Customer Retention Manager jobs in Fairfield, CA

Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Academic/Student Services Manager (Retention, Basic Needs and Wellness)
  • Contra Costa Community College District
  • Pleasant Hill, CA FULL_TIME
  • Academic/Student Services Manager (Retention, Basic Needs and Wellness)

    Posting Number: 0001651
    Location: Diablo Valley College
    Salary: $8,414.00 - $10,251.00 per month

    Position Definition:
    Under general direction of a higher-level academic manager, manages up to several small educational services programs or projects for a college. Manages and evaluates assigned supervisors, faculty and staff, in conformance with appropriate policies and procedures.

    Distinguishing Characteristics:
    An Academic/Student Services Manager is the first level of academic management in the District and serves as an administrator overseeing up to several small educational services programs or projects for a college. In contrast, the higher level class of Senior Academic/Student Services Manager is expected to oversee a medium to large program/project or several small and medium programs/projects.

    Examples of Duties/Essential Functions:
    Duties/essential functions may include, but not be limited to, the following: Oversees up to several small academic programs and projects for a college, including managing program budgets. Assists in the hiring process of management, faculty and classified staff. Manages assigned faculty, classified and supervisory staff. Assists in the training of assigned supervisory, faculty and classified staff. Evaluates assigned supervisory and classified staff. Assists in the evaluation of faculty. Manages and provides support services to assigned faculty, supervisory and classified staff to enhance the success of programs and projects. Facilitates grant applications for assigned programs and projects, manages grants, and prepares required reports. Coordinates program functions with other interfacing instructional, student or support services functions. Serves as liaison with other college programs, committees, individual students and student groups, and appropriate university, school and other off-campus and community groups. Serves on college and district committees as assigned. Prepares an annual budget in concert with college goals for assigned program. Accurately interprets applicable laws, regulations and collective bargaining contract provisions. Responds to and seeks resolution of complaints arising from program activities, including participating in the process of collective bargaining contract grievances. Participates in and provides leadership for assigned program reviews and implementations. Supports a climate that promotes innovation and improved service to students and the community; cooperates with program staff and other managers to develop processes that are student friendly and supportive of student success. Manages and participates in the continued evaluation and improvement of the assigned programs or projects educational services. Employs appropriate techniques and strategies to resolve disputes and to enhance communication and cooperation among the members of the college and District communities. Assists in accreditation process. Actively participates in and supports college and District shared governance components and activities and other collaborative processes. Interpret and analyze appropriate laws, policies, rules and procedures to determine impact on assigned program or project and oversee compliance and reporting strategies. Travels throughout the District in carrying out responsibilities and functions. Performs other related duties as assigned.

    Minimum Qualifications:
    Education/Experience:
    Education: Earned Masters degree or equivalent from an accredited college or university. Certain programs may require a specific major as required by law. Experience: Equivalent to at least three (3) years of full-time instructional, student, and/or other relevant support services experience. License/Certification: A valid Class C California Drivers License.

    Knowledge Of:
    Computer-based technology for management of assigned program/project; the goals of shared governance; principles and practices of administrative organization and management, planning, supervising and evaluating the work of others, employee motivation and training; applicable federal, state, local, District and college laws, rules and regulations, and collective bargaining contract provisions; complex business level English usage, spelling, grammar and punctuation; modern office tools such as computers and printers; typical modern office computer software programs; report and presentation writing.

    Skill To:

    Ability To:
    Use organizational skills that enable performance of duties in a timely fashion with attention to detail; effectively communicate orally and in writing; manage financial resources effectively including determining how best to utilize resources and managing budgets and expenditures; use personal computers utilizing typical office software applications, including the Internet; work effectively with managers, faculty and staff in a participatory governance environment to accomplish the goals and objectives of the college and the assigned program or project; exercise good judgment; communicate effectively and constructively with persons of diverse cultures, language groups, and abilities; demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, race, ethnicity, gender identity, sexual orientation, age, politics, philosophy, disability, and religious background of all students, faculty and staff; establish and maintain effective working relationships with those contacted in the course of work.

    Desirable Qualifications:
    1. Possession of a valid California license as a Licensed Clinical Social Worker, Licensed Marriage and Family Therapist, LPCC, or Psychologist or equivalent.
    2. Demonstrated experience and skill in provision of providing mental health case management, including crisis interventions, conflict resolution, and behavior risk assessment in an educational/ institutional setting or community-based agency.
    3. Possess knowledge of local community agencies and mental health resources.
    4. Experience in providing trainings on topics related to retention including mental health and wellbeing or working with distressed or disruptive students.
    5. Demonstrated knowledge and awareness of student basic needs and barriers encountered by low-income, culturally diverse, and first-time college students as well as the unique challenges experienced by returning students.
    6. Acute cultural competency skills as demonstrated by knowledge and understanding of the needs of historically marginalized groups.
    7. Experience working with transitional age youth (18-25) in a college setting.
    8. Outstanding oral and written communication skills and demonstrated ability to work well with a team and with multiple stakeholders.

    Special Instructions:
    Note: New employees will be placed at the first step which is $8,414.00 per month, second step $8,840.00 per month or third step at $9,288.00 per month (depending upon experience). Based on current salary placement guidelines, all step increases for which an employee becomes eligible shall take place on July 1st of each fiscal year. These increases will occur, on annual basis, until the maximum step of $10,251.00 per month is reached on the salary schedule.

