Customer Insights Manager jobs in Hyannis, MA

Ihr Aufgabenbereich

• Lead and manage a team of four customer service representatives, providing guidance and support to ensure excellent customer service delivery.
• Hire, train and mentor Customer Service associates.
• Monitor and evaluate team performance, identifying areas for improvement and implementing necessary training and development programs.
• Handle escalated customer inquiries and complaints, ensuring prompt and satisfactory resolution.
• Collaborate closely with production planning & warehouse to improve overall customer experience and satisfaction.
• This on-site position is both a supervisory and hands-on role, thus you will also enter and confirm sales orders, handle in-coming calls and emails from your allocated customers & markets, and act as a role model for your team. In this role, you will also be responsible for the maintenance of customer master data, credit management data, sales-related material master data, and set-up of prices and conditions in SAP.

So überzeugen Sie uns

• Experience in a customer service leadership role preferred.
• Excellent communication and interpersonal skills, with the ability to effectively motivate and inspire a team.
• Strong problem-solving and decision-making abilities.
• Service-oriented personality
• Must have strong Microsoft Office skills.
• Ability to use excel to extract data and provide appropriate analytics.
• SAP knowledge and experience highly preferred.

Wir bieten Ihnen

• TEUFELBERGER Fiber Rope Corp. is an ISO 9001:2015 certified manufacturer of high-quality specialty cordage who has been leading the industry in the production of ropes made from synthetic fibers, suited for use in innovative applications throughout the world. Today, the company’s product portfolio includes steel wire ropes for ropeways, cranes, and forestry work, synthetic fiber ropes for yachting, fall protection, tree care, and industrial applications, as well as strapping to secure cargo in transport. Be
• We offer a competitive salary package and a supportive work environment in a family-owned company, where your skills and expertise will be valued. If you are passionate about delivering exceptional customer service and have the leadership skills to drive a team towards success, we would love to hear from you.
• Respect, appreciation, and performance-orientation are the pillars supporting the cooperation within the organization. We offer our staff above-average space for personal development, educational programs and training courses to help them fully tap their individual potentials. To us, team spirit means the joint responsibility for the future.
• Our company is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, sex, gender identity, age, disability, veteran’s status, marital status, citizenship status or sexual orientation.
• Come experience the TEUFELBERGER Fiber Rope Spirit together with us! A challenging and exciting job awaits!
• Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Paid time off Tuition reimbursement Vision insurance Schedule: 8 hour shift (Monday to Friday)

Have we aroused your interest? Then click on "APPLY ONLINE NOW" and fill out the online application form. After you have sent your application, you will receive a confirmation by e-mail. If you have any questions, please contact Maureen Griffin at 1 508 7304 570. We are looking forward to your application!