Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
At Schneller Knochelmann Plumbing, Heating & Air, or mission is to provide superior plumbing, heating, and air services by offering customers the very best solutions to their problems. Build a world renowned team through education and recognition.
Job Summary:
We re looking for exceptional customer service representatives to help us achieve booked appointment goals and do whatever is necessary to promote outstanding customer satisfaction.
As a customer service representative, you will work as part of a dynamic and passionate team to ensure desired company growth.
Responsibilities
Requirements:
Benefits: