Customer Insights Manager jobs in Rhode Island

Customer Insights Manager manages customer/consumer insight development, market research projects, and data analysis. Synthesizes the results of the projects into a deep understanding of customers and the market, and uses that knowledge to support product development, category management, and marketing initiatives. Being a Customer Insights Manager utilizes various methods including focus groups, surveys, competitor and industry research, to produce useful customer insight data and make recommendations to stakeholders. Requires a bachelor's degree. Additionally, Customer Insights Manager typically reports to a director. The Customer Insights Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Insights Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Manager Mobile Data and Insights Engagement
  • Cox Communications
  • Warwick, RI FULL_TIME
  • Manager, Mobile Data and Insights Engagement

    As a part of the Cox Mobile line of business, the Manager, Mobile Data and Insights Engagement is a critical consulting role for the Cox Mobile Data and Insights Team. Cox Mobile Data and Insights is responsible for end-to-end portfolio level reporting across the Cox Mobile line of business with a vision to provide a best-in-class capability to enable decision-making and problem solving based on the performance measures of strategic goals. On a tactical level, the Team builds and maintains the ongoing reporting suite of metrics, KPIs and results for the Cox Mobile line of business.

    What You'll Do

    The Manager, Mobile Data and Insights Engagement will be the primary engaging manager to Cox Mobile internal stakeholders who are responsible for growing and optimizing the business. The Manager is responsible to identify and articulate stakeholder business problems and then facilitate the analytics or reporting solution needed to make informed decisions.

    Critical to success, is the ability to develop project roadmaps utilizing agile methodologies, construct measures, investigate potential data strategies, consult with stakeholders to define (and refine) business requirements. The Manager will need to deeply understand the business challenges of each stakeholder and translate even the most ambiguous needs into clear deliverables that provide value back to the organization.

    Acting as the voice of the stakeholder, the Manager will work with the solutions and implementation teams to deliver a final reporting or analytical product that surpasses stakeholder expectations and, most of all, drives insights that bring value back to Cox Mobile.

    The role will demand significant collaboration and partnering internally and across the business including Product, PMO, Decision Support Systems (DSS), Marketing, Sales, Finance, Customer Care, Logistics, Fraud, and others.
    • Identify and prioritize reporting, data, and performance management needs for Cox Mobile.
    • Facilitating complex meetings, presentations, and workshops
    • Collaborating across the organization to develop points of view, thought leadership, and capabilities
    • Driving the approach and delivery of the work, including assessments, roadmap development, business process design, use case / business requirement development, and complex implementation efforts
    • Evaluate and determine the most suitable approach based on the scope and requirements of each opportunity
    • Monitor and manage the progress of projects, ensuring timely delivery and adherence to project plans
    • Collect feedback and document lessons learned from completed p for continuous improvement


    What's In It For You

    At Cox, we reward your hard work with meaningful benefits.

    First, we offer a highly competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars!

    We value people more than technology. That means you'll work within a culture and with a team that values your leadership, your experience, your contributions, and you - yes, you - as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.

    We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You'll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more.

    Who You Are

    Minimum


    • Bachelor's degree in a related discipline (Business Administration, Data Science, Computer Science, Business Technology, etc.) and 6 years of experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years of experience, a Ph.D. and 1 year of experience or 10 years of experience in a related field.
    • Proficient in Microsoft Office Suite (PowerPoint and Excel) and agile delivery management tools (e.g. Jira)
    • Exceptional communication skills (verbal/written) with the ability to articulate complex ideas to all levels of an organization
    • Strong analytical and critical thinking skills including the knowledge of data modeling and how to turn raw data into meaningful information
    • Ability to motivate cross-functional teams to deliver successful projects.
    • Proficient in Power BI, Tableau, etc. as an analyst



    Preferred


    • Experience in mobile telecommunications business intelligence
    • Microsoft Power BI experience including intermediate or better proficiency in capacities, workspaces, dashboards, reports, workbooks, semantic models, DAX queries, dataflows, Power Query, and governance



    USD 97,100.00 - 161,800.00 per year

    Compensation:

    Compensation includes a base salary of $97,100.00 - $161,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

    Benefits:

    The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

    About Cox Communications

    Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

    About Cox

    Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

    Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

    Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

    Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
  • Just Posted

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Sr. Manager Finance, Business Performance & Insights
  • SF Demo - FMR LLC
  • Smithfield, RI FULL_TIME
  • Job Description:The RoleThe Finance Senior Manager, Business Performance and Insights within the Brokerage Finance team will deliver the data, strategic insights and analysis to advise business strate...
  • 10 Days Ago

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Sr. Manager Finance, Business Performance & Insights
  • Fidelity Brokerage Services LLC
  • , RI FULL_TIME
  • Job Description: The Role The Finance Senior Manager, Business Performance and Insights within the Brokerage Finance team will deliver the data, strategic insights and analysis to advise business stra...
  • 10 Days Ago

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Outbound Customer Care Advocate
  • Customer Service Providers
  • Warwick, RI FULL_TIME
  • In this role the candidate will initiate a callout to potential accountholders that are eligible for a Total Control Account (TCA). TCA's are financial accounts, that are similar to checking/saving ac...
  • 2 Days Ago

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Insights Consultant
  • Factory Mutual Insurance Company
  • Johnston, RI FULL_TIME
  • Overview FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property ins...
  • 21 Days Ago

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Innovation Consultant-Insights, Culture and Education
  • Factory Mutual Insurance Company
  • Providence, RI FULL_TIME
  • Overview FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property ins...
  • 1 Month Ago

Rhode Island (/ˌroʊd -/ (listen)), officially the State of Rhode Island and Providence Plantations, is a state in the New England region of the United States. It is the smallest state in area, the seventh least populous, the second most densely populated, and it has the longest official name of any state. Rhode Island is bordered by Connecticut to the west, Massachusetts to the north and east, and the Atlantic Ocean to the south via Rhode Island Sound and Block Island Sound. It also shares a small maritime border with New York. Providence is the state capital and most populous city in Rhode Is...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Insights Manager jobs
$134,384 to $177,836

Customer Insights Manager in Biloxi, MS
Graduate jobs are available in the area of market research and this is an ideal starting point for the Customer Insight Manager.
January 25, 2020
Customer Insights Manager in Knoxville, TN
If you're passionate about putting the customer at the heart of decision making, then this is the role for you! This role will see you leading a talented insights team focused on turning customer data into insights that shape marketing, product, and overall customer experience.
November 28, 2019
Customer Insights Manager in Allentown, PA
These predictions can then reveal which customers are likely to spend the most over the weekend, and which are likely to make minimal purchases.
December 29, 2019