Customer Insights Manager jobs in Lynn, MA
Customer Insights Manager manages customer/consumer insight development, market research projects, and data analysis. Synthesizes the results of the projects into a deep understanding of customers and the market, and uses that knowledge to support product development, category management, and marketing initiatives. Being a Customer Insights Manager utilizes various methods including focus groups, surveys, competitor and industry research, to produce useful customer insight data and make recommendations to stakeholders. Requires a bachelor's degree. Additionally, Customer Insights Manager typically reports to a director. The Customer Insights Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Insights Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Insights Manager jobs
Director, Customer & Market Insights
- Rhythm Pharmaceuticals
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Boston, MA
FULL_TIME
-
Company Overview
Rhythm is a global, commercial-stage biopharmaceutical company committed to transforming the care of people living with rare melanocortin-4 receptor (MC4R) pathway diseases. Working at Rhythm means that you are part of a team that’s passionate about transforming the lives of people living with hyperphagia (pathological, insatiable hunger) and severe obesity caused by rare MC4R pathway diseases. We recognize the courage it takes for patients and their caregivers to begin their journey of advocacy to find the answers they need. Their courage inspires us to challenge convention, ask bold questions and seek answers for them. Every day, we strive for excellence through our willingness to adapt, learn, and our tenacity to overcome barriers, together.
Opportunity Overview
Reporting to the Head of Business Insights and Analytics, the Director of Customer & Market Insights is responsible for all market insights efforts by providing unbiased, objective, in-depth insights to inform business decisions to ensure the successful launch and growth of current and future products.
The successful candidate will drive product strategy by providing a holistic, objective, and analytical viewpoint of the market and opportunities through ongoing situational assessment and understanding of market dynamics, customer needs, and competitor activities. The incumbent will collaborate through proactive thought partnership across Medical, Marketing, Sales, Managed-Access, and Patient Engagement and lead the market planning process.
Responsibilities and Duties- Proactively identify and diagnose business questions, initiate and conduct market research, and deliver findings and recommendations to colleagues and leadership.
- Design and execute in-depth market research (data vendor identification, analysis design, summary, presentation of results) to support brand planning and forecasting.
- Work in collaboration with other Competitive Intelligence colleagues to understand current competitive dynamics through monitoring of competitor landscape via various channels and events.
- Maintain industry awareness regarding market trends, competition, and product acceptance affecting the business and advise on adjustment in strategies and tactics.
- Deliver market, customer, and product insights that are actionable for the team and support the achievement of company objectives and resource optimization.
- Provides reliable and accurate analyses based on data provided to internal stakeholders to support decision making on key strategies (identification of gaps & needs).
- Supporting execution of marketing strategy by ensuring that all research and activities are aligned with and executed in accordance with the larger corporate and brand strategic plans.
- Oversee the organization and repository of all market research and competitive intelligence project insights.
- Inform the brand planning process based on a deep understanding of the market, the stages of the patient journey, and stakeholder influences throughout the journey.
- Ensure all marketing research activities are conducted in accordance with financial and ethical compliance guidelines.
- Ensure all Compliance, Privacy, and Legal processes are adhered to and considered when purchasing, ingesting, and using data
Qualifications- Bachelor’s degree, advanced degree preferred
- 10 years of relevant experience in pharmaceutical industry with majority of experience in orphan drug/rare disease markets
- Experience and progressive responsibilities in sales/marketing data analysis, statistical analysis, and forecasting
- US and International experience with demonstrated ability to effectively work across cultures highly preferred
- Strong analytical skills with attention to details
- Ability to synthesize and effectively communicate actionable insights via oral and written presentations to internal partners and senior leadership, including those with non-technical backgrounds
- Expertise with different types of pharmaceutical datasets
- Demonstrated success in managing numerous projects simultaneously
- Thorough understanding of specialty pharmacy and orphan drug payor coverage challenges
- Ability to travel as needed for Business meetings, Congresses & Market Research
More about Rhythm
Rhythm is a global, commercial-stage biopharmaceutical company aimed at developing and commercializing therapies for the treatment of rare genetic diseases of hyperphagia and severe obesity due to rare melanocortin-4 receptor (MC4R) pathway diseases. This is a key biological pathway that regulates weight and hunger. A central element of Rhythm’s mission is to improve the understanding of these diseases and develop management strategies for patients who have no treatment options available to them. Rhythm was founded in 2008 and is based in Boston, MA. The company’s clinical development program is currently focused on several rare MC4R pathway diseases. For healthcare professionals, visit www.RareObesity.com for more information. For those who may be affected or would like to learn more, visit www.LEADforRareObesity.com for more information.
