Customer Insights Manager jobs in West Virginia

Basic Function:

The Chief Transformation Officer (CTO) is responsible for leading and overseeing organizational changes aimed at improving efficiency, productivity, and competitiveness. The CTO develops and implements strategies to drive digital transformation, culture change, process optimization, and innovation; advancing our commitments to sustainability and diversity. The CTO fosters collaboration throughout the organization to identify opportunities for improvement and to ensure that the organization adapts to evolving market trends, patterns, and emerging technologies.

Organizational Relationships:

Reports to the Chief Executive Officer

Role and Responsibilities:

• Strategic Innovation Leadership
  1. Participates in corporate strategic planning to incorporate comprehensive innovation strategies that align with Quality Insights’ mission, vision, and strategic objectives.
  2. Leads organizational change by focusing on driving value, pursuing innovation, overcoming barriers, and being a catalyst for effective change.
  3. Focuses on systems-thinking to reduce silos and align strengths across lines of business.
• Foster a Culture of Innovation
  1. Cultivates an organizational culture that values diversity in thinking and encourages creativity, experimentation, pushes boundaries, and challenges long-held assumptions and the status quo.
  2. Drives the development and implementation of programs and initiatives that enhance the innovative capabilities of the organization.
• Diversity, Equity and Inclusion
  1. Plans, develops, establishes, and oversees the diversity, equity, and inclusion program within the organization.
  2. Leads initiatives and implements processes to improve diversity efforts and overall organizational culture.
  3. Keeps fully informed on changes to applicable laws and regulations and periodically revises programs and efforts to continue a high level of organizational standards.
• Project and Portfolio Management
  1. Oversees the innovation pipeline, managing a balanced portfolio of projects that encompass both incremental and transformative innovations.
  2. Directs and coordinates multiple investment projects and oversees investment project teams, activities and resources, assuring that projects are executed efficiently and effectively.
  3. Proactively identifies, evaluates, and mitigates risks and issues, while overseeing and continually improving change resolution processes and strategies.
  4. Assures the company is successful in taking innovations to market and initiatives are aligned with strategic objectives, priorities, needs, and business goals.

• Business Development, Stakeholder Engagement and Collaboration
  1. Oversees and drives focus to new markets and business opportunities that increase our competitive position in the healthcare industry.
  2. Builds and maintains strong relationships with key partners, stakeholders, and clients to foster collaboration, co-create innovative solutions, and drive business growth. 
  3. Serves as a spokesperson for Quality Insights, establishing the organization as a leader in healthcare quality improvement.
• Marketing and Communication:
  1. Oversees the development of marketing and communication strategies, products, and/or services.

Supervisory Responsibilities:

Direct supervisory responsibility for the Director of Strategic Relationships and Director of Communications.

Skills / Professional Competencies Required:

• Extensive experience in leadership roles within healthcare or related industries, with a strong track record in driving innovation and organizational growth.
• Exceptional strategic thinking and analytical abilities to develop and implement successful innovation strategies.
• Expertise in turning complex ideas into actionable strategies, with the capacity to anticipate and respond to evolving trends in healthcare informatics and the broader landscape.
• Strong project management skills, adept at steering complex, cross-functional initiatives from inception to completion.
• Excellent communication and interpersonal abilities, adept at engaging and influencing a diverse range of stakeholders.
• Demonstrated commitment to fostering an inclusive culture, with a deep understanding of diversity and inclusion principles and their significance in healthcare and business.
• Entrepreneurial approach with a keen eye for identifying new business opportunities and the courage to pursue them.
• Confidence to make tough decisions when required.
• Ability to act as a catalyst for effective organizational change.
• Strong relationships with leaders and organizations in the healthcare quality improvement field, enhancing collaboration and strategic partnerships.
• Firm grasp of trends in the external environment (e.g., new technologies, business models, and market shifts) that could impact the business and a willingness to adjust strategies accordingly.

Minimum Education/Training Required:

A graduate degree in healthcare administration, strategy, leadership, technology, business, or management.

Minimum Experience Required:

Minimum of 10 years of progressive leadership experience in healthcare or a related field, with a significant focus on innovation and strategic development.

Substitution(s):

N/A

Licensure/Certification Requirements:

None

Security Level:

Low