Customer Retention Manager jobs in El Monte, CA

Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Retention Marketing Manager (REMOTE)
  • Golden Hippo
  • Los Angeles, CA FULL_TIME
  • Where A-Players Thrive.

    We’re an employee-owned, vertically-integrated builder of some of America’s most popular health & wellness brands. With over 1,200 team members dedicated to improving the lives of people and their pets, we create best-in-class products that bring health and happiness. Our creative content educates the world on making smarter health choices, while the brands we own generate over $1 billion of revenue annually.

    We’re Looking For A: Retention Marketing Manager to be responsible for developing and executing customized strategies  that help optimize customer experience, maximize lifetime value, and reduce customer churn. This role will grow backend profit by driving incremental sales from existing customers and ultimately unifying the customer retention strategy across our existing methods (email, continuity/subscription  programs, in-shipment, SMS, MyAccount, inbound/outbound phone) and brands. This role will also be instrumental in identifying and testing new channels and opportunities that drive customer loyalty. Lastly, you will lean into data – gathering actionable insights in partnership with our analytics function – to hone your strategies, focusing on key metrics such as LTV, AOV, Churn, CVR, etc.

    Location: Woodland Hills, CA (Remote)

    What You’ll Be Doing:

    • Create, execute, and continually optimize a data-informed testing plan to improve customer  touchpoints, drive lifetime value, and maximize conversion rate. 
    • Partner with data and analytics to identify leading drivers for retention to build and  implement appropriate programs. 
    • Forecast, measure, and report on results of retention efforts against identified metrics and  opportunities for scale. 
    • Assist in scaling successful retention tactics and winning tests across brands.
    • Maximize customer account and subscription opt-ins through testing and optimizing websites, customer account dashboards and email flows. 
    • Identify unique customer segments to message in partnership with the email and SMS team. Help drive segmentation strategy across brands. 
    • Partner with cross-functional leaders to grow the company subscription membership  program, drive LTV, and reduce churns/cancels. 
    • Collaborate with the creative team to develop a deep understanding of what resonates with  customers and optimize content/messaging accordingly. 
    • Deeply understand the customer, their needs, wants, demands, and desires.

    Preferred Qualifications (Note: These are preferred and not required. We strongly encourage you to apply even if you don’t tick ALL of these boxes.):

    • Analytical, quantitative and qualitative skills including a strong understanding of online marketing, with experience in rigorous performance data environments and desire to test and  learn. 
    • Successfully tested into and launched retention efforts at scale.  
    • Both 'direct response' and branded campaign experience and have driven meaningful results.
    • Excellent project management skills with an ability to set and achieve goals, meet deadlines, and multitask in a fast-paced environment. 
    • Content strategy experience managing large teams across digital, email, phone and in-box marketing. 
    • Strong management, leadership, influencing and communication skills: listen, mentor, inspire, motivate and teach by example.
    • Ability to manage multiple moving pieces, productively work through conflict, with creative problem-solving, time management, organizational, prioritization and decision-making skills. 
    • Thoughtful and self-reflective, willingness to learn. Team-player, hard-working, and resourceful. 
    • Demonstrated success in back-end marketing, with the ability to be self-directed, and intrinsically motivated. 
    • Extremely detail oriented and able to take initiative to get questions answered.
    • 5 years of online marketing experience  heavily focused on customer retention, ideally in an e-commerce digital first  brand in a fast growth environment  and at scale. 
    • 3 years of CRM, subscription or loyalty program experience. 
    • Expertise in quantitative and qualitative customer research, analytical tools and platforms 
    • Significant experience with A/B testing
    • 2 years within one company focusing on the customer journey. 
    • 1 year driving product or service subscriptions while minimizing refunds/cancellations.
    • Bachelor’s degree in  marketing or related field
    • Master’s degree in marketing  or related field preferred

    Golden Perks & Benefits: 

    • Health and Happiness: Enjoy 100% employer-paid medical, dental, and vision insurance. Get 75% premium coverage for dependents.
    • Become an Owner: Join our Employee Stock Ownership Plan and be a part owner of Golden Hippo.
    • Boost Your Savings: Maximize your retirement with a generous 401K Plan and company matching up to 3.5%.
    • Stand Out, Get Rewarded: Excel and be recognized through our KPI Bonus, Win of the Week, Spot Bonus, and Shoutouts Program.
    • Flexibility at Your Fingertips: Work on your terms with flexible arrangements for most positions.
    • Skyrocket Your Career: Unleash your potential with unlimited room for professional growth.
    • Thrilling Events Await: Exciting virtual and in-person events that redefine fun.

    The anticipated salary range for this position is $90,000 - $120,000, plus annual & monthly KPI bonus potential.
    Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.

    #LI-Remote

    *The safety of our candidates is our highest priority. When looking for a job, please be aware of cyber criminals, fake domains, and fraudulent job offers. Golden Hippo recruiters will only contact applicants from our official company e-mail domain, (NAME@GOLDENHIPPO.COM) or through our internal Applicant Tracking System, Greenhouse. In addition, Golden Hippo recruiters will never text you, send you checks, or ask you to disclose personal financial details. If you receive any suspicious communications regarding an open position or a job offer, please contact Golden Hippo directly at safety@goldenhippo.com to verify its validity.*

    Click here to learn more about general internet safety and our hiring practices. 

