Customer Retention Manager jobs in Essex, VT

Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Director of Student Services and Retention
  • University of Vermont
  • Burlington, VT FULL_TIME
  • Position Details

    Advertising/Posting Title
    Director of Student Services and Retention

    Diversity Statement
    The University is especially interested in candidates who can contribute to the diversity and excellence of the institution. Applicants are required to include in their cover letter information about how they will further this goal.

    Posting Summary
    Develop, implement, and assess comprehensive undergraduate student affairs functions for the College of Education and Social Services (CESS) in support of college and university academic and enrollment management goals. Provide strategic program development to ensure a high-impact, high-quality student experience. Lead the development and implementation of processes, procedures, and policies that impact enrollment management, academic advising, and the student experience, including the CESS First-time, First-Year (FTFY) student professional advising model. Advise and collaborate on key success points that include FTFY to sophomore year retention, four- and six-year graduation rates, and transfer student matriculation. Lead tiered model of support and provision of supplemental support services for students in need. Supervise the daily operations, staff, and interns located in the Office of Student Services. Coordinate major events and pathway programs in CESS and represent the college at university events related to student recruitment, success, and retention.

    This position is part of a new team in the College of Education and Social Services which integrates diversity, equity, inclusion, and justice (DEIJ) initiatives alongside undergraduate student services and retention. This position will report to the Assistant Dean for Strategic Initiatives, Diversity, and Engagement.

    Critical to all of the objectives listed above will be foregrounding a DEIJ lens and approach to the work of the CESS Office of Student Services.

    Minimum Qualifications (or equivalent combination of education and experience)
    Bachelor’s degree in Education, Social Services or related fields and five to six years experience in student services. Effective management skills and supervisory experience required, as well as organizational, interpersonal, public presentation and communication skills. Proficiency with MS Word, Excel, and report writing required. Demonstrated ability to prioritize and organize multiple tasks to meet deadlines and success working effectively and collaboratively in a team environment required.

    Desirable Qualifications
    Experience working with diverse populations, planning, developing, and implementing student-centered programs, services, high-impact educational practices, and strategies that promote academic degree progression. Knowledge and experience with well-being initiatives, holistic and academic advising and/or student development standards and practices required.

    Other Information
    For more detailed information about us, visit the College of Education and Social Services’ website, www.uvm.edu/cess

    The College of Education and Social Services (CESS) strives to promote a more humane and just society, maximizing human potential and the quality of life for all individuals, families and communities.

    Special Conditions
    External candidates must complete a 4-month probationary period, A probationary period may be required, Occasional evening and/or weekends required (if non-exempt position, may result in overtime), A probationary period may be required for current UVM employees, Background Check required for this position

    FLSA
    Exempt

    Payband Max (Represents full-time (12 months, 1.0 FTE) equivalent salary. Must be prorated for jobs less than 12 months or 1.0FTE (Salary/12 x # of months x FTE))
    88200.00

    Payband Min (Represents full-time (12 months, 1.0 FTE) equivalent salary. Must be prorated for jobs less than 12 months or 1.0FTE (Salary/12 x # of months x FTE))
    46400.00

    Staff Hiring Band
    Hiring salary budgeted at mid pay band

    Union Position
    No

    Posting Details

    Position will be posted for a minimum of one week, after which it is subject to removal without notice.

    Job Open Date
    09/12/2023

    Job Close Date (Jobs close at 11:59 PM EST.)

    Open Until Filled
    No

    Position Information

    Position Title
    Enrollment Mgmnt Professnl Sr

    Posting Number
    S4632PO

    Department
    CESS Student Services/53040

    Position Number
    002578

    Employee FTE
    1.00

    Employee Term
    12

    Supplemental Questions

    Required fields are indicated with an asterisk (*).

    • How did you hear about this employment opportunity?
      • American Alliance of Museums
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      • BostonWorks
      • Burlington Free Press
      • CareerBuilder
      • Chronicle of Higher Education
      • Community Organization (Please specify below)
      • Consortium of Higher Ed LGBT Resource Professionals
      • Craig's List
      • CUPA
      • Department of Labor
      • Diverse Issues in Higher Education
      • DiversityDB
      • Diversity, Inc.
      • Facebook
      • Glassdoor
      • HBCU
      • HERC
      • HigherEdJobs
      • Hispanic Outlook
      • really
      • Inside Higher Ed
      • Job Central
      • Job Fair
      • JobsinVT
      • LatPro
      • LinkedIn
      • Listserv (Please specify below)
      • Monster
      • NAFSA: Association of International Educators
      • NACUBO
      • NCAA Job Market
      • NEACAC
      • PoliceOne
      • Rutland Herald
      • Seven Days
      • SHRM
      • St. Albans Messenger
      • Trade Show/Conference (Please specify below)
      • Twitter
      • UVM Catamount Job Link
      • UVM Employee (Please specify below)
      • UVM Employment Web Site
      • Vermont JobLink
      • VermontJobs.com
      • Vermont Library Association
      • Women in Higher Education
      • Workplace Diversity
      • Zip Recruiter
      • Other (Please specify below)

