Customer Insights Analyst analyzes customer and consumer data and research to identify trends, key indicators, patterns, and insights. Assists in developing and conducting focus groups, surveys, competitor intelligence studies, and industry research to support product development, category/brand management and marketing or sales initiatives. Being a Customer Insights Analyst uses market research and statistical methodologies and tools to perform analysis. Performs data collection, input, and aggregation processes to develop and maintain research databases. Additionally, Customer Insights Analyst requires a bachelor's degree. Typically reports to a supervisor. The Customer Insights Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Insights Analyst typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Job Title: Analyst, Customer Insights
General Purpose of the Job
The IT Customer Insights Analyst will be responsible for supporting the IT Voice of the Customer program focused on improving the operation side of the IT customer/consumer brand as part of the Service Operations and CSI phases of the ITIL Service Lifecycle. The person in this position will analyze data, assess the strategic opportunities and risks, present recommendations to relevant stakeholders and drive consensus and implement solutions. Additionally, they will spend time with the customer to make sure feedback from the customer is matched with the data analysis process and effectively prioritized.
This position will work directly with Incident, Problem, Change, and other ITIL processes along with the IT Voice of the Customer program. The IT Customer Insights Analyst will assist in documentation and processing of feedback that is part of Service Strategy phase (portfolio management, demand management, etc.) is passed to the IT Business Relationship Management team.
Essential Duties and Responsibilities
Education and Experience
Specialized Experience, Education, Training, or Qualifications
Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
Why wait? Explore a career with DaVita today.
Go to http://careers.davita.com to learn more or apply
What We’ll Provide:
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
Salary/ Wage Range
Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits