assistant Women's Basketball Bethel University, IN Bethel University is seeking a qualified candidate for the p...
  • 3/28/2024 12:00:00 AM

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Camp Property Supervisor - Girl Scouts
  • Girl Scouts of Northern Indiana-Michiana
  • South Bend, IN
  • Do you have a passion for championing girls' ambition? Would you like to help build the female leaders of tomorrow? Join...
  • 3/28/2024 12:00:00 AM

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National Travel Program-Respiratory Therapist
  • Trinity Health
  • Mishawaka, IN
  • Employment Type: Part time Shift: Description: Are you an experienced Respiratory Therapist looking for premium compensa...
  • 3/27/2024 12:00:00 AM

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Skills Coach/Technician - Case Manager
  • Bowen Center
  • South Bend, IN
  • Mission: At Bowen Center, our mission is to strengthen our communities and improve the health and well-being of those we...
  • 3/27/2024 12:00:00 AM

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Member Service Associate - LifePlex Fitness Forum - PRN - (As Needed)
  • Trinity Health
  • Plymouth, IN
  • **Member Service Associate - LifePlex Fitness Forum - PRN - (As Needed)** Location Plymouth, Indiana, 46563 Category Spo...
  • 3/25/2024 12:00:00 AM

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Cook
  • Asccare
  • Mishawaka, IN
  • ** Cook** **Job Category****:** Food & Nutrition Services **Requisition Number****:** COOK0026551 Showing 1 location **J...
  • 3/24/2024 12:00:00 AM

Mishawaka /ˌmɪʃəˈwɑːkə/ is a city on the St. Joseph River, in Penn Township, St. Joseph County, in the U.S. state of Indiana. The population was 48,252 as of the 2010 census. Its nickname is "the Princess City." Mishawaka is a principal city of the South Bend–Mishawaka, IN-MI, Metropolitan Statistical Area. According to the 2010 census, Mishawaka has a total area of 17.348 square miles (44.93 km2), of which 17 square miles (44.03 km2) (or 97.99%) is land and 0.348 square miles (0.90 km2) (or 2.01%) is water....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Manager jobs
$82,159 to $111,592
Mishawaka, Indiana area prices
were up 1.3% from a year ago

Customer Retention Manager in Troy, NY
Making security moreaccessible than ever before, and backed by 24/7 customer support, ADT iscommitted to providing superior customer service with a focus on speed andquality of responsiveness, helping customers feel safer and empowered.
December 08, 2019
Customer Retention Manager in Las Vegas, NV
Optimity are looking for a technically minded project manager with relevant experience within a network technology service provider, to join a busy provisioning and projects team based in the heart of Shoreditch.
January 31, 2020
Customer Retention Manager in Pittsburgh, PA
The most common pitfall for businesses around the world is that they think that if they have a great product or service, then customer retention will follow naturally.
January 15, 2020