Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Restaurant Manager
Duties:
- Oversee daily operations of the restaurant, including food production, to go, and catering.
- Assist in managing and training staff members to ensure excellent customer service.
- Collaborate with the General Manager to develop and implement strategies to achieve financial goals.
- Monitor inventory levels and order supplies as needed.
- Ensure compliance with health and safety regulations.
- Handle guest inquiries, complaints, and special requests in a professional and timely manner.
- Assist in creating and implementing marketing initiatives to attract new customers.
- Coordinate with other departments to ensure smooth operation of the hotel.
Skills:
- Previous experience in a managerial role within the hospitality industry.
- Strong leadership skills and the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills.
- Knowledge of food production, catering, and bartending operations.
- Proficient in computer systems and software used in management.
- Detail-oriented with strong organizational skills.
If you are a highly motivated individual with a passion for hospitality and a desire to excel in a leadership role, we would love to hear from you. Join our team and contribute to creating memorable experiences for our guests.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by their supervisor.
Job Type: Full-time
Pay: $54,246.71 - $59,877.76 per year
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Work Location: In person
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