Customer Insights Manager manages customer/consumer insight development, market research projects, and data analysis. Synthesizes the results of the projects into a deep understanding of customers and the market, and uses that knowledge to support product development, category management, and marketing initiatives. Being a Customer Insights Manager utilizes various methods including focus groups, surveys, competitor and industry research, to produce useful customer insight data and make recommendations to stakeholders. Requires a bachelor's degree. Additionally, Customer Insights Manager typically reports to a director. The Customer Insights Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Insights Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Duties - Respond to customer inquiries. Contact and communicate with customers both on the phone and through email. Some face to face customer interaction will happen as well. Provide price quotations. Coordinate efforts with production and warehouse team. Track order progress. Organize shipping activities. Send out invoices.
Job Type: Full-time
Pay: $15.00 per hour
Expected hours: 40 per week
Experience level:
Shift:
Weekly day range:
Work Location: In person
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