- 11 Days Ago
Manager, Digital Insights & Activation
- SPARTAN RACE INC
-
Boston, MA
OTHER
- Job Details Job Location: MA - Boston, MA Position Type: Full Time Education Level: 4 Year Degree Salary Range: $70,000.00 - $90,000.00 Salary/year Travel Percentage: Negligible Job Shift: Day Job Cat...
- 17 Days Ago
Market Research and Insights Manager
- cambridgesavings
-
Waltham, MA
FULL_TIME
- POSITION: MARKET RESEARCH AND INSIGHTS MANAGERSummary:At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees, and community's financial well-being. We are comm...
- 19 Days Ago
Senior Manager - Consumer Insights
- TJX Companies
-
Framingham, MA
FULL_TIME
- Discovery is at the core of everything we do - whether it’s a great value, incredible style, or building long-lasting partnerships with people around the world. That’s what makes TJX different. You ca...
- 10 Days Ago
Finance Manager - Insights & Analytics
- Aptiv
-
Boston, MA
FULL_TIME
- Finance Manager (Insights / Analytics)Location: Boston, MAAre you ready to be at the forefront of innovation in the mobility revolution? Aptiv, a global technology leader, is on the lookout for an ent...
- 27 Days Ago
Senior Product Manager - Segmentation & Insights
- Publicis Groupe
-
Boston, MA
FULL_TIME
- Job DescriptionWe’re looking for an experienced Product Manager for the role of Senior product Manager, Segmentation and Insights. Reporting to a Senior Director of Product Management, this role will ...
- 1 Month Ago
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0 Customer Insights Manager jobs found in Lynn, MA area
Vice President Marketing
- FarmboxRx
-
Boston, MA
- Job Title: VP of Marketing Department: Marketing Reports To: COO FLSA Status: Exempt Prepared By: Human Resources Prepar...
- 4/25/2024 12:00:00 AM
Digital Product Manager
- Plymouth Rock Assurance
-
Boston, MA
- Digital Product Manager We are in search of a dynamic Digital Product Manager to join our expanding Digital Strategy Tea...
- 4/25/2024 12:00:00 AM
Manager, BioPharma Marketing - CDx
- Hiring Now!
-
Boston, MA
- About the Job The Manager of Biopharma Marketing, CDx, is a key member of the Biopharma Marketing team and supports mark...
- 4/25/2024 12:00:00 AM
Marketing Program Delivery Consultant, MMSD
- Mass Mutual
-
Boston, MA
- / / Marketing Program Delivery Consultant, MMSD **Marketing Program Delivery Consultant, MMSD** Boston, MA Marketing **R...
- 4/25/2024 12:00:00 AM
Marketing Manager
- UG2
-
Boston, MA
- UG2 is seeking an experienced Marketing Manager to support all aspects of our marketing and communications efforts and p...
- 4/24/2024 12:00:00 AM
VP of Product Management, Platform (Remote)
- Careerbuilder
-
Boston, MA
- ezCater is the most trusted provider of corporate food solutions and is purpose-built for business. ezCater's corporate ...
- 4/24/2024 12:00:00 AM
Sr. Director, Ecommerce
- New Balance
-
Boston, MA
- Who We Are: Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in co...
- 4/24/2024 12:00:00 AM
Digital Marketing Manager (Social + Acquisition)
- Planet Interactive
-
Boston, MA
- Location: Boston, MA (Hybrid) Salary: $95K-110K Planet Interactive's non-profit organization is looking for a Digital Ma...
- 4/24/2024 12:00:00 AM
About Lynn, Massachusetts
Lynn is the 9th largest municipality in Massachusetts and the largest city in Essex County. Situated on the Atlantic Ocean, 3.7 miles (6.0 km) north of the Boston city line at Suffolk Downs, Lynn is part of Greater Boston's urban inner core. Settled by Europeans in 1629, Lynn is the 5th oldest colonial settlement in the Commonwealth. An early industrial center, Lynn was long colloquially referred to as the "City of Sin", owing to its historical reputation for crime and vice. Today, however, the city is known for its contemporary public art, international population, historic architecture, dow...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Insights Manager jobs
$144,275 to $190,928
Lynn, Massachusetts area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does a Customer Insights Manager do?
Customer Insights Manager in Boston, MA
After all, you are giving them what they want, when they want it and how they want it – it’s a triple win! In the end, you save a whole bunch of time, money and effort and your customers feel like they’re being valued, and consequently, keep coming back for more.
December 02, 2019
Customer Insights Manager in Montgomery, AL
You will have a deep understanding of customers, how they behave, how they shop and buy luxury goods.
February 04, 2020
Customer Insights Manager in Milwaukee, WI
Our team’s mission is to constantly challenge the status quo and innovate the end-to-end customer experience.
January 15, 2020