Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
We’re seeking a Customer Support Manager to add to our incredible team at Loopy Cases. Loopy Cases is an E-commerce phone accessory company based in Griffith, IN, about 40 minutes from downtown Chicago. The ideal candidate is an experienced leader with a positive attitude and a drive to deliver a top-tier customer experience. We pride ourselves on providing the best customer support in the industry. Our humble beginnings as a small family business taught us that having an exceptional product must be met with exceptional service. If you hold these same values, take pride in your leadership and customer support skills, and have the necessary drive to take on challenges to build our customer support department, we’d love to explore the opportunity of working with you. To learn more about us please visit our website at www.loopycases.com.
Starting at $72,500/year bonus
Starting salary is negotiable based on job-related knowledge, skills, and experience.
Function:
The Customer Support Manager is responsible for driving operational excellence and nurturing a positive, customer-centric culture within the department. Additionally, they discover and implement innovative solutions that continually enhance our customers’ experience.
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0 Customer Retention Manager jobs found in Gary, IN area