Customer Insights Manager jobs in Methuen, MA

Customer Insights Manager manages customer/consumer insight development, market research projects, and data analysis. Synthesizes the results of the projects into a deep understanding of customers and the market, and uses that knowledge to support product development, category management, and marketing initiatives. Being a Customer Insights Manager utilizes various methods including focus groups, surveys, competitor and industry research, to produce useful customer insight data and make recommendations to stakeholders. Requires a bachelor's degree. Additionally, Customer Insights Manager typically reports to a director. The Customer Insights Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Insights Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Clinical Insights Manager, Ultrasound Women's Health
  • Boston Imaging
  • Danvers, MA FULL_TIME
  • Clinical Insights Manager


    Location: Considering all locations with access to major airports.


    WHO WE ARE:

    Boston Imaging is the US headquarters for sales, marketing, service and distribution of all Samsung digital radiography and ultrasound systems. Our advanced medical technologies are used worldwide in leading healthcare institutions, helping providers enhance patient care, improve patient satisfaction, and increase workflow efficiency. Samsung is committed to being a leader in the field of healthcare imaging.

    Samsung is a growing presence in the radiology field and is committed to delivering fast, easy and accurate imaging solutions to healthcare providers. The full range of Samsung imaging solutions includes Ultrasound, Digital Radiography, and mobile Computed Tomography (mCT). Samsung aims to become a global leader in the medical imaging space and is investing heavily in developing innovative, advanced imaging technologies that will improve the quality of people's lives.

     

    Samsung keeps a constant eye on the always-evolving, ever-changing imaging industry. By continually enhancing current product lines and seeking to develop new technologies, Samsung is at the forefront of the imaging frontier.


    ROLE DESCRIPTION:

    Responsible for coordinating and conducting internal and external evaluations that provide clinical and technical feedback to enhance development and improvement of products and services. Support KOL and Luminary activities as needed.  Software Validation, Image Optimization and collection of demo and marketing images are also part of this role.  This position requires up to 50% travel. 

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    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned
    • Maintain a deep understanding of the Ultrasound industry and the challenges faced by Sonographers and clinicians, for the USA sales and support teams.
    • Apply clinical and technical expertise to observe workflow and system functionality in a clinical setting. Working directly with the United States current customer base, through a parallel collaboration with Clinical Marketing Managers, Product Manager and Luminary Development manager.
    • Provide input on future upgrades and enhancements as a direct result of customer and competitive feedback via VOC process with HQ.
    • Contribute to clinical aspects of product design to meet evolving customer needs.
    • Collaborate with Product Managers and Engineering to help facilitate the best and most attainable solutions for an optimal product release.
    • Ensure IRB compliance in evaluating pre-market technologies internally and during external evaluations.
    • Provide product guidance to marketing, education, sales, and clinical application teams.
    • Identify opportunities, develop and implement plans that demonstrate the added clinical value of Samsung Healthcare technologies.
    • Continually monitor North American market to determine clinical market trends and key requirements for product development to maintain a leadership position in defined modality.
    • Interface with Engineering, Regulatory, Sales, Operations, Applications, and Service teams to understand and document key areas for improvement in clinical functionality.
    • Solicit input from customers, field sales, applications and service personnel regarding product improvements for assigned product lines and develop plans to capitalize on them.
    • Support KOL/Luminary accounts as needed for evaluation and other collaboration activities.
    • Ensure articulation of the organization’s desired vision and brand. Assure consistent communication to all constituencies, both internal and external.
    • Attend/complete all required training.
    • Follow all company policies regarding travel, expenses, meetings, and meals.


