Customer Retention Manager jobs in Gary, IN

Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Support Manager
  • Loopy Cases
  • Griffith, IN FULL_TIME
  • We’re seeking a Customer Support Manager to add to our incredible team at Loopy Cases. Loopy Cases is an E-commerce phone accessory company based in Griffith, IN, about 40 minutes from downtown Chicago. The ideal candidate is an experienced leader with a positive attitude and a drive to deliver a top-tier customer experience. We pride ourselves on providing the best customer support in the industry. Our humble beginnings as a small family business taught us that having an exceptional product must be met with exceptional service. If you hold these same values, take pride in your leadership and customer support skills, and have the necessary drive to take on challenges to build our customer support department, we’d love to explore the opportunity of working with you. To learn more about us please visit our website at www.loopycases.com.

     

    Starting at $72,500/year bonus

    Starting salary is negotiable based on job-related knowledge, skills, and experience.

     

    Function:

    The Customer Support Manager is responsible for driving operational excellence and nurturing a positive, customer-centric culture within the department. Additionally, they discover and implement innovative solutions that continually enhance our customers’ experience.

    Responsibilities:

    • Actively monitor and manage the customer support experience, improving as necessary based on industry developments, customer feedback, and customer needs, with a drive to deliver top-tier customer experiences
    • Use problem-solving skills, current data analysis, and predictive analysis to find optimal and innovative solutions to ongoing challenges, propose those solutions, and implement them on a priority basis to enhance the customer experience
    • Develop, implement, and manage departmental team structure, service procedures, policies, reporting systems, and departmental standards
    • Manage, foster, and mentor the individuals within the customer support department to encourage growth, better performance, and alignment with department standards and core company values
    • Oversee and evaluate the team’s ongoing performance, delivering evaluations and following the disciplinary process according to company policy
    • Responsible for all incoming and outgoing customer support communications, including the prompt handling of teams’ and manager’s tickets in a professional manner
    • Other related duties as assigned by upper management

    Qualifications:

    • Proficient in Google Suite or similar
    • Expertise in Agorapulse, Zendesk, Shopify, and ShipStation or similar
    • Exceptional customer service skills
    • Excellent people management skills
    • Excellent verbal and written communication skills
    • Superb attention to detail and problem-solving skills
    • Ability to accept and utilize constructive feedback
    • Alignment with company values
    • Full-time availability (40 hours)
    • Must pass a background check to be considered 

    Education and Experience:

    • High school diploma or equivalent and 
      • 5 years prior experience in a managerial or supervisor role 
      • 5 years experience as a customer support representative, preferably in a similar environment
    • OR a Bachelor’s Degree in communications, business admin, or a related field and
      • 2 years prior experience in a managerial or supervisor role
      • 2 years experience as a customer support representative, preferably in a similar environment

    Compensation:

    • Starting at $72,500 per year
    • Up to 7.5% biannual performance-based bonus based on a 40 hour workweek
    • 17 days (136 hours) PTO
    • Optional health, dental, and vision insurance
    • Bicycle Benefit, 50% paid by Loopy with purchase of helmet up to $750 once per year
  • 14 Days Ago

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Account Manager - Customer Service & Sales
  • Ethos Management
  • Hammond, IN FULL_TIME
  • Company DescriptionEthos Management is a private Brand Marketing & Management Firm, we are partnered with some of the most well known fortune 100 clients within the technology, entertainment, televisi...
  • 13 Days Ago

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Customer Service Manager - State Farm Agent Team Member
  • Jesse Cervera - State Farm Agent
  • Hammond, IN FULL_TIME
  • Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Manager - State Farm Agent Team Member. We seek an energet...
  • 20 Days Ago

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Customer Service Manager - State Farm Agent Team Member
  • Holly Mitchell - State Farm Agent
  • Michigan City, IN FULL_TIME
  • Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the ...
  • 10 Days Ago

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Certified Nursing Assistant (CNA) 3-11 CNA Retention Bonus of $5,000 new wage scale
  • Life Care Centers of America
  • Valparaiso, IN OTHER
  • Come and grow with us! We are affiliated with Life Care Centers of America, which is a privately owned 47-year industry leader in healthcare with more than 200 locations across the U.S. We are current...
  • 21 Days Ago

