Customer Insights Analyst jobs in Tennessee

Job Summary:

• Primary responsibility is functional testing (75%) associated with our Pensions Application; however, there will be situations where this role needs to create automated tests (25%) that align with existing frameworks (i.e., Performance, 508 Compliance, Security, Unit Testing)
• Support Quality Control activities under the guidance provided by management.
• Assists in designing, modifying, and creating QA processes that will be used to implement the business transformation solutions. This is done through research, fact-finding, and understanding applicable QA best practices, processes, methodologies, systems, and industry requirements.
• Requires expert knowledge of Quality Assurance and Testing methodologies and tools.
• Generate documentation, compile reports, and report on findings to Management.

Duties and Responsibilities:

• Implement the test methodology according to the test policy and standard.
• Define test criteria for different test scenarios.
• Develop test plans and test cases and prepare test data.
• Conduct testing and report to the Manager, Quality Assurance.
• Tests the integrity of scripts; analyzes, monitors, and documents results.
• Implement test policy and execute security tests for different online projects and generate related reports using the Security Testing Tool
• Develop and execute automated testing scripts.
• Complete administration and track issues/defects using QA Tools.
• Prepare test reports as per specification and demand from users.
• Familiarity with testing framework implementation and performance testing.

Knowledge and Experience:

• 3-5 years of QA experience.
• Exposure to software development life cycle.
• University degree or equivalent.
• Quality Assurance Certification/Designation is nice to have.
• Working knowledge of web technology using PL/SQL is nice to have.

Skills and Abilities:

• Experience in Testing and QA Tools (Selenium, Silk4J, Java, Python, HCL AppScan, AxeTools, or JMeter)
• Grasp of scripting and programming languages.
• Able to prioritize work, meet deadlines and perform well under pressure.
• High integrity and commitment to quality.
• Adaptive to changing situations.
• Deals with ambiguity efficiently and makes sound decisions.
• Takes initiative and seeks responsibility.
• Demonstrates personal accountability/commitment to clients, projects, tasks, and responsibilities.
• Excellent written and verbal communication skills.
• Highly motivated
• Team player
• Enthusiastic and has a high level of creative energy.

Avenu Summary:

Avenu provides local governments with ways to achieve more predictable revenue that supports growth, fuels modernization and ensures compliance with mandated but underfunded programs. Avenu’s revenue enhancement and administrative solutions find and recover license, permit and other taxes that cities and counties struggle to collect. The insights and improved fiscal posture enables governments to deliver expected services and sustain a high quality of life for residents.

Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.