Customer Insights Manager manages customer/consumer insight development, market research projects, and data analysis. Synthesizes the results of the projects into a deep understanding of customers and the market, and uses that knowledge to support product development, category management, and marketing initiatives. Being a Customer Insights Manager utilizes various methods including focus groups, surveys, competitor and industry research, to produce useful customer insight data and make recommendations to stakeholders. Requires a bachelor's degree. Additionally, Customer Insights Manager typically reports to a director. The Customer Insights Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Insights Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Description
Job Description
Customer Experience Champion - Bensenville, IL
$60,000-$69,000
This role includes a full benefits package, including medical, dental, life and vision coverage, 401K matching, PTO, and a hybrid work environment. *
We help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands we specialize in security around the doorway and beyond.
Our team is seeking a Customer Experience Champion to manage the order entry process and continue to keep our customers protected.
The Customer Experience Champion is a crucial part of the team, responsible for processing time-sensitive orders and customer requests to meet customer and company commitments.
This position will also work closely with various internal departments including sales, operations, marketing, IT, and finance to deliver a positive customer experience.
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Requirements :