    EDUCATION & EXPERIENCE
    • BA or equivalent.  RDMS required.
    • A minimum of 8 years healthcare product marketing work experience within assign product category, including involvement in applications development, market research, design and implementation with a strategic focus on market share growth.
    • Demonstrated ability to discern quality in ultrasound images, techniques and workflow based on USA market.
    • Knowledge and understanding of policies and competitive dynamics in healthcare industry.
    • Ability to communicate and work effectively with a diverse group of stakeholders including Samsung HQ.
    • Ability to communicate with engineers, technical support personnel, doctors, clinicians and health care professionals on issues relating to product performance, and the health care industry generally.
    • Strong presentation skills and the ability to perform clinical and product training to all levels of customers.
    • Willing to travel overnight.
    • Valid driving license and satisfactory driving record is mandatory, and background and drug testing (pre- and post-employment) is required.
    • Must be a result oriented, team player, people person.
    • Must be self-driven to optimize performance without the need for extensive supervision.
    • Must possess excellent verbal and written communication skills and work effectively in a demanding, fast paced environment.
    • Must have and exhibit excellent presentation skills in small and large groups situations.
    • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.


    COMPUTER & ANALYTICAL SKILLS
    • Must be excellent with technology, able to present using a laptop and able demonstrate proficiency with Excel, Word, PowerPoint, Outlook, Internet Explorer, and Google Chrome


    PHYSICAL REQUIREMENTS
    • Regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds
    • Must be able to sit and/or drive for long periods of time when travelling
    • Must be able to stand for long periods of time (6-8 hours) for multiple days
    • Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus


    COMPETENCIES
    • High attention to detail
    • Understanding of terminology and ability to share and communicate effectively within the group
    • Ability to organize and prioritize tasks resulting in consistent productivity
    • Ability to function within and support a team environment and build strong working relationships
    • Dependable and punctual
    • Ability to meet accuracy and productivity goals
    • Good problem-solving skills, ability to evaluate situation and prioritize factors in decision making
    • Self-motivated, utilize available resources for self-improvement and development
    • Flexible: able to follow directives and accomplish tasks outside of normal duties


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    About Boston Imaging

     

    Located North of Boston in Danvers, MA, NeuroLogica Corporation, who does business in the Ultrasound and Digital Radiography space as Boston Imaging, is a subsidiary of Samsung Electronics who develops, manufactures and markets innovative medical imaging equipment for healthcare facilities and private practices worldwide.  As a fast-moving, entrepreneurial company, Boston Imaging is a rapidly growing presence in the medical imaging field and is committed to delivering fast, easy and accurate imaging solutions to healthcare providers.  We welcome you to learn more at: https://www.bostonimaging.com/ .

    We offer a comprehensive benefit package which includes;


    - 6 Different Blue Cross/Blue Shield Medical Plans to meet your needs

    - Dental coverage through Delta Dental

    - Vision coverage by VSP

    - Company paid Short-term and Long-term Disability coverage

    - $1 for $1 401k match up to 5% managed by Fidelity

    - Other benefit options such as company paid employee life insurance, a wellness program, tuition reimbursement and many more! 


    Please contact NeuroLogica if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment."  Contact careers@neurologica for any questions or requests. 


    Boston Imaging welcomes diversity and is an AA/EEO Employer – Minorities/Women/Veterans/Disabled and other protected categories are always encouraged to apply. The company’s AAP can be made available for inspections upon requests.

  • 1 Month Ago

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Store Manager
  • Garage clothing-Store manager-Mall of Rockingham,...
  • Salem, NH FULL_TIME
  • Seize the opportunity to join a global fashion retailer with two brands at the heart of its success, Garage and Dynamite, selected as one of Montreal's Top Employers 2020 and as one of Canada’s Top em...
  • 23 Days Ago

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Assistant Store Manager
  • Garage Clothing-Assistant Manager-Rockingham Mall,...
  • Salem, NH FULL_TIME
  • Seize the opportunity to join a global fashion retailer with two brands at the heart of its success, Garage and Dynamite, selected as one of Montreal's Top Employers 2020 and as one of Canada’s Top em...
  • 18 Days Ago

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Assistant Store Manager-Garage Clothing-The Rockingham Mall-Salem NH
  • Garage Clothing-Assistant Manager-Rockingham Mall,...
  • Salem, NH FULL_TIME
  • Seize the opportunity to join a global fashion retailer with two brands at the heart of its success, Garage and Dynamite, selected as one of Montreal's Top Employers 2020 and as one of Canada’s Top em...
  • 7 Days Ago

