Customer Insights Manager jobs in Colorado
Customer Insights Manager manages customer/consumer insight development, market research projects, and data analysis. Synthesizes the results of the projects into a deep understanding of customers and the market, and uses that knowledge to support product development, category management, and marketing initiatives. Being a Customer Insights Manager utilizes various methods including focus groups, surveys, competitor and industry research, to produce useful customer insight data and make recommendations to stakeholders. Requires a bachelor's degree. Additionally, Customer Insights Manager typically reports to a director. The Customer Insights Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Insights Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Insights Manager jobs
Customer Experience Insights Lead
- DISH
-
Englewood, CO
FULL_TIME
-
Company Summary:DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Department Summary:Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.Job Duties and Responsibilities:DISH is seeking a highly experienced and skilled Customer Experience Insights lead to join our Wireless Customer Experience team. In this role you will be responsible for overseeing the continued development and implementation of our Customer Experience program, which aims to capture and analyze customer feedback from customer care interactions, surveys, and social media to drive product and service improvements.
You will work collaboratively and cross-functionally to proactively address customer pain points and drive an accelerated focus on E2E CX journey improvements. You will leverage data and customer insights to transform the customer experience while focusing on customer-centric metrics and driving actionable insights that will result in improved and measurable customer outcomes and will help us achieve our mission to make it simple to connect and do business. This role offers an opportunity to lead, exhibit strong execution and make an impact on delivering exceptional customer experience.
In this role you will be responsible for leading and managing innovative CX advocacy programs that better the overall experience of our customers. You will work closely with other CX leaders, Product and Care teams to determine the needs of our customers, be an advocate and voice of the customer to identify opportunities to enhance E2E customer experience. You will assist in defining the scale and impact of customer issues, streamline communication to cross-functional teams, and monitor progress. This will include influencing business and operations stakeholders to drive customer experience improvements and determining ROI to aid in prioritization and tracking outcomes of customer experience improvements.This role reports to Customer Experience Operations (CXO), headquartered in Englewood, CO.
Key Responsibilities:
- Oversee a comprehensive Customer Experience program and ensure continued alignment with the overall business strategy. Partnering with cross functional stakeholders and decision makers to ensure our surveys continue to align with the strategy of the business and in the industry ensuring we are engaging customers for feedback at appropriate moments in the customer lifecycle. Stay up-to-date with industry trends and best practices in Customer Experience programs, and apply this knowledge to continuously improve our program.
- Communication and Storytelling: Organizing and presenting information to bring the customer to life in both formal and informal presentations to large and small groups, to both technical and non-technical audiences. Providing weekly, monthly, and quarterly insight reports to stakeholders and leadership. Tracking key performance indicators (KPIs) to measure the success of the VoC program.
- Identify and prioritize key themes and trends in customer feedback, and work with the product and service teams to implement improvements. Uncovering customer experience impediments through deep dive analyses and journey mapping to bring the customer’s experience to life and working with cross functional teams to prioritize improvements. Develop and maintain dashboards and reports to identify themes and trends and track progress and impact of VoC initiatives.
- Business Acumen: Understanding how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting your business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace. Spends time researching industry trends, competitive intelligence, and customer data.
Education and Experience:
- Bachelor’s Degree or above
- At least 5 years of experience in a program management role, with a focus on customer experience and analytics
- Minimum 2 years of Wireless/Telecommunications
Skills and Qualifications- Excellent verbal, written, visual, and storytelling communication and interpersonal skills, with the ability to work effectively with both technical and nontechnical stakeholders
- Strong analytical and problem-solving skills, with experience in data analysis and interpretation
- Experience with data visualization tools and techniques
- Experience influencing and driving strategic, cross-functional initiatives within large organizations
- Experience in process improvement
- Experience using Qualtrics Engage and/or Qualtrics XM Discover tools is preferred but not required
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.Salary Range: USD $83950.00 - $119900.00 / Year
This will be posted for a minimum of 3 days or until the position is filled. - 2 Days Ago
Consumer & Brands Insights Manager
- Blend360
-
Greeley, CO
FULL_TIME
- Company DescriptionBLEND360 is an acclaimed, forward-thinking Data, Digital Marketing, & AI Solutions Company, dedicated to fueling remarkable outcomes for our Fortune 500 clients. Our trajectory is o...