    Documents Needed to Apply

    Required Documents
    • Resume
    • Cover Letter/Letter of Application
    • Other Document (1)
    ©2019 The University of Vermont – Burlington, VT 05405 – (802) 656-3131
  • 15 Days Ago

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Housing Retention Specialist - Site Based
  • Burlington Housing Authority
  • Burlington, VT FULL_TIME
  • Burlington Housing Authority is looking for a full time Housing Retention Specialist in our Housing Retention and Services (HRS) department. The HRS Site Based position is responsible for supporting t...
  • 1 Month Ago

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Customer Service Manager
  • Robert Half
  • Langhorne, PA PER_DIEM
  • A company in the 19053 zip code area needs a New Customer Enrollment Specialist in our high-volume call center. The New Customer Enrollment Specialist is the advocate of the customers for the Company,...
  • Just Posted

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Customer Service Manager
  • Robert Half
  • Feasterville Trevose, PA PER_DIEM
  • A company in the 19053 zip code area needs a New Customer Enrollment Specialist in our high-volume call center. The New Customer Enrollment Specialist is the advocate of the customers for the Company,...
  • Just Posted

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Customer Success Manager
  • Northeast Kingdom Online
  • Sutton, VT PART_TIME
  • About usAt Northeast Kingdom Online, we offer a unique opportunity to be part of a tight-knit team dedicated to excellence in web design and marketing. As a Vermont-based company, we value authenticit...
  • 2 Days Ago

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Customer Accounts Manager (Collections)
  • Aaron's
  • Plattsburgh, NY FULL_TIME
  • The base pay for this role is $17.75 to $18.50. This position is also eligible for incentive pay based on performance. Are you ready for an exciting and rewarding career with one of the Nation’s leadi...
  • 12 Days Ago

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0 Customer Retention Manager jobs found in Essex, VT area

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Retail Assistant Manager Full-Time>
  • Maurices
  • South Burlington, VT
  • Maurices - [ASM / Store Supervisor] As an Assistant Store Manager at Maurices, you'll: Lead and inspire a team focused o...
  • 3/28/2024 12:00:00 AM

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Registered Nurse - Chittenden
  • BAYADA Home Health Care
  • Williston, VT
  • ***$10,000 Bonus Available!!!*** BAYADA Home Health is looking for compassionate and dedicated full time Registered Nurs...
  • 3/28/2024 12:00:00 AM

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Truck Driver Home Daily CDL A
  • XPO
  • Williston, VT
  • Solutions driven success. XPO is a top ten global provider of transportation services, with a highly integrated network ...
  • 3/28/2024 12:00:00 AM

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Assistant Store Manager
  • Party City
  • South Burlington, VT
  • Party City Holdco Inc. (PCHI) is a global leader in the celebrations industry, with its offerings spanning more than 70 ...
  • 3/28/2024 12:00:00 AM

S
General Plant Manager
  • Steel Partners Holdings LP
  • South Burlington, VT
  • POSITION OVERVIEW The Matamoros Plant General Manager will provide leadership and direction for all business aspects wit...
  • 3/28/2024 12:00:00 AM

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Internal Revenue Agent (Computer Audit Specialist (CAS) - Examiner) 12 MONTH ROSTER AMENDED
  • Department Of The Treasury
  • Burlington, VT
  • Duties WHAT IS THE LARGE BUSINESS & INTERNATIONAL (LB&I) DIVISION? A description of the business units can be found at: ...
  • 3/27/2024 12:00:00 AM

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Internal Revenue Agent (Examiner) 12 MONTH ROSTER (AMENDED)
  • Department Of The Treasury
  • Burlington, VT
  • Duties WHAT IS THE LARGE BUSINESS & INTERNATIONAL (LB&I) DIVISION? A description of the business units can be found at: ...
  • 3/27/2024 12:00:00 AM

D
Internal Revenue Agent (Examiner) - 12 MONTH ROSTER
  • Department Of The Treasury
  • Burlington, VT
  • Duties WHAT IS THE SMALL BUSINESS/SELF-EMPLOYED (SB/SE) DIVISION? A description of the business units can be found at: h...
  • 3/27/2024 12:00:00 AM

Essex is the most populous town in the U.S. state of Vermont and the second most populous incorporated area in Chittenden County, Vermont and the entire state of Vermont, with the first (in both cases) being Burlington, Vermont at 42,452 according to a 2015 U.S. census estimate. Essex has an estimated population of 21,199 in 2016. The village of Essex Junction is located within the town, and that village is home to the state of Vermont's busiest Amtrak station and largest private employer, GlobalFoundries. Vermont Route 289 crosses the town from east to west. Essex is located in central Chitte...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Manager jobs
$85,974 to $116,774
Essex, Vermont area prices
were up 1.6% from a year ago

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Optimity are looking for a technically minded project manager with relevant experience within a network technology service provider, to join a busy provisioning and projects team based in the heart of Shoreditch.
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Customer Retention Manager in Pittsburgh, PA
The most common pitfall for businesses around the world is that they think that if they have a great product or service, then customer retention will follow naturally.
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