Customer Retention Manager jobs in Mandan, ND

Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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RN Clinical Education Retention Specialist
  • Cassia
  • Bismarck, ND FULL_TIME
  • Baptist Health & Rehab, is hiring a Full-Time RN Clinical Education and Retention Specialist to join our team! This is a Full-Time position working Day hours.

    RN Clinical Education and Retention Specialist responsibilities:
    • Instruct hybrid certified nursing assistant classes; conduct all clinicals
    • Set up interviews for applicants according to Hiring Manager’s need
    • Complete reference checks as needed
    • Help support recruitment and retention – analyze Retain and employee communication to support adjustments and improve retention, partner with recruitment and provide hands-on support to ensure timely processes and increase community specific recruitment activities as needed.
    • Work with Retain and follow up on all new hires, make face to face contact a minimum of weekly with all new employees as a touch point
    • Supporting employee communication – emphasizing utilization of Retain, helping facilitate town hall/dept meetings as needed
    • Assist with Facility Orientation monthly – teaching the nursing part including the skills part i.e. lift transfers, hand washing, N95 testing (hood testing), Blood draws, etc.
    • Work with nursing leadership to organize and conduct yearly skills lab for all staff as assigned and participate in survey prep/survey process and any other all staff meetings necessary over the course of the year.
    • Other duties as assigned.
    RN Clinical Education and Retention Specialist and requirements:
    • Registered Nurse, RN, degree required.
    • Human Resource benefits and payroll experience preferred.
    • Prior TCU experience a plus.
    • IV certified or in a current course.
    • Must have knowledge of HR laws and processes.
    • Experience working with HRIS systems, UKG/Workforce Dimensions experience preferred.
    • Excellent attention to detail, numerical abilities and computer skills.
    • Positive communication and customer service skills.
    • Ability to take initiative, be proactive, and demonstrate flexibility.
    • Knowledge of Microsoft Office (Word and Excel).
    • Team player who has a passion for elder care and adapts quickly to changing situations.
    Benefits:
    • Competitive wages with credit for experience
    • Paid Time Off (PTO)
    • 403(b) or 401(k) with employer match
    • Healthcare, dental, health savings, vision, life, disability, & flex spending options for Full-Time employees
    • Employer paid Basic Life Insurance for Full-Time Employees 
    • Employee Discount Program
    • Longevity Recognition, Paid Volunteer Time, and Mentorship Programs
    • Collaborative and Inclusive Work Culture
    • Employee Assistance Program with free confidential counseling/coaching for self and family members 
    Location: Baptist Health & Rehab is part of Cassia. Address: 3400 Nebraska Drive, Bismarck, ND 58503
    About Us:

    Baptist Health & Rehab provides loving and supportive 24-hour nursing care. Working together with our residents and their families, our professional caregivers develop a care plan tailored to meet each individual’s needs. That plan includes social and spiritual care as well as the health care services needed to maximize our residents’ comfort, security, and well-being.

    Here at Baptist Health & Rehab, you will feel like part of our family as we work together to serve our residents. We believe in your quality of life, too – so you’ll find our culture provides ongoing opportunities to grow (tuition assistance and in-house training), a work/life balance and a commitment to coaching that enables you to be the best you can be. Don't wait and miss this wonderful opportunity!

    We have received the Pinnacle 2023 Customer Experience Award for achieving BEST-IN-CLASS customer satisfaction standards in overall satisfaction. We were also proud to be Best in Class in 11 other categories!  We also have excellent student loan payment assistance!

    Cassia is a faith-based, nonprofit organization with over 200 years of experience caring for those in need. Our Mission is to foster fullness of life for older adults in the spirit of Christ’s love. We take pride in providing compassionate care for our residents by embracing our eight values and service standards: Compassion, Integrity, Excellence, Innovation, Stewardship, Unity, Respect and Collaboration.

    At Cassia, you will be empowered to foster fullness of life for those we serve. Cassia will support your career goals and celebrate your passions. If you are seeking a career experience where you will have fun, be challenged, and recognized for your individuality, Cassia is the answer. I am Cassia... are you?

    Cassia is an equal employment opportunity/affirmative action & veteran friendly employer.

  • 16 Days Ago

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Customer Service Manager
  • BEK SPORTS
  • Steele, ND FULL_TIME
  • Customer Service Manager Job Purpose: Maintains customer satisfaction by inspiring service representatives, providing problem-solving resources, and developing creative service solutions, fostering an...
  • 2 Days Ago

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Customer Service Manager, Automotive
  • ABRA Auto Body & Glass
  • Bismarck, ND FULL_TIME
  • ABRA Auto Body & Glass Bismarck, North Dakota AUTOMOTIVE CUSTOMER SERVICE MANAGER GREAT Benefits Competitive Pay Plan! Experience Required NO Weekends!! Be part of Bismarck's NEWEST auto collision rep...
  • 10 Days Ago

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Construction Worker - Carpenter - $500 Quarterly Retention Bonus
  • Morton Buildings, Inc.
  • Wing, ND FULL_TIME
  • Morton Buildings, Inc. is the industry leader in post-frame construction. We have been in business for 120 years and have more than 10 manufacturing, fabrication, and shipping plants servicing over 10...
  • 6 Days Ago

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RN Clinical Education Retention Specialist, 10000 Bonus
  • Cassia
  • Bismarck, ND FULL_TIME
  • Baptist Health & Rehab, is hiring a Full-Time RN Clinical Education and Retention Specialist to join our team! This exciting new position works day hours and no weekends! The main focus will be helpin...
  • 8 Days Ago

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Field Technician with $5,000 Sign-On/ Retention Bonus
  • JACAM CATALYST CAREERS
  • Dickinson, ND FULL_TIME
  • Apply today to come work with us and earn $5,000 Sign-On/ Retention Bonus!!!! Position Summary: As a Field Technician at Jacam Catalyst you will provide hands-on field support and analytics to Account...
  • 10 Days Ago

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0 Customer Retention Manager jobs found in Mandan, ND area

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HR Manager - Bismarck, ND
  • The Judge Group
  • Bismarck, ND
  • ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE. Join Our Community ...
  • 3/28/2024 12:00:00 AM

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Commercial Lines - Customer Service Representative
  • First International Bank & Trust
  • Bismarck, ND
  • We are seeking someone for a Commercial Insurance CSR position in our Insurance Department. In this role you will commun...
  • 3/28/2024 12:00:00 AM

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Patient Access Representative | Orthopedics/Hand Therapy | 40hrs/week
  • Sanford Health
  • Bismarck, ND
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 3/28/2024 12:00:00 AM

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HR Manager - Bismarck, ND
  • US Foods, Inc.
  • Bismarck, ND
  • ESSENTIAL DUTIES AND RESPONSIBILITIES Ensure a genuine safety culture that fosters employee well-being through engagemen...
  • 3/27/2024 12:00:00 AM

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Human Resource Manager
  • Harvestone Low Carbon Partners
  • Bismarck, ND
  • Employment Status: Fulltime Posted to: Internal & External Applicants Location: Bismarck, ND or Spiritwood, ND Closing D...
  • 3/27/2024 12:00:00 AM

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FT Customer Service Agent (Work From Home)>
  • Destinee Travel
  • Mandan, ND
  • [Customer Support / Remote] Anywhere in U.S. / Up to $65K per year / Extremely flexible hours - As a Customer Service Ag...
  • 3/27/2024 12:00:00 AM

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Store Customer Service Specialist
  • Sherwin-Williams
  • Bismarck, ND
  • This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholes...
  • 3/26/2024 12:00:00 AM

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Biological Science Laboratory Technician
  • Agricultural Research Service
  • Mandan, ND
  • Summary This position is located in the United States Department of Agriculture, Agricultural Research Service, Natural ...
  • 3/25/2024 12:00:00 AM

Mandan is a city on the eastern border of Morton County and is the seventh-largest city in North Dakota. Founded in 1879 on the west side of the upper Missouri River, it was designated in 1881 as the county seat of Morton County. The U.S. Census Bureau estimated the 2017 population at 22,228. Located across the Missouri River from the state capital of Bismarck, Mandan is a core city of the Bismarck-Mandan Metropolitan Statistical Area. According to the United States Census Bureau, the city has a total area of 11.13 square miles (28.83 km2), of which 11.03 square miles (28.57 km2) is land and 0...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Manager jobs
$85,060 to $115,533
Mandan, North Dakota area prices
were up 0.8% from a year ago

Customer Retention Manager in Troy, NY
Making security moreaccessible than ever before, and backed by 24/7 customer support, ADT iscommitted to providing superior customer service with a focus on speed andquality of responsiveness, helping customers feel safer and empowered.
December 08, 2019
Customer Retention Manager in Las Vegas, NV
Optimity are looking for a technically minded project manager with relevant experience within a network technology service provider, to join a busy provisioning and projects team based in the heart of Shoreditch.
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Customer Retention Manager in Pittsburgh, PA
The most common pitfall for businesses around the world is that they think that if they have a great product or service, then customer retention will follow naturally.
January 15, 2020