Customer Retention Manager jobs in Michigan
Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Retention Manager jobs
Customer Retention Manager
- C0500 GFL Environmental USA Inc.
-
Central, MI
OTHER
- The Customer Retention Manager is responsible for proactively maintaining business relationships within an assigned book of business for the Commercial and Industrial Lines of Business. Key Responsibilities Maintain and retain existing customers by building long lasting business relationships Effectively support the retention process when needed in both a sales and customer service capacity Respond to inbound calls and certified mail cancellations letters; contact appropriate departments if customer cannot be retained Perform contractual resign of agreements with existing customers Maintain an awareness of market behavior and competitive trends in a designated market to anticipate changing customer needs Negotiate with all customers to retain the relationship and associated revenue during pricing initiatives Maintain thorough knowledge of company’s available services per lines of business, pricing structures, and offer additional services specified by customer Increase company visibility through participation in company sponsored activities, trade shows, Chamber of Commerce events, and similar activities Partner with Customer Service and Operations department, as needed Perform site visits as required Responsible for an effective and collaborative hand off process from new account attainment to existing account development Responsible for creating and managing an account penetration plan that is in line with the company’s growth objectives Utilize Salesforce on a daily basis, scheduling and documenting all activities for new business opportunities Responsible for achieving and/or exceeding monthly retention and growth quota Assist accounts receivable with collection efforts and activities Performs other job-related duties as assigned Qualifications High School Diploma or GED Five (5) or more years’ experience of consultative sales or customer retention experience Microsoft Office experience Salesforce or other CRM experience Valid state-issued driver’s license Knowledge, Skills, & Abilities Ability to generate and manage leads, opportunities, and contract negotiations to close business Effective influential, selling, and closing skills Ability to read, write, and comprehend reports and associated documents Ability to understand and follow oral and written instructions Ability to prioritize workload and meet time sensitive deadlines Strong work ethic, demonstrating integrity, trust, and maintain confidentiality Strong interpersonal skills, including effective presentation and listening skills. Demonstrate continuous effort to improve operation, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service Excellent analytical, attention to detail, and problem-solving skills #GFLTale Nous vous remercions de l’intérêt que vous nous portez. Seuls seront contactés les candidats sélectionnés pour une entrevue. GFL Environmental est un employeur égalitaire et encourage les femmes, les Autochtones, les personnes en situation de handicap et les membres des minorités visibles à se porter candidats. Nous souhaitons embaucher des personnes réunissant les caractéristiques de la diversité et issues de différents horizons. Nous sommes intimement convaincus que le talent d’envergure ne fait aucune distinction fondée sur le genre, les origines ethniques ou nationales, l’identité et l’orientation sexuelles, l’âge, la religion ou l’invalidité, et que le talent s’enrichit grâce à ces différences. GFL offre aux candidats en situation de handicap des mesures d’adaptation pendant tout le processus de recrutement. Si vous avez besoin de moyens d’adaptation, veuillez nous le faire savoir et nous tâcherons de répondre à vos besoins en collaboration avec vous. Current GFL Employees If you are an existing GFL employee and would like to search and apply to current job openings, please visit the internal GFL Jobs Hub. Son personnel, c’est ce que GFL a de plus précieux. C’est pourquoi nous sommes heureux que vous consultiez ce portail! Nous avons la volonté de vous offrir des perspectives professionnelles exceptionnelles, de laisser sur l’environnement une empreinte positive et d’aider nos employés à réaliser leurs ambitions personnelles. Nous entendons créer les emplois qui sauront vous attirer chez nous. At GFL, growth isn’t just for our business—it’s for our people. Because we see the potential in all our employees to do whatever it is they set their mind to, and we’re proud to support them in that journey. We consider our employees’ personal goals, helping them create the career, and life, that they desire—whether it’s advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions. With safety and sustainability at the core of what we do, we all come together to form “Team Green”—united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life. We’re proud to say that working for GFL is more than a job. It’s an opportunity to make a difference and grow tremendously along the way. Regardless of the work we’re doing today, we’ve got our sights set on the big picture—not just tomorrow, but for life. GFL empowers those looking for growth in their career and lives, whether that's on our Field Operations teams or Professional Services teams. Field Operations – Our Field positions offer candidates across North America the potential for limitless growth and skill expansion as the front line of our organization, making them central to our company's vision of creating cleaner and more sustainable communities. Professional Services – Our Corporate positions located in key North American offices grow candidates to form strong client relations, manage key programs and accounts, and ensure our Field teams are operating at maximum efficiency.
- 18 Days Ago
Retention Account Manager
- C0500 GFL Environmental USA Inc.
-
Central, MI
FULL_TIME
- The Account Manager will promote, sell, increase and preserve GFL Environmental, Inc. solid waste services to businesses and industrial establishments in assigned territory by identifying new market a...
- 21 Days Ago
District Manager
- District Manager
-
Flint, MI
FULL_TIME
- Description Using your past leadership experience, you will: Grow a portfolio of successful businesses: Develop district-level strategies to achieve each restaurant’s financial, operational and custom...
- 5 Days Ago
Customer Service Representative
- Luno Customer Acquisitions Inc.
-
Detroit, MI
FULL_TIME
- Customer service and support roles - immediate openings! We are located in Detroit, MI! REQUIREMENTS : No experience required. We are ready to train! Must have a high school diploma or equivalent. Be ...
- 1 Day Ago
Customer Service Representative
- Luno Customer Acquisitions Inc.
-
Detroit, MI
FULL_TIME
- Customer service and support roles - immediate openings! We are located in Detroit, MI! REQUIREMENTS : No experience required. We are ready to train! Must have a high school diploma or equivalent. Be ...
- 1 Day Ago
Lead Case Manager/Data Retention Specialist
- Southwest Solutions
-
Detroit, MI
FULL_TIME
- POSITION SUMMARY: Responsible for ensuring all programs within Center for Working Families (CWF) get access to Income Supports, Workforce Development, and Financial Coaching. Works with the CWF staff ...
- 1 Month Ago
Customer Retention Manager jobs at Popular Companies
Manager In Training
- REI Management
-
Virginia Beach, VA
- We are looking for ambitious individuals with a strong work ethic to join our management trainee team in the new year! W...
- 4/19/2024 12:00:00 AM
Inside Sales Representative
- Kimble Companies
-
Twinsburg, OH
- Job Description Job Description This position is responsible for territory management which includes all sales activitie...
- 4/18/2024 12:00:00 AM
Hiring and Retention Manager, Iowa Premium, Tama, Iowa
- National Beef
-
Tama, IA
- Overview: Find your future at Iowa Premium! Iowa Premium of Tama, Iowa, a National Beef Company, is looking for a qualif...
- 4/18/2024 12:00:00 AM
GEDA Renewals and Retention Manager
- American College of Emergency Physicians
-
Irving, TX
- The American College of Emergency Physicians (ACEP) is the national medical society representing emergency medicine. Thr...
- 4/17/2024 12:00:00 AM
JV Acquisition Specialist
- Homes 4 Dinero LLC
-
Rockville, MD
- Job Description Job Description Homes 4 Dinero is looking for highly motivated and self-driven Sales Representatives to ...
- 4/17/2024 12:00:00 AM
Licenced Customer Service / Retention Manager
- Breeze Unlimited
-
Phoenix, AZ
- Licensed Office Administrator with Customer Service Focus (Allstate VIP Team) Location: Phoenix, AZ (In-office position)...
- 4/16/2024 12:00:00 AM
Human Resources Recruiting & Retention Manager
- Sunray Companies
-
Madison, MS
- Job Description Job Description Business is Booming and we are adding locations at The Sunray Companies! We are seeking ...
- 4/16/2024 12:00:00 AM
Automotive Service Manager - Large CDJR Dealership
- LANDMARK DCJR OF MORROW
-
Morrow, GA
- Job Description Job Description Position Overview The Service Manager is responsible for running the dealership’s servic...
- 4/16/2024 12:00:00 AM
About Michigan
Michigan consists of two peninsulas that lie between 82°30' to about 90°30' west longitude, and are separated by the Straits of Mackinac. The 45th parallel north runs through the state—marked by highway signs and the Polar-Equator Trail—along a line including Mission Point Light near Traverse City, the towns of Gaylord and Alpena in the Lower Peninsula and Menominee in the Upper Peninsula. With the exception of two small areas that are drained by the Mississippi River by way of the Wisconsin River in the Upper Peninsula and by way of the Kankakee-Illinois River in the Lower Peninsula, Michigan...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Manager jobs
$86,208 to $117,093
Most Popular Cities in Michigan for Customer Retention Manager Jobs
What does a Customer Retention Manager do?
Customer Retention Manager in Pierre, SD
For any business that provides a product or service to customers, the act of finding, targeting and obtaining new customers is always going to be among its top priorities.
January 30, 2020
Customer Retention Manager in Clearwater, FL
Strong project management, new business development and customer retention skills.
February 24, 2020
Customer Retention Manager in Gastonia, NC
A multi channel retail brand who has a number of stores located across the UK is looking for an Online Customer Retention Manager to join the team on a 6 month contract.
December 13, 2019