Customer Insights Manager jobs in Somerville, MA

Customer Insights Manager manages customer/consumer insight development, market research projects, and data analysis. Synthesizes the results of the projects into a deep understanding of customers and the market, and uses that knowledge to support product development, category management, and marketing initiatives. Being a Customer Insights Manager utilizes various methods including focus groups, surveys, competitor and industry research, to produce useful customer insight data and make recommendations to stakeholders. Requires a bachelor's degree. Additionally, Customer Insights Manager typically reports to a director. The Customer Insights Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Insights Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Senior Manager Customer Insights
  • Panera Bread
  • Newton, MA FULL_TIME
  • This Senior Manager, Customer Insights will be the customer insights lead for innovation at Panera. The person will work across key internal teams to help identify and size opportunities, as well as develop and optimize products for the company. Strong communication and collaboration skills will help ensure success in this role.

    Location: Candidates in Boston or St. Louis preferred. Open to fully remote for the right candidate.

    Duties & Responsibilities:

    The primary responsibilities of this job include, but are not limited to:

    • Lead design, fieldwork, analysis and reporting for research projects to answer key business questions. This will include particular focus on
      • Design: Work with business partners across the Panera organization to identify business issues and opportunities, translate these into research objectives, and recommend appropriate research solutions to act against them
      • Results: think and interrogate the data/results in order to provide a cohesive, strong, impactful story that answers the business partners key questions that are tangible and action oriented
    • Develop strong working relationships with key stakeholders across the business, effectively to be considered part of their team and a go to expert
    • Provide an informed and objective perspective as a subject matter expert to business critical requests for consumer insights, effectively becoming the objective “voice of the consumer”
    • Monitor market, consumer, competitive trends to identify opportunities and risks for the business
    • Manage relationship with our core trusted vendors, and occasionally help identify potential new vendors as needed for new projects

    Qualifications (Education & Experience):

    Prior Experience

    • Five to seven years of prior job-related experience required
    • Experience with both qualitative and quantitative methodologies, including
      • Product development and innovation such as concept screening, sensory or product testing and TURF
      • Segmentation, market structure and other strategic consumer analyses eg. drivers for growth
      • Trend identification and monitoring
    • Market research project management, including data analysis, interpretation, survey design and implementation, and report writing

    Knowledge, Skills and Abilities

    • Ability to present complicated analytical material in a concise and compelling manner
    • Ability to work independently
    • Skill in data analysis, including statistical and competitive evaluation and synthesis
    • Working knowledge of syndicated store and/or panel data (such as from IRI, Crest or Nielsen)
    • Knowledge of appropriate statistical techniques and ability to explain results easily to end users
    • Strong organizational and time management skills
    • Strong writing and presentation skills

    Education

    • BA/BS in business, market research, statistics, economics or other related field
    • MBA preferred
    • Food service industry experience a plus

    Working Conditions

    • Required travel – up to 20%

    Additional Description :
  • Just Posted

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Accounting Manager
  • Driven Insights
  • Boston, MA FULL_TIME
  • Fully Remote, Permanent Work from Home OpportunityJob Summary: Looking to build upon your track record as a rising accountant in a rapidly growing segment of the financial services industry? You will ...
  • 1 Month Ago

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Finance Manager - Insights & Analytics
  • Aptiv
  • Boston, MA FULL_TIME
  • Finance Manager (Insights / Analytics)Location: Boston, MAAre you ready to be at the forefront of innovation in the mobility revolution? Aptiv, a global technology leader, is on the lookout for an ent...
  • Just Posted

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Finance Manager - Insights & Analytics
  • USA Aptiv International Services Company, LLC
  • Boston, MA FULL_TIME
  • Finance Manager (Insights / Analytics) Location: Boston, MA Are you ready to be at the forefront of innovation in the mobility revolution? Aptiv, a global technology leader, is on the lookout for an e...
  • 1 Month Ago

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Senior Product Manager - Segmentation & Insights
  • Publicis Groupe
  • Boston, MA FULL_TIME
  • Job DescriptionWe’re looking for an experienced Product Manager for the role of Senior product Manager, Segmentation and Insights. Reporting to a Senior Director of Product Management, this role will ...
  • 14 Days Ago

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Sr. Manager, Competitive Market Insights
  • Sobi
  • Waltham, MA FULL_TIME
  • Company DescriptionStatistics show that women and underrepresented groups tend to apply to jobs only if they meet 100% of the qualifications. Sobi encourages you to change that statistic and apply. Ra...
  • 1 Month Ago

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0 Customer Insights Manager jobs found in Somerville, MA area

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Partner Marketing Manager
  • Epsilon
  • Boston, MA
  • Job Description As a Partner Marketing Manager at Epsilon, you will play a pivotal role in supporting the growth and suc...
  • 3/28/2024 12:00:00 AM

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Senior Analytics Manager
  • Formlabs
  • Somerville, MA
  • Senior Analytics Manager Department: Global Sales Location: Somerville, MA To reinvent an industry, you have to build th...
  • 3/28/2024 12:00:00 AM

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Director of Growth Marketing
  • ForceBrands
  • Boston, MA
  • ***This is NOT a job with ForceBrands!*** Director of Growth Reports to: Chief Growth Officer My client is seeking a dat...
  • 3/28/2024 12:00:00 AM

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Senior Marketing Strategy Analyst
  • Bitsight
  • Boston, MA
  • Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themsel...
  • 3/28/2024 12:00:00 AM

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Customer Communications Marketing Manager (Email/SMS)
  • WECO
  • Boston, MA
  • Welcome to WECO! We’re the local dinner delivery service making ready-to-eat meals that are ready in 10 and actually del...
  • 3/28/2024 12:00:00 AM

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Digital Product Manager
  • Plymouth Rock Assurance
  • Boston, MA
  • Overview: Digital Product Manager We are in search of a dynamic Digital Product Manager to join our expanding Digital St...
  • 3/27/2024 12:00:00 AM

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Sr. Content Strategist-Remote
  • Perficient
  • Somerville, MA
  • Job Description Perficient is excited to offer a career opportunity for a Senior Content Strategist, working remotely fr...
  • 3/25/2024 12:00:00 AM

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Remote Travel & Marketing Coordinator
  • Travel Travel Yes
  • Boston, MA
  • Title: Remote Travel & Marketing Coordinator - Combine Your Love for Travel and Marketing into a Rewarding Career About ...
  • 3/25/2024 12:00:00 AM

According to the United States Census Bureau, Somerville has a total area of 4.2 square miles (11 km2), of which 4.1 square miles (11 km2) is land and 0.1 square miles (0.26 km2) (2.61%) is water. Somerville is bordered by the cities of Cambridge, Medford, Everett, Arlington and the Boston neighborhood of Charlestown. It is located on the west bank of the Mystic River. Millennia ago, glaciation left a series of drumlins running west to east across the landscape of what would become Somerville. These ridges would later become known as the "Seven Hills" of Somerville (like many other cities clai...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Insights Manager jobs
$144,475 to $191,191
Somerville, Massachusetts area prices
were up 2.5% from a year ago

Customer Insights Manager in Boston, MA
After all, you are giving them what they want, when they want it and how they want it – it’s a triple win! In the end, you save a whole bunch of time, money and effort and your customers feel like they’re being valued, and consequently, keep coming back for more.
December 02, 2019
Customer Insights Manager in Montgomery, AL
You will have a deep understanding of customers, how they behave, how they shop and buy luxury goods.
February 04, 2020
Customer Insights Manager in Milwaukee, WI
Our team’s mission is to constantly challenge the status quo and innovate the end-to-end customer experience.
January 15, 2020