Customer Retention Manager jobs in Greenwood, IN

Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Retention Representative -100% Remote
  • Frontdoor
  • Indianapolis, IN OTHER
  • Overview

    Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .

    Responsibilities

    Summary: * *

    As a Customer Retention Representative, you will respond to escalated customer service issues and cancellation requests. You will address customer requests to cancel service and seeks to resolve customer dissatisfaction. You are responsible for Communicating and reinforcing the value and benefits of products and services.

    Responsibilities: * *

    • Responds to escalated customer service issues and cancellation requests received via phone or written correspondence (e.g., fax, e-mail, letter).

    • Addresses customer requests to cancel service and seeks to resolve customer dissatisfaction.

    • Investigates, researches, and adapts solutions where possible to meet the customer’s needs and retain the customer.

    • Communicates and reinforces the value and benefits of products and services to customers.

    • Analyzes customer product and/or service plans to determine potential price concessions.

    • Maintains an acceptable customer retention percent rate while following policy and procedural guidelines.

    • Maintains general knowledge and awareness of marketing campaigns and offers for use in retaining customers (e.g., product conversion).

    • Tracks customer feedback and provides to management.

    • May assume other duties as applied.

    #INCSC

    Qualifications

    Minimum Education, Licensure and Professional Certification requirements:  High school diploma or general education degree (GED) required

    Minimum Experience required: 3 years of customer service experience and/or training required

    Required Skills: *  *

    •  Must have internet access with minimum 4.6Mbps upload/download speeds

    • Customer service and conflict resolution skills

    • Written and verbal communication skills, including influencing and persuading

    • Knowledge of and ability to apply contractual terms and concepts

    • Knowledge of policies and procedures

    • Computer skills (Microsoft Word, Excel, Outlook)

    • Attention to detail

    • Analytical skills

    • Organizational and time management skills

    Preferred Skills: *  *

    •  Empathy - true empathy exhibited while on the job in this role builds authenticity and positive rapport with worried, uncertain, and irate customers.

    • Organization – Varied organizational skills like notetaking, time management, and prioritizing help agents handle daily workloads.

    • Leads conversations with positivity and control – leads members to identified outcome and controls the conversation in a positive fashion.

    Other/State Specific

    Pay Transparency Blurb:

    This role pays $16.00 plus job based incentive , and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

    At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

    Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

    Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.

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    ID 2024-3370

    Category Customer Service/Support

    Type Full Time

    Company AHS American Home Shield Corp

  • 1 Month Ago

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Customer manager
  • Twin City Chrysler Dodge Jeep
  • Lafayette, IN FULL_TIME
  • Customer Relations Manager Twin City Dodge, part of the Chariot Automotive Group, is looking for an experienced Customer Relations Manager to join our industry leading service team! At Twin City Dodge...
  • 2 Days Ago

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Student Recruitment and Retention Analyst
  • Indianapolis Public Schools
  • Indianapolis, IN FULL_TIME
  • TITLE: STUDENT RECRUITMENT AND RETENTION ANALYST - 2 year grant funded role WHO WE ARE: Indianapolis Public Schools (IPS) is a student-focused, innovative educational organization committed to academi...
  • 9 Days Ago

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Retention and Engagement Specialist
  • Volunteers of America Ohio & Indiana
  • Indianapolis, IN FULL_TIME
  • Volunteers of America Ohio & Indiana seeks energetic, self-motivated, dynamic professionals to join its expanding team. VOAOHIN is dedicated to helping those in need rebuild their lives and reach thei...
  • 14 Days Ago

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Customer care manager
  • PulteGroup
  • Carmel, IN FULL_TIME
  • We know that BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM! How would you like to be a part of team that has been providing the American Dream of homeownership to families for more t...
  • 20 Days Ago

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Customer service manager
  • GEODIS Group
  • Greenwood, IN FULL_TIME
  • Manager Customer Service Job Category : Operations Requisition Number : MANAG020897 Showing 1 location Job Details Description The Customer Service Manager is responsible for managing the activities o...
  • 20 Days Ago

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Head of Customer Success
  • PAXAFE
  • Indianapolis, IN
  • Who we are Our supply chain lacks visibility! Every Pharmaceutical supply chain, transportation and quality executive. A...
  • 3/28/2024 12:00:00 AM

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Client Operations Associate
  • Valeo Financial Advisors
  • Carmel, IN
  • The Client Operations Associate provides critical support to the firm and our daily operations. In this role, you will h...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Brenntag
  • Indianapolis, IN
  • Stage Picture: brenntag_other_2.jpg JobTitle: Customer Service Representative Location: Indianapolis/Indiana/USA Employm...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative Indianapolis, USA
  • Brenntag Group
  • Indianapolis, IN
  • ** Customer Service Representative** Location: Indianapolis/Indiana/USA Employment type: Employee **Customer Service Rep...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Suburban Propane, LP
  • Indianapolis, IN
  • > > **Customer Service Representative** **Lawrence , IN** **JOB ID: 7921** **JOB CATEGORY: Customer Service** **POSITION...
  • 3/27/2024 12:00:00 AM

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Customer Service Office Staff
  • Lenders Recovery Service, LLC
  • Indianapolis, IN
  • Job Description Job Description We are a growing Indianapolis based, veteran owned repossession company in search of a h...
  • 3/27/2024 12:00:00 AM

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Senior Premier Relationship Manager (Licensed)
  • BMO Financial Group
  • Fishers, IN
  • **_The mission of Premier Services is to help mass affluent clientele make real financial progress by understanding and ...
  • 3/27/2024 12:00:00 AM

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Sr Client Support Representative (remote)
  • Broadridge Financial Solutions
  • Indianapolis, IN
  • At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate...
  • 3/24/2024 12:00:00 AM

Greenwood is a city in Johnson County, Indiana, United States. The population was 49,791 at the 2010 Census, and increased to 56,545 in the Census 2016 estimates. Greenwood is located between Indiana State Road 37 and Interstate 65. The city shares a border with Indianapolis and is the most populous suburb in the southern portion of the Indianapolis Metropolitan Area....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Manager jobs
$84,746 to $115,107
Greenwood, Indiana area prices
were up 1.3% from a year ago

Customer Retention Manager in Troy, NY
Making security moreaccessible than ever before, and backed by 24/7 customer support, ADT iscommitted to providing superior customer service with a focus on speed andquality of responsiveness, helping customers feel safer and empowered.
December 08, 2019
Customer Retention Manager in Las Vegas, NV
Optimity are looking for a technically minded project manager with relevant experience within a network technology service provider, to join a busy provisioning and projects team based in the heart of Shoreditch.
January 31, 2020
Customer Retention Manager in Pittsburgh, PA
The most common pitfall for businesses around the world is that they think that if they have a great product or service, then customer retention will follow naturally.
January 15, 2020