Customer Retention Manager jobs in Evansville, IN

Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Retention specialist
  • RENT ONE
  • Benton, IL FULL_TIME
  • CLIENT RETENTION SPECIALIST

    We pride ourselves on being part of the reason that our customers can have products they want at a price that they can afford.

    We're a trusted solution for customers looking for new or pre-owned products from today's top brands, and after 40 years of serving thousands of happy clients, we're looking for a client retention specialist to help us get to the next level.

    As a client retention specialist, your impact is two-fold :

    • For the team, your goal is to help the store hit goals for sales and retention.
    • For our clients, your role is help them get to ownership by providing best-in-class service while helping them find the right poducts and solutions that meet their needs and are within their budget.

    No experience? No problem! We offer in-depth on-the-job training to increase your skills and pay.

    We also offer regular opportunities for review and advancement.

    BENEFITS PACKAGE

    Rent One is dedicated to ensuring our employees achieve their career goals. We're committed to the success of our team members and offer opportunities for both personal and professional growth.

    The pay range we're offering is competitive and includes opportunities for you to maximize your earning potential through bonuses (monthly), certified training / professional development programs, and other performance incentives.

    Our client retention specialists do a lot for us, which is why we give so much back in return. We offer multiple affordable medical plans to choose from, dental, vision, life / accidental death / dismemberment policy options, voluntary life, voluntary disability, accident insurance, critical illness insurance, tuition reimbursement, fitness benefit, and a 401(k) (with company match).

    We'll also shower you with perks, including :

    • Attire : Our online store has lots of affordable Rent One gear to keep you in style and professional without breaking the bank.
    • Employee Purchase Program : Out of this world savings on products and services at any of our Rent One or RNR - Midwest (wheels & tires) locations.
    • On-The-Job and Professional Development Training Programs : We like to meet employees where they're at, then help them build a career they can be proud of while doing the type of work that they love.

    Regardless of where you are in your career, we have a program that will take you to the next level.

    JOB REQUIREMENTS

    • Previous rent-to-own experience is desirable, but not necessary (we train!)
    • Customer service, sales, call center, or collections experience in retail environment helpful, but not required.
    • Must comply with drug-free workplace program and pass pre-employment drug screen and background checks.
    • Must have valid driver's license and maintain a driving record that complies with organizational standards.

    JOB RESPONSIBILITIES

    • Contact clients via phone and serve as the primary point of contact between the client and the company.
    • Set daily collection goals and verify and maintain accuracy of customer information.
    • Review sales rental orders for compliance and approval.
    • Manage past due accounts including working with clients to get their accounts in good standing with a program they can afford and that will help them get to ownership.
    • Act as a customer liaison who resells the benefits of timely rental / lease agreement renewal payments.
    • At times, the CRS will assist other co-workers in the store such as during times of peak activity, absences, and planned time off.

    ALTERNATIVE JOB TITLES

    Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer Service Retention Specialist, Relationship Retention Coordinator, Collection Specialist, Cashier / Clerk, Retail

    At Rent One, EVERYONE is important

    • our clients, our communities and our co-workers.
    • We're especially dedicated to helping our employees achieve their aspirations, and we continue to cultivate a workplace culture rich with opportunities for professional and personal growth.
    • A healthy work-life balance isn't just possible at Rent One, it's promised. Working with us is a great job but an even better career!

    Why Should You Apply?

    Our Schedule

    Closed Sundays, close on Saturday at 5 p.m. and close on weekdays at 6 p.m.

    Career Track

    We'd love to help you write your success story and provide you with all the resources necessary to take your skillsets to the next level.

    Affordable and

    Comprehensive Benefits Package

    Medical, dental, vision and life insurance programs as well as life insurance, short / long term disability, critical illness and accident coverage.

    Not to mention paid time off like holidays and vacation!

    Certified Training

    Structured on-the-job training that includes a 12-day remote training class for every new hire.

    There are also five types of certifications offered all designed to guide our employees to the top!

    401K

    Invest in your future by participating in our 401k program.

    Rent One will match 30% of your first 5% and 40% of your next 5%!

    Reimbursement for

    Education & Gym

    Memberships

    Receive up to $200 for any work-related education classes you wish to take outside of Rent One.