- 18 Days Ago
Manager, Product Insights
- HelloFresh
-
Boulder, CO
FULL_TIME
- At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread...
- Just Posted
Manager, Global Consumer Insights
- Ball Corporation
-
Westminster, CO
FULL_TIME
- Further your career at Ball, a world leader in manufacturing sustainable aluminum packaging solutions. Achieve extraordinary things when you join our team, and make a difference in your professional d...
- 9 Days Ago
Partnership Insights Manager
- Kroenke Sports Enterprises
-
Denver, CO
OTHER
- Job Title: Partnership Insights ManagerDepartment: Partnership Marketing & Media SalesBusiness Unit: KSELocation: Denver, COReports To: Director, Partnership Strategy Employment Type: Full Time – Sala...
- 13 Days Ago
CONSUMER & BRAND INSIGHTS MANAGER
- JBS USA
-
Colorado, CO
FULL_TIME
- Description Position at Pilgrim's Purpose and Scope/General Summary: The goal of this role is to become an integral and trusted advisor providing insights to our Innovation, Brand, and Category teams,...
- 1 Month Ago
Customer Insights Manager jobs at Popular Companies
Manager, Segment Strategy – Products Strategy
- Universal Orlando
-
Orlando, FL
- Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
- 4/25/2024 12:00:00 AM
Senior Sales & Marketing Analyst -Food Products
- 77 Consultants
-
Pleasant Prairie, WI
- Job Description Job Description The Senior Sales and Marketing Analyst is responsible for providing timely, accurate, an...
- 4/24/2024 12:00:00 AM
Shopper Insights Manager
- Ferrara
-
Chicago, IL
- Job Location: Chicago Want to make an impact? As Shopper Insights Manager, you will be the voice of the shopper and dive...
- 4/23/2024 12:00:00 AM
Category Shopper Insights , Target
- Kenvue
-
Minneapolis, MN
- Kenvue is recruiting for a Category Shopper Insights Manager, Target based in Minneapolis, Minnesota, supporting Target....
- 4/23/2024 12:00:00 AM
Customer Insights Manager
- Aptitude Medical Systems
-
Santa Barbara, CA
- Job Description Job title: Customer Insights Manager Job statement: This role reports to the COO. This role will assist ...
- 4/22/2024 12:00:00 AM
Customer Insights Manager
- Aptitude Medical Systems
-
Santa Barbara, CA
- Job Description Job title: Customer Insights Manager Job statement: This role reports to the COO. This role will assist ...
- 4/21/2024 12:00:00 AM
Shopper Insights Manager
- Reckitt Benckiser Group
-
- ** Shopper Insights Manager** **Job Advert** **Shopper Insights Manager** **Parsippany, NJ** **Competitive Salary & exce...
- 4/21/2024 12:00:00 AM
Category + Shopper Insights Manager
- Method Home
-
San Francisco, CA
- ** Category + Shopper Insights Manager** **Job Category****:** Manager **Requisition Number****:** CATEG01526 Showing 1 ...
- 4/21/2024 12:00:00 AM
About Colorado
Colorado (/ˌkɒləˈrædoʊ, -ˈrɑːdoʊ/ (listen), other variants) is a state of the Western United States encompassing most of the southern Rocky Mountains as well as the northeastern portion of the Colorado Plateau and the western edge of the Great Plains. It is the 8th most extensive and 21st most populous U.S. state. The estimated population of Colorado was 5,695,564 on July 1, 2018, an increase of 13.25% since the 2010 United States Census.
The state was named for the Colorado River, which early Spanish explorers named the Río Colorado for the ruddy silt the river carried from the mountains. The...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Insights Manager jobs
$131,276 to $173,725
Most Popular Cities in Colorado for Customer Insights Manager Jobs
What does a Customer Insights Manager do?
Customer Insights Manager in Biloxi, MS
Graduate jobs are available in the area of market research and this is an ideal starting point for the Customer Insight Manager.
January 25, 2020
Customer Insights Manager in Knoxville, TN
If you're passionate about putting the customer at the heart of decision making, then this is the role for you! This role will see you leading a talented insights team focused on turning customer data into insights that shape marketing, product, and overall customer experience.
November 28, 2019
Customer Insights Manager in Allentown, PA
These predictions can then reveal which customers are likely to spend the most over the weekend, and which are likely to make minimal purchases.
December 29, 2019