    Job Close Date: 5/16/2022
    Open Until Filled: No
  • 26 Days Ago

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Coordinator - Sales / Client Retention
  • Signal Security
  • Fairfield, CA FULL_TIME
  • Position SummaryThe Sales Coordinator is responsible for planning, coordinating, directing and managing all day-to-day sales and client retention activities of the Franchise. The coordinator will assi...
  • 25 Days Ago

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Customer Success Manager
  • Hexagon Asset Lifecycle Intelligence
  • Rungis CEDEX 1, CA OTHER
  • Responsibilities Hexagon’s Asset Lifecycle Intelligence division(Hexagon) is seeking a new Customer Success Managers to join our team working with our French speaking accounts. Our Customer Success Ma...
  • 4 Days Ago

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Customer Service Manager
  • Bank of Stockton
  • Fairfield, CA FULL_TIME
  • SUMMARY Provides excellent customer service and meets referral goals. Coordinates and administer the daily operations, sales and customer service of the branch. Ensures that staff performs personal an...
  • 1 Month Ago

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Customer Care Manager
  • Saxco International
  • Fairfield, CA FULL_TIME
  • Why work at Saxco? We are a dynamic, inclusive, and fun team with a passion for excellence in the packaging industry. We have a supportive and collaborative environment where your ideas and creativity...
  • 1 Month Ago

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Customer Service - Self Storage Manager
  • Public Storage
  • Pinole, CA FULL_TIME
  • Company DescriptionPublic Storage is the self-storage industry leader and we are Hiring Now!Earn $18.50 Per HourOur BenefitsTotal Rewards package available to our team:We work Flexible and Full-Time S...
  • 9 Days Ago

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0 Customer Retention Manager jobs found in Fairfield, CA area

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Customer Support Specialist Bilingual
  • ACN Opportunity, LLC.
  • Concord, CA
  • Customer Support Specialist Bilingual in Remote Worker at ACN Jobs **Location:** Remote Worker **Job Description** If yo...
  • 3/28/2024 12:00:00 AM

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Human Resources Manager
  • UFCW EMPLOYERS BENEFITS PLANS OF NORTHERN CA
  • Concord, CA
  • Job Description Job Description OVERVIEW: Established in 1957, UFCW and Employers Trust, LLC, also known as the Trust Fu...
  • 3/27/2024 12:00:00 AM

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Universal Banker - Universal Member Service Representative
  • Self Help
  • Vallejo, CA
  • ** Universal Banker - Universal Member Service Representative** **Job Category****:** Branch **Requisition Number****:**...
  • 3/27/2024 12:00:00 AM

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Career Services Advisor
  • Success Centers
  • Job Title: Career Advisor Full-time (Non-Exempt) Reports to: Sr. Career Advisor for Youth Workforce Salary Range (DOE): ...
  • 3/27/2024 12:00:00 AM

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Onsite Customer Service Representative-San Rafael
  • Nesco Resource, LLC
  • San Rafael, CA
  • Must be local to San Rafael We are seeking Enrollment Service Representative Start: ASAP Full time, Temp to hire Pay Rat...
  • 3/26/2024 12:00:00 AM

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Client Manager Associate - San Francisco/Walnut Creek
  • Unum
  • Walnut Creek, CA
  • Job Description Job Description Job Posting End Date: March 28 When you join the team at Unum, you become part of an org...
  • 3/25/2024 12:00:00 AM

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Homecare Services Coordinator -Admin
  • Comfort Keepers
  • Pleasant Hill, CA
  • Make more than a living! Are you looking for a rewarding career that will allow you to make someone's day, every day? Do...
  • 3/25/2024 12:00:00 AM

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Director of Membership Sales
  • Wing & Barrel Ranch
  • Sonoma, CA
  • Job Description Job Description Join a winning team! Located less than an hour from San Francisco’s Golden Gate Bridge a...
  • 3/24/2024 12:00:00 AM

Fairfield is a city in, and the county seat of, Solano County, California, in the North Bay sub-region of the San Francisco Bay Area. It is generally considered the midpoint between the cities of San Francisco and Sacramento, approximately 40 miles (64 km) from the city center of both cities, approximately 40 miles (64 km) from the city center of Oakland, less than 19 miles (31 km) from Napa Valley, 16 miles (26 km) from the Carquinez Bridge, and 14 miles (23 km) from the Benicia Bridge. Fairfield was founded in 1856 by clippership captain Robert H. Waterman, and named after his former hometow...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Manager jobs
$97,747 to $132,764
Fairfield, California area prices
were up 2.5% from a year ago

Customer Retention Manager in Troy, NY
Making security moreaccessible than ever before, and backed by 24/7 customer support, ADT iscommitted to providing superior customer service with a focus on speed andquality of responsiveness, helping customers feel safer and empowered.
December 08, 2019
Customer Retention Manager in Las Vegas, NV
Optimity are looking for a technically minded project manager with relevant experience within a network technology service provider, to join a busy provisioning and projects team based in the heart of Shoreditch.
January 31, 2020
Customer Retention Manager in Pittsburgh, PA
The most common pitfall for businesses around the world is that they think that if they have a great product or service, then customer retention will follow naturally.
January 15, 2020