    We'll also reimburse up to $200 per year for gym memberships whether it's a traditional gym, kickboxing, CrossFit, or another fitness facility.

    Last updated : 2024-03-23

  • 2 Days Ago

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Retention specialist
  • RENT ONE
  • Henderson, KY FULL_TIME
  • CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home furnishings and appliances. Our customer choose us for our unmatched service, large in-stock inventory, flex...
  • 3 Days Ago

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Client Retention Specialist
  • RENT ONE
  • Evansville, IN FULL_TIME
  • CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home furnishings and appliances. Our customer choose us for our unmatched service, large in-stock inventory, flex...
  • 20 Days Ago

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Recruitment and Retention Specialist
  • KCTCS Careers Site
  • Owensboro, KY FULL_TIME
  • Title: Recruitment and Retention Specialist Salary Range: $38,000 - $42,500 Contract Term Length: 12 Months Standard Hours: 37.5 Work Location: On-Site FLSA Status: Exempt College: Owensboro Community...
  • Just Posted

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Client Retention Specialist
  • RENT ONE
  • Benton, IL FULL_TIME
  • CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home furnishings and appliances. Our customer choose us for our unmatched service, large in-stock inventory, flex...
  • Just Posted

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Client Retention Specialist
  • RENT ONE
  • Henderson, KY FULL_TIME
  • CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home furnishings and appliances. Our customer choose us for our unmatched service, large in-stock inventory, flex...
  • 6 Days Ago

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0 Customer Retention Manager jobs found in Evansville, IN area

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Client Retention Specialist
  • RENT ONE
  • Henderson, KY
  • CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home furnishings and appliances. ...
  • 3/28/2024 12:00:00 AM

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Asset Protection Associate - Eastland Mall
  • JCPenney
  • Evansville, IN
  • General Description Primary Responsibilities: Supports Shrinkage and Safety Awareness programs: Aids Store Management to...
  • 3/27/2024 12:00:00 AM

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Employment Specialist
  • Arc Of Evansville
  • Evansville, IN
  • The Arc of Evansville is currently seeking a full-time Employment Specialist! Are you looking for a change? Looking for ...
  • 3/27/2024 12:00:00 AM

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Phlebotomy Educator
  • Deaconess Health System
  • Evansville, IN
  • Pay Information $18.00-23.00#per hour Night Shift Incentives/Differentials up to $1.25/hour Weekend Option Incentives/Di...
  • 3/26/2024 12:00:00 AM

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Internal Revenue Agent (Reviewer - Examiner) 12 MONTH ROSTER - AMENDED
  • Department Of The Treasury
  • Evansville, IN
  • Duties WHAT IS THE WHISTLEBLOWER OFFICE (WBO) DIVISION? A description of the business units can be found at: https://www...
  • 3/25/2024 12:00:00 AM

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Facilities Manager (Remote in the Louisville, KY or Evansville, IN market)
  • CBRE
  • Evansville, IN
  • Facilities Manager (Remote in the Louisville, KY or Evansville, IN market) Job ID 158456 Posted 11-Mar-2024 Service line...
  • 3/24/2024 12:00:00 AM

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Cook - Retention Bonus offered
  • Asccare
  • Evansville, IN
  • ** Cook - Retention Bonus offered** **Job Category****:** Food & Nutrition Services **Requisition Number****:** COOKR029...
  • 3/24/2024 12:00:00 AM

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Marketing Manager - ChronoTrack (Open to Fully Remote)
  • Life Time, Inc.
  • Evansville, IN
  • **Marketing Manager - ChronoTrack (Open to Fully Remote)** Opened Recently Chronotrack Location Evansville, Indiana, Uni...
  • 3/24/2024 12:00:00 AM

Evansville is a city and the county seat of Vanderburgh County, Indiana, United States. The population was 117,429 at the 2010 census, making it the state's third-most populous city after Indianapolis and Fort Wayne, the largest city in Southern Indiana, and the 232nd-most populous city in the United States. It is the commercial, medical, and cultural hub of Southwestern Indiana and the Illinois-Indiana-Kentucky tri-state area, home to over 911,000 people. The 38th parallel crosses the north side of the city and is marked on Interstate 69. Situated on an oxbow in the Ohio River, the city is of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Manager jobs
$82,356 to $111,860
Evansville, Indiana area prices
were up 1.3% from a year ago

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