Customer Insights Manager jobs in Arizona

Customer Insights Manager manages customer/consumer insight development, market research projects, and data analysis. Synthesizes the results of the projects into a deep understanding of customers and the market, and uses that knowledge to support product development, category management, and marketing initiatives. Being a Customer Insights Manager utilizes various methods including focus groups, surveys, competitor and industry research, to produce useful customer insight data and make recommendations to stakeholders. Requires a bachelor's degree. Additionally, Customer Insights Manager typically reports to a director. The Customer Insights Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Insights Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Senior Manager, Customer Insights and Analytics
  • Releady
  • Phoenix, AZ FULL_TIME
  • OVERVIEW
    We are looking for a Senior Manager, Customer Insights and Analytics, to champion customer experience analytics for one of our partners. In this critical role, you'll apply your expertise in survey analysis and data interpretation to drive strategic improvements and influence positive customer outcomes. With a focus on a forward-thinking approach, you'll shape initiatives that refine their services and reinforce their commitment to operational excellence. This is a full-time permanent salaried role. The team is hybrid and goes into the office 3-4 days / week. Must be eligible to work in the United States. 
     
    RESPONSIBILITIES
    • Oversee Channel Analytics across various platforms including Digital, Marketing, Claims, and Customer Experience.
    • Manage analytics for internal and external surveys, like Net Promoter Score and other satisfaction metrics.
    • Drive continuous improvement by mining data for actionable opportunities and evaluating their financial impact.
    • Specialize in survey essentials: negotiation, design, testing, sampling, and benchmarking.
    • Analyze both structured and unstructured survey data to provide strategic insights.
    • Help implement feedback through measurable initiatives to enhance customer experience, reduce costs, and foster loyalty.
    • Contribute to improving ratings and other key performance indicators.
     
    QUALIFICATIONS
    • Bachelor’s degree in Mathematics, Market Research, Economics, Business Analysis, Statistics, Engineering, or related field.
    • 5 years of experience with NPS, CSAT, and other customer experience metrics.
    • Leadership experience required
    • Proficiency in statistics, regression, and text mining; machine learning and natural language processing skills are a plus.
     
    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other non-merit factor. We are committed to creating a diverse and inclusive environment for all employees.
  • 18 Days Ago

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Entry Level Customer Support Agent
  • Amplify Insights
  • Scottsdale, AZ FULL_TIME
  • Entry Level Customer Support Agent We are looking for a few candidates to come in and start fresh with us and grow longterm. We cover training from day one. The right individual will love the thrill o...
  • 12 Days Ago

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Accounting Manager
  • Driven Insights
  • Tucson, AZ FULL_TIME
  • Fully Remote, Permanent Work from Home OpportunityJob Summary: Looking to build upon your track record as a rising accountant in a rapidly growing segment of the financial services industry? You will ...
  • 2 Months Ago

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Market Intelligence and Insights Manager
  • Ascend Learning Career Opportunities
  • Gilbert, AZ FULL_TIME
  • We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-...
  • 14 Days Ago

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Household Manager
  • Hiring Manager
  • Phoenix, AZ FULL_TIME
  • We are seeking a dedicated and organized individual to join our household as a Household Manager. The ideal candidate will take charge of various tasks related to the care of our little one, manage ho...
  • 15 Days Ago

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Customer Service Representative
  • Smart Customer Solutions LLC
  • Mesa, AZ FULL_TIME
  • Description Job descriptionInbound Customer Service Representative at SMART Customer SolutionsIf you like GREAT pay and working with enthusiastic team members in a FUN environment, you’ll enjoy your c...
  • 27 Days Ago

Arizona (/ˌærɪˈzoʊnə/ (listen); Navajo: Hoozdo Hahoodzo Navajo pronunciation: [xòːztò xɑ̀xòːtsò]; O'odham: Alĭ ṣonak Uto-Aztecan pronunciation: [ˡaɺi ˡʂonak]) is a state in the southwestern region of the United States. It is also part of the Western and the Mountain states. It is the sixth largest and the 14th most populous of the 50 states. Its capital and largest city is Phoenix. Arizona shares the Four Corners region with Utah, Colorado, and New Mexico; its other neighboring states are Nevada and California to the west and the Mexican states of Sonora and Baja California to the south and so...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Insights Manager jobs
$125,356 to $165,891

Customer Insights Manager in Biloxi, MS
Graduate jobs are available in the area of market research and this is an ideal starting point for the Customer Insight Manager.
January 25, 2020
Customer Insights Manager in Knoxville, TN
If you're passionate about putting the customer at the heart of decision making, then this is the role for you! This role will see you leading a talented insights team focused on turning customer data into insights that shape marketing, product, and overall customer experience.
November 28, 2019
Customer Insights Manager in Allentown, PA
These predictions can then reveal which customers are likely to spend the most over the weekend, and which are likely to make minimal purchases.
December 29, 2019