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Certified Nursing Assistant (CNA) 3-11 CNA Retention Bonus of $5,000 new wage scale
  • Life Care Center of The Willows
  • Valparaiso, IN FULL_TIME
  • Come and grow with us! We are affiliated with Life Care Centers of America, which is a privately owned 47-year industry leader in healthcare with more than 200 locations across the U.S. We are current...
  • 24 Days Ago

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0 Customer Retention Manager jobs found in Gary, IN area

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Leasing Manager
  • J Street
  • Darien, IL
  • Job Description Job Description The Lasing Manager is the property’s sales leader whose primary duties are to generate l...
  • 3/29/2024 12:00:00 AM

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Market Asset Protection Manager
  • Cabela's
  • Hammond, IN
  • **_POSITION SUMMARY:_** The Market Asset Protection Manager manages the Asset Protection program in two or more Bass Pro...
  • 3/28/2024 12:00:00 AM

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Associate Customer Service Manager - Legal Calendaring
  • Law Bulletin Media
  • Chicago, IL
  • ** Associate Customer Service Manager - Legal Calendaring** ** Law Bulletin Media Chicago, Illinois, United States** ** ...
  • 3/28/2024 12:00:00 AM

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Senior Manager, Customer Support Chicago, IL Corporate 03-05-2022
  • Help at Home, LLC
  • Chicago, IL
  • **Senior Manager, Customer Support** * Chicago, IL * Full Time * Corporate * Manager/Supervisor Help at Home, LLC, is th...
  • 3/28/2024 12:00:00 AM

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Senior Manager, Customer Support Chicago, IL Corporate 02-22-2022
  • Help at Home, LLC
  • Chicago, IL
  • **Senior Manager, Customer Support** * Chicago, IL * Full Time * Corporate * Manager/Supervisor Help at Home, LLC, is th...
  • 3/28/2024 12:00:00 AM

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Senior Manager, Customer Support Chicago, IL Corporate 03-03-2022
  • Help at Home, LLC
  • Chicago, IL
  • **Senior Manager, Customer Support** * Chicago, IL * Full Time * Corporate * Manager/Supervisor Help at Home, LLC, is th...
  • 3/28/2024 12:00:00 AM

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Senior Manager, Customer Support Chicago, IL Corporate 02-03-2022
  • Help at Home, LLC
  • Chicago, IL
  • **Senior Manager, Customer Support** * Chicago, IL * Full Time * Corporate * Manager/Supervisor Help at Home, LLC, is th...
  • 3/28/2024 12:00:00 AM

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Human Resources Director
  • GSI
  • Chicago, IL
  • Join an expanding PE backed 600 + person health/ wellness company. Reporting to the Chief People Officer your responsibi...
  • 3/25/2024 12:00:00 AM

Gary is a city in Lake County, Indiana, United States, 25 miles (40 km) from downtown Chicago, Illinois. Gary is adjacent to the Indiana Dunes National Park and borders southern Lake Michigan. Gary was named after lawyer Elbert Henry Gary, who was the founding chairman of the United States Steel Corporation. The city is known for its large steel mills, and as the birthplace of the Jackson 5 music group. The population of Gary was 80,294 at the 2010 census, making it the ninth-largest city in the state of Indiana. It was a prosperous city from the 1920s through the mid-1960s due to its booming ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Manager jobs
$87,094 to $118,295
Gary, Indiana area prices
were up 1.3% from a year ago

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Making security moreaccessible than ever before, and backed by 24/7 customer support, ADT iscommitted to providing superior customer service with a focus on speed andquality of responsiveness, helping customers feel safer and empowered.
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Optimity are looking for a technically minded project manager with relevant experience within a network technology service provider, to join a busy provisioning and projects team based in the heart of Shoreditch.
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Customer Retention Manager in Pittsburgh, PA
The most common pitfall for businesses around the world is that they think that if they have a great product or service, then customer retention will follow naturally.
January 15, 2020