Customer Retention Manager jobs in Maryland

Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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IT Asset Manager
  • Customer Value Partners, Inc
  • Rockville, MD FULL_TIME
  • Overview

    CVP is an award-winning healthcare and next-gen technology consulting firm recognized for excellence and innovation in the solutions we have provided our clients across healthcare, national security, and the public sector.

     

    CVP is a seeking an IT Asset Manager who will support the client in the development and maintenance of policies, standards, processes, systems and measurements that enable the organization to best manage the IT Asset Portfolio with respect to risk, cost, control, IT Governance, compliance and business performance objectives established by the government.

    Responsibilities

    • Supports the total asset visibility (TAV), logistics, maintenance, and warranty of assets.
    • Supports implementation and management of a total asset visibility solution/tool to improve asset visibility and asset data management.
    • Ensures assets are identified, controlled, and maintained throughout their lifecycle.
    • Ensures the accuracy and completeness of asset data and processes to maintain the data.
    • Ensures asset records are maintained through the entire asset lifecycle.
    • Documents processes, procedures, and controls to enable an effective asset management practice.
    • Performs regular network discovery of all network connected assets.
    • Maintains currency of approved hardware and software, leveraging business process and advanced technology capabilities for inventory management.
    • Ensures accuracy of the configuration management database (CMDB) and compliance with asset management processes.
    • Supports audits to provide health checks against existing data to ensure the CMDB and automated discovery databases/workflows are consistent with the physical state of all assets and configuration items in the IT environment and vice versa.
    • Supports the hardware refresh program.
    • Prepares asset management inventory, software license, hardware, business activity, forecasts, and other ad hoc reports (e.g., equipment value reports) to include reports on government and contractor owned property.
    • Implements and maintains relationships between assets and configuration items.
    • Collaborates with organizations across the program to support efficient and effective ITSM delivery.
    • Presents continual service improvement ideas and recommendations for action.
     

    Qualifications

    • Bachelors Degree and 5 to 7 years’ experience or Masters degree with 3-5 years’ experience or a high school diploma/equivalent with minimum 9 years’ experience
    • ITIL v3 and/or ITIL 4 Foundations certification
    • Demonstrated experience with IT asset management of 10,000 end user devices such as desktops, printers, and software
    • Demonstrated experience with asset management databases (e.g., asset register, CMDB) and other ITSM tools, solutions, software.
    • Demonstrated experience with aligning asset management and configuration management data and processes.

     

    About CVP

     

    Here at CVP we value our Veterans and encourage all to apply!

     

    Customer Value Partners (CVP) is an award-winning business and next-gen technology consulting company that helps organizations navigate disruption and prepare for a culture of Continuous Change. We solve critical problems for healthcare, national security, and public sector clients through innovative strategies and solutions which leverage technologies and industry expertise in areas including Technology Modernization, Health, Data Science & Engineering, Business Transformation, and Cybersecurity. CVP delivers unparalleled excellence to clients and employees through our strong culture of integrity, engagement, respect, and a passion for our clients’ missions.

     

    Customer Value Partners, Inc. is a VEVRAA Federal Contractor and an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability. Customer Value Partners seeks to provide employment opportunities for protected veterans and individuals with disabilities.

  • 19 Days Ago

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Cybersecurity Program Manager/Advisor
  • Customer Value Partners, Inc
  • Rockville, MD FULL_TIME
  • Overview CVP is seeking a Cybersecurity Program Manager/Advisor to manage and direct a team of 20 – 30 cybersecurity professionals as well as to serve as a Subject Matter Expert across multiply securi...
  • 23 Days Ago

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Project Manager (NIH)
  • Customer Value Partners, Inc
  • Rockville, MD FULL_TIME
  • Overview CVP is seeking a Project Manager to support a large scale, multi-year public health and precision medicine initiative at the National Institutes of Health in Rockville, MD. The Project Manage...
  • 24 Days Ago

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Information System Security Manager
  • Customer Value Partners, Inc
  • Rockville, MD FULL_TIME
  • Overview CVP is seeking an Information System Security Manager to execute and support the implementation of a successful Assessment and Authorization (A&A) program. Responsibilities Direct the day-to-...
  • 13 Days Ago

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Desktop Support Manager
  • Customer Value Partners, Inc
  • Rockville, MD FULL_TIME
  • Overview CVP is looking for a Desktop Support Mangaer to lead a team of support personnel.The Manager will lead a team of technicians responsible to provide software installation for users of client-p...
  • 2 Months Ago

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BrokerConnect Retention Manager
  • Coface USA
  • Hunt Valley, MD FULL_TIME
  • Making Trade Happen Coface is a team of 4,500 people of 78 nationalities across nearly 60 countries, all sharing a corporate culture across the world. Together, we work towards one objective: facilita...
  • 20 Days Ago

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Employee Engagement, Development, and Retention Manager
  • Katalyst Group
  • Chicago, IL
  • Integration, Development & Retention Manager Katalyst Group, in partnership with a local professional services organizat...
  • 3/28/2024 12:00:00 AM

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Customer Retention Manager
  • Arona Home Essentials
  • Omaha, NE
  • Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy. We are b...
  • 3/28/2024 12:00:00 AM

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Customer Retention Manager
  • Arona Home Essentials
  • Fort Dodge, IA
  • Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy. We are b...
  • 3/28/2024 12:00:00 AM

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Licenced Customer Service / Retention Manager
  • Breeze Unlimited
  • Phoenix, AZ
  • Licensed Office Administrator with Customer Service Focus (Allstate VIP Team) Location: Phoenix, AZ (In-office position)...
  • 3/27/2024 12:00:00 AM

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Customer Care and Retention Manager
  • Guardian Security Systems, Inc.
  • Tacoma, WA
  • Guardian Security is currently looking for a Customer Care & Retention Manager to join our team! Guardian Security was f...
  • 3/25/2024 12:00:00 AM

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Legal and Professional Client Retention Manager
  • LexisNexis
  • Dayton, OH
  • Telephonic Client Manager Do you enjoy building solid customer relationships resulting in growth? Do you enjoy collabora...
  • 3/24/2024 12:00:00 AM

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Automotive Direct Sales Representative
  • Sherwin-Williams
  • Merrillville, IN
  • The Sales Representative is responsible for developing sales in a specific geographic territory. Duties include prospect...
  • 3/21/2024 12:00:00 AM

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Automotive Direct Sales Representative
  • Sherwin-Williams
  • West Springfield, MA
  • Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever ...
  • 3/19/2024 12:00:00 AM

Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the District of Columbia to its south and west; Pennsylvania to its north; and Delaware to its east. The state's largest city is Baltimore, and its capital is Annapolis. Among its occasional nicknames are Old Line State, the Free State, and the Chesapeake Bay State. It is named after the English queen Henrietta Maria, known in England as Queen Mary. Sixteen of Maryland's twenty-three counties border the tidal waters of the Chesapeake Bay estuary and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Manager jobs
$89,840 to $122,025

Customer Retention Manager in Pierre, SD
For any business that provides a product or service to customers, the act of finding, targeting and obtaining new customers is always going to be among its top priorities.
January 30, 2020
Customer Retention Manager in Clearwater, FL
Strong project management, new business development and customer retention skills.
February 24, 2020
Customer Retention Manager in Gastonia, NC
A multi channel retail brand who has a number of stores located across the UK is looking for an Online Customer Retention Manager to join the team on a 6 month contract.
December 13, 2019