Customer Retention Manager jobs in Connecticut

Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Manager, Comm Sol Retention
  • Charter Communications
  • Stamford, CT FULL_TIME
  • TITLE: Manager, Comm Sol Retention
    LOCATION: Stamford, CT


    JOB SUMMARY: Utilize data and analytics to evaluate and assess strategies to retain customer accounts for Spectrum Community Solutions' Retention team. Develop computer programs to gather, classify, and interpret data to identify business issues. Manage and track competitors' presence, available technology capabilities, performance, and other data to identify drivers of churn, develop solutions to improve customer retention, and report on progress. Develop intelligent web-based tools using Python Flask to create comprehensive competitive web portal for Sales Leaders and managers to identify competition, product availability, technologies, and internet speeds. Build machine learning and statistical models from objectives formulation to implementation for various business requirements such as Churn Model and Non Pay model. Design database architecture to construct a cloud native RDBMS database to meet the business' data and reporting needs. Integrate intelligence and data from internal and external sources including Teradata, SQL Server, and MicroStrategy. Ensure data integrity by analyzing and monitoring database systems, optimizing queries, data aggregation, data pipelines, and data models to improve data delivery performances, through tools such as Pentaho and SQL Server Integration Services. Develop complex dashboards through visual tools. Integrate data from various API's into the data pipeline.


    EDUCATION/REQUIREMENTS: Bachelor's degree (or Foreign Equivalent) in Engineering (any), Computer Science, Information Systems, or a related field; 3 years of experience developing machine learning models for business intelligence. 3 years of experience using Python to create and deploy web-based tools. 3 years of experience designing database architecture to aggregate data. 3 years of experience writing complex SQL or PL/SQL queries. 3 years of experience integrating data from API frameworks. 2 years of experience utilizing Pentaho, SSIS, Tableau, Microstrategy, or Alteryx for data analysis. 2 years of experience analyzing Big Data and performing statistical modelling.




    SRT501 2024-29651 2024

    Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


    A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


    Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.

    Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.

     

  • 1 Month Ago

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Cable TV Field Services: Customer Retention / Equipment Collection
  • RCH
  • Hartford, CT PART_TIME,FULL_TIME
  • Job Description:The RCH® service mark represents the services provided by the nation’s largest cable television retention Company. The company is looking for Field Collections Representatives to servi...
  • 3 Days Ago

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Danbury, CT-Garage-Visual Assistant Manager
  • Danbury, CT-Visual Assistant Manager
  • Danbury, CT FULL_TIME
  • Seize the opportunity to join a global fashion retailer with two brands at the heart of its success, Garage and Dynamite, selected as one of Montreal's Top Employers 2020 and as one of Canada’s Top em...
  • Just Posted

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Retention specialist
  • Norton and Associates
  • Hartford, CT FULL_TIME
  • Job Description : Position Overview : As a Remote Customer Retention Specialist, you will play a crucial role in ensuring the long-term satisfaction and loyalty of our customers. Your primary responsi...
  • 1 Month Ago

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Executive Assistant
  • Real Estate Developer/Owner/Manager
  • Fairfield, CT PART_TIME
  • Job Summary: We are seeking a highly organized and detail-oriented Executive Assistant to provide administrative support. The ideal candidate will have strong computer literacy skills, excellent organ...
  • Just Posted

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Unsubscribed - General Manager - US
  • General Manager - US - American Eagle Outfitters Careers
  • United States, CT FULL_TIME
  • BE PART OF SOMETHING REAL ABOUT US: Unsubscribed is a new & very exciting women's lifestyle brand rooted in three core values: socially conscious/ethically produced, honest/authentic and wellness/slow...
  • 12 Days Ago

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Employee Engagement, Development, and Retention Manager
  • Katalyst Group
  • Chicago, IL
  • Integration, Development & Retention Manager Katalyst Group, in partnership with a local professional services organizat...
  • 3/28/2024 12:00:00 AM

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Customer Retention Manager
  • Arona Home Essentials
  • Omaha, NE
  • Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy. We are b...
  • 3/28/2024 12:00:00 AM

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Customer Retention Manager
  • Arona Home Essentials
  • Fort Dodge, IA
  • Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy. We are b...
  • 3/28/2024 12:00:00 AM

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Licenced Customer Service / Retention Manager
  • Breeze Unlimited
  • Phoenix, AZ
  • Licensed Office Administrator with Customer Service Focus (Allstate VIP Team) Location: Phoenix, AZ (In-office position)...
  • 3/27/2024 12:00:00 AM

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Customer Care and Retention Manager
  • Guardian Security Systems, Inc.
  • Tacoma, WA
  • Guardian Security is currently looking for a Customer Care & Retention Manager to join our team! Guardian Security was f...
  • 3/25/2024 12:00:00 AM

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Legal and Professional Client Retention Manager
  • LexisNexis
  • Dayton, OH
  • Telephonic Client Manager Do you enjoy building solid customer relationships resulting in growth? Do you enjoy collabora...
  • 3/24/2024 12:00:00 AM

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Automotive Direct Sales Representative
  • Sherwin-Williams
  • Merrillville, IN
  • The Sales Representative is responsible for developing sales in a specific geographic territory. Duties include prospect...
  • 3/21/2024 12:00:00 AM

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Automotive Direct Sales Representative
  • Sherwin-Williams
  • West Springfield, MA
  • Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever ...
  • 3/19/2024 12:00:00 AM

Connecticut is bordered on the south by Long Island Sound, on the west by New York, on the north by Massachusetts, and on the east by Rhode Island. The state capital and fourth largest city is Hartford, and other major cities and towns (by population) include Bridgeport, New Haven, Stamford, Waterbury, Norwalk, Danbury, New Britain, Greenwich, and Bristol. Connecticut is slightly larger than the country of Montenegro. There are 169 incorporated towns in Connecticut.The highest peak in Connecticut is Bear Mountain in Salisbury in the northwest corner of the state. The highest point is just east...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Manager jobs
$93,913 to $127,557

Customer Retention Manager in Pierre, SD
For any business that provides a product or service to customers, the act of finding, targeting and obtaining new customers is always going to be among its top priorities.
January 30, 2020
Customer Retention Manager in Clearwater, FL
Strong project management, new business development and customer retention skills.
February 24, 2020
Customer Retention Manager in Gastonia, NC
A multi channel retail brand who has a number of stores located across the UK is looking for an Online Customer Retention Manager to join the team on a 6 month contract.
December 13, 2019