Customer Retention Manager jobs in District of Columbia

Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Manager, Strategy & Transformation
  • Customer Value Partners, Inc
  • Washington, DC FULL_TIME
  • Overview

    CVP is seeking a Manager to support Federal Health clients with Strategy and Transformation initiatives. The Manager leads the planning and implementation of major organizational transformation initiatives in areas of healthcare innovation, artificial intellience and enterprise systems deployment. The Manager will work with a team to establish frameworks and models for eliciting stakeholder feedback, and effectively facilitate stakeholder engagement sessions with leaders at VA Medical Centers, HHS Operating Divisions, and with inter-agency partners. The Manager collaborates with client leadership to set expectations for deliverables, shape work product development, and ensure quality delivery.

     

    The Manager will facilitate client Integrated Product Teams and stakeholder engagement events to elicit feedback and gather inputs for work product development. The Manager will lead a cross-function team to develop impactful client deliverables to include Operating Models, Business Cases, and recommendations for new clinical and health systems solutions. 

    Responsibilities

    • Maintain primary client relationship in order to deliver products that exceed expectations and build trust in the relationship.
    • Interface with stakeholders internal and external to the federal agency to elicit feedback. 
    • Guide a team of Consultants and Analysts to ensure quality work product delivery. 
    • Leverage expertise in systems thinking to inform recommendations on changes to structures, processes and systems required to achieve organizational strategies and objectives.
    • Support senior leadership decision boards that govern the progress of efforts and address risks or issues affecting success.
    • Work with clients to conduct stakeholder analysis and define project management approaches.
    • Work with clients to review and develop guidance and policies that will facilitate understanding, adoption and implementation of new processes.

    Qualifications

    • MBA or MHA degree from an accredited college or university.

    • 10 years of experience working on complex team-based engagements in a consulting organization. 
    • Project Management Professional Certification.
    • Experience and/or knowledge of consulting methodologies such as change management and project management.
    • Ability to gather and analyze data effectively.
    • Ability to deliver in project settings that require a grasp of cross-functional subject matter.
    • Ability to be self-starter and proactive team leader.
    • Ability to simplify complex ideas for non-experts to comprehend.
    • Advanced proficiency with MS Word, Excel, and PowerPoint.
    • Familiarity with project management tools.
    • Ability to work without sponsorship in the US indefinitely.
    • Ability to obtain a US security clearance if needed.

    Desired

    • Strong culture builder and demonstrated team leader with desire to work across multiple projects and mentor/grow a team.
    • Experience participating in the development of at least one complex organizational design or new office stand-up effort.
    • Experience facilitating stakeholder work groups within Medical Centers and health systems. 

     

    About CVP

     

    Here at CVP we value our Veterans and encourage all to apply!

     

    Customer Value Partners (CVP) is an award-winning business and next-gen technology consulting company that helps organizations navigate disruption and prepare for a culture of Continuous Change. We solve critical problems for healthcare, national security, and public sector clients through innovative strategies and solutions which leverage technologies and industry expertise in areas including Technology Modernization, Health, Data Science & Engineering, Business Transformation, and Cybersecurity. CVP delivers unparalleled excellence to clients and employees through our strong culture of integrity, engagement, respect, and a passion for our clients’ missions.

     

    Customer Value Partners, Inc. is a VEVRAA Federal Contractor and an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability. Customer Value Partners seeks to provide employment opportunities for protected veterans and individuals with disabilities.

