Customer Insights Manager jobs in Illinois

Customer Insights Manager manages customer/consumer insight development, market research projects, and data analysis. Synthesizes the results of the projects into a deep understanding of customers and the market, and uses that knowledge to support product development, category management, and marketing initiatives. Being a Customer Insights Manager utilizes various methods including focus groups, surveys, competitor and industry research, to produce useful customer insight data and make recommendations to stakeholders. Requires a bachelor's degree. Additionally, Customer Insights Manager typically reports to a director. The Customer Insights Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Insights Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Experience Champion
  • Customer Service Manager
  • Bensenville, IL FULL_TIME
  • Job Description

    Job Description

    Customer Experience Champion - Bensenville, IL

    $60,000-$69,000

    This role includes a full benefits package, including medical, dental, life and vision coverage, 401K matching, PTO, and a hybrid work environment. *

    We help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands we specialize in security around the doorway and beyond.

    Our team is seeking a Customer Experience Champion to manage the order entry process and continue to keep our customers protected.

    The Customer Experience Champion is a crucial part of the team, responsible for processing time-sensitive orders and customer requests to meet customer and company commitments.

    This position will also work closely with various internal departments including sales, operations, marketing, IT, and finance to deliver a positive customer experience.

    Responsibilities :

    • Manage service / support interactions with customers by shaping the customer expectations, delivering on those expectations, and deepening customer loyalty via incoming / outgoing calls, emails, and requests
    • Proficient in knowledge of product and features for assigned brands / product category
    • Identify and complete order entry functions within assigned quality and production guidelines
    • Understand the basic profile of the customers, and their most common needs and expectations
    • Tailor the support approach to fit customers and / or situations within established guidelines
    • Complete troubleshooting and subsequent documentation on return and warranty claims and escalate as necessary
    • Gather and document service request information through the effective use of CRM tools
    • Utilize and manage all appropriate ERP business systems for assigned product bands
    • Process time sensitive orders and requests : receive, edit, and enter incoming customer purchase orders in an accurate and timely manner
    • Review, verify and make corrections as necessary to ensure accurate information and order specifications
    • Contact customers to resolve unclear order issues
    • Manage orders in the business system through the entire order cycle
    • Gather data for measurement, analysis and reporting

    Requirements :

    • 1 year of experience in corporate customer service
    • 1 year of experience managing the order entry process
    • Proficiency in Microsoft Office Suite
    • ERP system preferred
    • 2 days ago
  • 28 Days Ago

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Customer Service Specialist (Hybrid)
  • Customer Service Manager
  • Des Plaines, IL FULL_TIME
  • Job Description Job Description Customer Service Specialist (Hybrid) Des Plaines, IL $50,000 - $60,000 / Annually Bonus Profit Sharing 401k Top Tier Health Benefits Flexible Hybrid Work Model We are h...
  • 28 Days Ago

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Customer Planning & Insights Manager
  • Del Monte Foods
  • Rochelle, IL FULL_TIME
  • Company and Position Information:Del Monte Foods, Inc. (DMFI) is a multi-national food company headquartered in Walnut Creek, CA, with a powerful portfolio of brands, including iconic Del Monte, Conta...
  • Just Posted

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Accounting Manager
  • Driven Insights
  • Chicago, IL FULL_TIME
  • Fully Remote, Permanent Work from Home OpportunityJob Summary: Looking to build upon your track record as a rising accountant in a rapidly growing segment of the financial services industry? You will ...
  • 1 Month Ago

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Product Manager
  • Riverside Insights
  • Chicago, IL FULL_TIME
  • As Product Manager at ImPACT, your role is to lead the creation and execution of our product development roadmap that aligns with ImPACT’s growth goals. Working cross-functionally to garner customer a...
  • 1 Month Ago

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Sr Associate Manager Customer Growth Insights
  • U001 Mondelez Global LLC
  • Illinois, IL FULL_TIME
  • Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It With Pride. You will support our growth and the delivery of excellen...
  • 2 Months Ago

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Category & Customer Insights Manager
  • The Judge Group
  • Beaverton, OR
  • General SummaryThe Category & Customer Insights Manager is responsible for creating reports and other analytical tools t...
  • 3/28/2024 12:00:00 AM

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Sr. Category & Shopper Insights Manager
  • Church & Dwight, Co., Inc.
  • Titusville, NJ
  • This website Location: USA, Ewing, NJ Team: Sales Position: Full time Type: Regular Posted: Posted 3 Days Ago Job refere...
  • 3/28/2024 12:00:00 AM

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Shopper Insights Lead
  • Kimberly-Clark Corporation
  • Chicago, IL
  • Shopper Insights Lead Job Description You're not the person who will settle for just any role. Neither are we. Because w...
  • 3/28/2024 12:00:00 AM

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Product Marketing Manager
  • Yooz
  • Coppell, TX
  • If you’re intrigued by innovation, love the art of delivering excellence to customers, and are inspired by a work hard /...
  • 3/28/2024 12:00:00 AM

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Azure Datawarehouse Architect
  • SRI Tech Solutions Inc.
  • Tampa, FL
  • Quality Assurance manager/ Data Quality Engineer Remote Opportunity Full Time Technical Deep experience in integrating a...
  • 3/28/2024 12:00:00 AM

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Shopper Insights Manager
  • Reckitt Benckiser Group
  • ** Shopper Insights Manager** **Job Advert** **Shopper Insights Manager** **Parsippany, NJ** **Competitive Salary & exce...
  • 3/27/2024 12:00:00 AM

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Senior Business Insights Analyst - JLB
  • Advantage Solutions
  • Minneapolis, MN
  • Summary: Senior Business Insights Analyst The Team: jlb Insights delivers an elevated partnership for both our internal ...
  • 3/26/2024 12:00:00 AM

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Category & Customer Insights Manager
  • Reser's Fine Foods
  • Beaverton, OR
  • Title: Category & Customer Insights Manager Location: Beaverton, OR - onsite General Summary The Category & Customer Ins...
  • 3/25/2024 12:00:00 AM

Illinois (/ˌɪlɪˈnɔɪ/ (listen) IL-ih-NOY) is a state in the Midwestern and Great Lakes region of the United States. It has the fifth largest gross domestic product (GDP), the sixth largest population, and the 25th largest land area of all U.S. states. Illinois is often noted as a microcosm of the entire United States. With Chicago in northeastern Illinois, small industrial cities and immense agricultural productivity in the north and center of the state, and natural resources such as coal, timber, and petroleum in the south, Illinois has a diverse economic base, and is a major transportation hu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Insights Manager jobs
$131,755 to $174,358

Customer Insights Manager in Biloxi, MS
Graduate jobs are available in the area of market research and this is an ideal starting point for the Customer Insight Manager.
January 25, 2020
Customer Insights Manager in Knoxville, TN
If you're passionate about putting the customer at the heart of decision making, then this is the role for you! This role will see you leading a talented insights team focused on turning customer data into insights that shape marketing, product, and overall customer experience.
November 28, 2019
Customer Insights Manager in Allentown, PA
These predictions can then reveal which customers are likely to spend the most over the weekend, and which are likely to make minimal purchases.
December 29, 2019