    Click here to view our Privacy Notice to Job Applicants. 

  • Just Posted

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Associate Manager, Retention Strategy
  • Reformation
  • Los Angeles, CA FULL_TIME
  • Who We Are: Founded in 2009, Reformation is a revolutionary lifestyle brand that proves fashion and sustainability can coexist. We combine stylish, vintage-inspired designs with sustainable practices,...
  • 1 Day Ago

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Retention Marketing Manager
  • Jenni Kayne
  • Los Angeles, CA FULL_TIME
  • Jenni Kayne is a California-based lifestyle brand that aims to empower an elevated approach to everyday living. Whether it’s our edited style ethos or coveted interiors sensibility, we work hard to cr...
  • 12 Days Ago

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Retention Marketing Manager
  • Solawave
  • Culver, CA FULL_TIME
  • Our brand…We're a team of innovators and skincare enthusiasts based in Los Angeles, redefining the skincare landscape with our acclaimed, effective, and easy to use products. Our products have won num...
  • 18 Days Ago

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Customer Retention & Sales Team Member
  • Origin Management, inc.
  • Los Angeles, CA FULL_TIME
  • Due to our anticipated expansion into new markets, we are currently hiring entry-level individuals with a customer service & sales background for a full-time position. We have a fluid work environment...
  • 4 Days Ago

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BELLAMI - Retention (Email & SMS) Marketing Manager
  • Beauty Industry Group OpCo, LLC
  • Chatsworth, CA FULL_TIME
  • DescriptionBellami Hair is is the largest and fastest growing Hair Extensions brand in the world founded in 2012 and acquired by the Beauty Industry Group in 2022. Specializing in Hair Extensions, pro...
  • 3 Days Ago

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0 Customer Retention Manager jobs found in El Monte, CA area

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Customer Service Representative
  • Alpha Knet Inc
  • Pasadena, CA
  • Alpha K-Net is looking for an Entry Level Customer Service Representative to proactively support and provide direct cust...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Veritiv Corporation
  • Downey, CA
  • HYBRID ROLE IN OUR DOWNEY OFFICE Job Purpose: Our Customer Service Professional will be responsible for building custome...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Alpha Knet Inc
  • Los Angeles, CA
  • Our team is hiring for an Entry Level Customer Service position. Candidates for this role must possess integrity, charac...
  • 3/27/2024 12:00:00 AM

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Enterprise Customer Success Manager, Spanish Speaking Customer Experience Austin, US
  • Miro Enterprise
  • Los Angeles, CA
  • ****About the role**** Miro is growing its Customer Success organization, and we are looking for empathetic, customer-ce...
  • 3/27/2024 12:00:00 AM

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Customer Experience Account Manager
  • Sunpro
  • Los Angeles, CA
  • **Customer Experience Account Manager** **Department:** Operations **Location:** Mandeville, LA **Sunpro Solar** is look...
  • 3/27/2024 12:00:00 AM

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Customer Care Representative
  • SwagUp, LLC
  • Los Angeles, CA
  • **Customer Care Representative** * Los Angeles, CA - Remote OK * Full-Time * Customer Care & Support Swag...everyone lov...
  • 3/27/2024 12:00:00 AM

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Head of Customer Experience
  • Mythical Inc.
  • Los Angeles, CA
  • **Head of Customer Experience** at Mythical Games Los Angeles, CA We are Mythical Games. A Venture-backed next-generatio...
  • 3/26/2024 12:00:00 AM

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HCO Field Ops - Enrollment Service Representative
  • TEEMA
  • Los Angeles, CA
  • Job Title: Enrollment Service Representative I Job ID: 64126 Location: Los Angeles, California What you will be doing: C...
  • 3/25/2024 12:00:00 AM

El Monte /ɛl ˈmɒntiː/ is a residential, industrial, and commercial city in Los Angeles County, California, the United States. The city lies in the San Gabriel Valley east of the city of Los Angeles. El Monte's slogan is "Welcome to Friendly El Monte" and historically is known as "The End of the Santa Fe Trail". As of the 2010 census, the city had a total population of 113,475, down from 115,965 at the 2000 census. As of 2010, El Monte was the 51st largest city in California. El Monte is located at 34°4′24″N 118°1′39″W / 34.07333°N 118.02750°W / 34.07333; -118.02750 (34.073276, -118.027491...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Manager jobs
$97,721 to $132,729
El Monte, California area prices
were up 3.2% from a year ago

Customer Retention Manager in Troy, NY
Making security moreaccessible than ever before, and backed by 24/7 customer support, ADT iscommitted to providing superior customer service with a focus on speed andquality of responsiveness, helping customers feel safer and empowered.
December 08, 2019
Customer Retention Manager in Las Vegas, NV
Optimity are looking for a technically minded project manager with relevant experience within a network technology service provider, to join a busy provisioning and projects team based in the heart of Shoreditch.
January 31, 2020
Customer Retention Manager in Pittsburgh, PA
The most common pitfall for businesses around the world is that they think that if they have a great product or service, then customer retention will follow naturally.
January 15, 2020