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Air Compressor Service Technician - up to $33hr, Compressor Technique-Lawrence,
  • Atlas Copco Compressors LLC -North America Customer Center
  • Lawrence, MA FULL_TIME
  • Air Compressor Service Technician - up to $33hr, Compressor Technique-Lawrence, MA Functional area: Service Country: United States City: Lawrence Company name: Atlas Copco Compressors LLC Date of post...
  • 24 Days Ago

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Manager Financial Services - Customer
  • BDO Belgium
  • Zaventem, MA FULL_TIME
  • This job in a nutshell We live in a fast changing world, full of challenges and opportunities. In order to succeed as a business, it's crucial to react swiftly to these changes. Join the BDO family, a...
  • 25 Days Ago

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0 Customer Insights Manager jobs found in Methuen, MA area

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Senior Manager, Product Management
  • OpenText Corporation
  • Burlington, MA
  • OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the ...
  • 3/29/2024 12:00:00 AM

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Sr. Product Manager
  • EFI
  • Londonderry, NH
  • All of us at EFI are relentlessly focused on the growth and success of the print business. That's why print providers wo...
  • 3/28/2024 12:00:00 AM

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Marketing Communications Specialist
  • Boston Semi Equipment
  • Billerica, MA
  • About us: Boston Semi Equipment (BSE) is a worldwide test automation products and service company. Our automation produc...
  • 3/27/2024 12:00:00 AM

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Product Manager - Vacuum Robots
  • Brooks Automation
  • Chelmsford, MA
  • At Brooks, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture enc...
  • 3/27/2024 12:00:00 AM

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Product Marketing Manager, OneSpace Firm Premier
  • Rightworks
  • Hudson, NH
  • Rightworks offers the only intelligent cloud purpose-built for accounting firms and professionals. Backed by award-winni...
  • 3/26/2024 12:00:00 AM

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Manager of Digital Marketing Services
  • SAPinsider
  • Chelmsford, MA
  • Manager of Digital Marketing Services SAPinsider | Remote The Opportunity The Manager is a client delivery leader and di...
  • 3/25/2024 12:00:00 AM

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Senior Director, Product Marketing
  • Rightworks
  • Hudson, NH
  • Rightworks offers the only intelligent cloud purpose-built for accounting firms and professionals. Backed by award-winni...
  • 3/25/2024 12:00:00 AM

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Digital Marketing Specialist
  • 1-Stop Design Shop, Inc.
  • Bedford, MA
  • Job Description Job Description Job Summary We are seeking a Digital Marketing Specialist to join our team! The ideal ca...
  • 3/25/2024 12:00:00 AM

Methuen /mɛˈθuːɛn/ is a statutory city and an Atlantic resort town in Essex County, Massachusetts, United States. The population was 47,255 at the 2010 census. Methuen lies along the northwestern edge of Essex County, just east of Middlesex County and just south of Rockingham County, New Hampshire. The irregularly-shaped town is bordered by Haverhill to the northeast, North Andover to the east, Lawrence and Andover to the south, Dracut (Middlesex County) to the west, Pelham, New Hampshire (Hillsborough County) to the northwest, and Salem, New Hampshire (Rockingham County) to the north. Meth...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Insights Manager jobs
$136,948 to $181,230
Methuen, Massachusetts area prices
were up 1.6% from a year ago

Customer Insights Manager in Boston, MA
After all, you are giving them what they want, when they want it and how they want it – it’s a triple win! In the end, you save a whole bunch of time, money and effort and your customers feel like they’re being valued, and consequently, keep coming back for more.
December 02, 2019
Customer Insights Manager in Montgomery, AL
You will have a deep understanding of customers, how they behave, how they shop and buy luxury goods.
February 04, 2020
Customer Insights Manager in Milwaukee, WI
Our team’s mission is to constantly challenge the status quo and innovate the end-to-end customer experience.
January 15, 2020