  • 20 Days Ago

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Manager, Healthcare Consulting
  • Customer Value Partners, Inc
  • Washington, DC FULL_TIME
  • Overview CVP is seeking a Manager in our Consulting Services Division to work with government organizations to execute large-scale enterprise initiatives that directly impact patients and providers of...
  • 1 Month Ago

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Senior Project Manager, Healthcare Consulting
  • Customer Value Partners, Inc
  • Washington, DC FULL_TIME
  • Overview CVP is seeking a a highly skilled and experienced Senior Project Manager in Healthcare Management Consulting with a nursing or similar healthcare delivery background and expertise in project ...
  • 22 Days Ago

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TANF Retention Case Manager
  • JHP, Incorporated
  • Washington, DC FULL_TIME
  • Retention Case Manager: Provides case coaching and direct support to employed TANF Customers to establish a plan of action to maintain employment and prepare customers for proper positioning to obtain...
  • 19 Days Ago

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Food and Beverage Outlets Manager
  • Food and Beverage Outlets Manager
  • Washington, DC FULL_TIME
  • Rosewood Washington DC and CUT Restaurant by Wolfgang PuckFood & Beverage Outlets ManagerCompetitive BenefitsMedical, Dental, Vision BenefitsCompetitive Salary401k Plan and after 1 year up to 3% Match...
  • 2 Days Ago

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Communications Consultant
  • Customer Value Partners, Inc
  • Washington, DC FULL_TIME
  • Overview CVP assists federal civilian agencies with the implementation of large-scale business transformation initiatives. We are looking for a Communications Consultant to support the communications ...
  • 19 Days Ago

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Legal and Professional Client Retention Manager
  • LexisNexis
  • Dayton, OH
  • Telephonic Client Manager Do you enjoy building solid customer relationships resulting in growth? Do you enjoy collabora...
  • 3/29/2024 12:00:00 AM

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Inside Sales Representative
  • Kimble Companies
  • Twinsburg, OH
  • Job Description Job Description This position is responsible for territory management which includes all sales activitie...
  • 3/29/2024 12:00:00 AM

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Inside Sales Representative
  • Kimble Companies
  • Dover, OH
  • Job Description Job Description This position is responsible for territory management which includes all sales activitie...
  • 3/28/2024 12:00:00 AM

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Customer Retention Manager
  • Arona Home Essentials
  • Omaha, NE
  • Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy. We are b...
  • 3/28/2024 12:00:00 AM

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Customer Retention Manager
  • Arona Home Essentials
  • Fort Dodge, IA
  • Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy. We are b...
  • 3/28/2024 12:00:00 AM

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JV Acquisition Specialist
  • Homes 4 Dinero LLC
  • Rockville, MD
  • Job Description Job Description Homes 4 Dinero is looking for highly motivated and self-driven Sales Representatives to ...
  • 3/28/2024 12:00:00 AM

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Automotive Service Manager - Large CDJR Dealership
  • LANDMARK DCJR OF MORROW
  • Morrow, GA
  • Job Description Job Description Position Overview The Service Manager is responsible for running the dealership’s servic...
  • 3/27/2024 12:00:00 AM

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Customer Care and Retention Manager
  • Guardian Security Systems, Inc.
  • Tacoma, WA
  • Guardian Security is currently looking for a Customer Care & Retention Manager to join our team! Guardian Security was f...
  • 3/25/2024 12:00:00 AM

Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area of 68.34 square miles (177.0 km2), of which 61.05 square miles (158.1 km2) is land and 7.29 square miles (18.9 km2) (10.67%) is water. The District is bordered by Montgomery County, Maryland to the northwest; Prince George's County, Maryland to the east; Arlington County, Virginia to the south; and Alexandria, Virginia to the west. The south bank of the Potomac River forms the District's border with Virginia and has two major tributaries: the An...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Manager jobs
$96,998 to $131,747

Customer Retention Manager in Pierre, SD
For any business that provides a product or service to customers, the act of finding, targeting and obtaining new customers is always going to be among its top priorities.
January 30, 2020
Customer Retention Manager in Clearwater, FL
Strong project management, new business development and customer retention skills.
February 24, 2020
Customer Retention Manager in Gastonia, NC
A multi channel retail brand who has a number of stores located across the UK is looking for an Online Customer Retention Manager to join the team on a 6 month contract.
December 13, 2019