Customer Insights Analyst jobs in New Bedford, MA

Customer Insights Analyst analyzes customer and consumer data and research to identify trends, key indicators, patterns, and insights. Assists in developing and conducting focus groups, surveys, competitor intelligence studies, and industry research to support product development, category/brand management and marketing or sales initiatives. Being a Customer Insights Analyst uses market research and statistical methodologies and tools to perform analysis. Performs data collection, input, and aggregation processes to develop and maintain research databases. Additionally, Customer Insights Analyst requires a bachelor's degree. Typically reports to a supervisor. The Customer Insights Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Insights Analyst typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

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Compliance Analyst
  • BankNewport
  • Middletown, RI OTHER
  • Overview

    BankNewport celebrates being a community bank since 1819. Yes, that’s 200 years, and still growing. Offering new and exciting career opportunities, BankNewport is committed to providing our employees the resource and guidance to develop careers that are challenging and rewarding.

     

    So if you’re looking for a great professional opportunity, know that BankNewport will empower and invest in you.

     

    The Compliance Analyst is a member of the Compliance Department and is responsible for assisting with the effective planning, coordination, implementation and monitoring of the Compliance Management Policy and Program across the Bank and its affiliates.  The Compliance Analyst’s main responsibility includes assisting the VP Director of Compliance in the execution of the Bank’s compliance management system. The Compliance Analyst is also a key resource to all Bank management and personnel for regulatory and compliance matters, and as such must be able to effectively interact with all levels of management and provide well-researched and sound decisions and advice as it relates to Bank policies and applicable laws and regulations.  The Compliance Analyst reports directly to the VP Director of Compliance and assists in carrying out the collective responsibilities of the Compliance Department.

    Responsibilities

    • Compliance Program Development - Ability to lead and work independently to identify areas of concerns and effectively problem solve by developing alternative solutions. Assist in development and implementation of new tools or processes to improve the way the Compliance Management Program is structured, managed and implemented.  Identify potential risks or inefficiencies and develop recommendations for improvement.  Actively seek the development of new or improved procedures or ideas, which will enhance overall compliance and efficiency of the Bank. Establishes good working relationships with all areas of the Bank to assist and lead them in their compliance program development.
    • Responsible for the ongoing maintenance of a reliable, effective and risk based regulatory Deposit and Lending Quality Control Program (retail banking, residential lending, consumer lending, commercial lending, small business lending).
    • Conducts compliance monitoring activities and documents findings to ensure the business unit is adhering to set practices, procedures, policies, & guidelines, including all applicable regulatory compliance requirements (i.e. Reg. CC, Reg. E, Reg. DD, Fair Lending/UDAAP, ECOA/Reg. B, CRA, SCRA, FCRA, FDCPA, TILA/Reg. Z and Flood, HMDA). Partners with business management to assess their compliance processes and activities. Makes recommendations to management for areas of improvement and enhancement.  
    • Recommends improvements to policies, procedures, and technology tools as needed to ensure effective risk management and compliance with regulatory requirements Responsible to identify policies and procedures that require changes due to changes in laws and regulations or changes in Bank compliance-related practices.  This includes but is not limited to the Commercial Lending, Residential Lending, Consumer Lending, Fair Lending, Flood, Electronic Banking, Overdraft, and Marketing Policies.
    • Assists in the compilation and analysis of the Banks CRA and HMDA data to monitor the Bank’s CRA and Fair Lending performance. 
    • Responsible to provide regulatory guidance and support to business units as a subject matter expert.  Meets with business unit management periodically to review the business’ compliance management activities, being available to answer questions and offer guidance and direction
    • Assists in conducting compliance reviews and approvals relating marketing and advertising materials, business forms, customer disclosures and changes on the Bank’s website.  Ensures that compliance documentation is completed and maintained within the Bank’s system of record (Kadince).
    • Assists in the completion of various compliance risks assessments conducted across the Bank, including a bank-wide Compliance risk assessment, a fair lending risk assessment, and a UDAAP risk assessment.  Activities may include coordinating or conducting risk assessments or sections thereof, reviewing risk assessment documentation and conclusions, tracking and monitoring risk assessment activities, and developing, implementing and tracking action items relating to completed risk assessments.
    • Regulatory Communication and Implementation Tracking – Coordinates and manages the regulatory communications and implementation tracking process. Helps to identify, track, document and analyze changes in applicable laws and regulations and identify business areas impacted by such changes
    • Responsible for the development, maintenance and implementation of a core compliance training program bank-wide. Includes management of the online training system and coordination of employee registration, status reporting, and training module development and implementation.
    • Responsible for the monitoring and reporting of customer complaints including but not limited to ensuring proper resolutions have been documented as well as escalation of complaints as applicable.
    • Keeps abreast of compliance activities through attendance at professional association meetings, seminars, and workshops, as appropriate. Stays abreast of all applicable laws and regulations, such as CRA, HMDA; Fair lending, Regulation Z – Truth in Lending, RESPA, FCRA, ECOA/Reg. B, FDCPA, SCRA, Flood regulations, Regulation DD, Regulation CC, Regulation E, etc.
    • Represent the Bank through participation in various community and industry related activities. Actively promote interest in the Bank whenever and wherever possible.
    • Perform related and unrelated duties as may be required.

     

    SUPERVISORY SCOPE:

    None

     

    INDEPENDENT ACTION:

    Performs work independently within scope of established guidelines and practices.  Consults with manager where clarification or exception to Bank policy may be required.  Is able to take initiative and manage projects and program elements.

     

    QUALIFICATIONS:

    • Minimum of 3 to 5 years of experience in Compliance with focus on consumer compliance and lending regulations including Fair Lending
    • Bachelor’s Degree required, advanced Degree preferred or equivalent experience
    • Strong leadership skills, relationship building, verbal and written communication, problem solving and analytical skills
    • Demonstrates understanding of lending practices/procedures, lending laws and regulatory requirements (over the lending life cycle), including, Residential, Consumer, Commercial and Business Banking.
    • Ability to coordinate and work with multiple groups simultaneously
    • Excellent personal communications skills
    • Proficient in Microsoft Office (Word, Excel, Power Point, Access, Visio) and Adobe Professional

     

    Qualifications

    This position will interact directly with line, credit, and operations units within the Bank to ensure that each respective area is adhering to pre-set practices, procedures, policies, and guidelines. The Compliance Analyst also assists others in the Department, as needed.

     

    BANKNEWPORT CORE VALUES:

    • We celebrate individuality
    • We empower employees to be creative problem solvers
    • We invest and take the time to really get to know our customers
    • We commit to serving the financial needs of Rhode Islander’s

     

    Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    BankNewport is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity or expression, pregnancy, childbirth or related medical conditions, military service, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

  • 20 Days Ago

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Financial Analyst
  • Robert Half
  • Piscataway, NJ OTHER
  • Robert Half is seeking a dedicated Financial Business Analyst to join a growing company.. You will oversee financial modeling on multiple financial products and measure, analyze, and forecast performa...
  • 21 Days Ago

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Marketing Analyst
  • Robert Half
  • Saddle Brook, NJ OTHER
  • Robert Half is looking for a Marketing Analyst that can transform our clients' strategic visions into actionable realities. We are seeking a talented and motivated Marketing Analyst with a passion for...
  • 21 Days Ago

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Management Analyst
  • KMS Solutions, LLC
  • Middletown, RI FULL_TIME
  • GENERAL DUTIES OR EXPERIENCE: Management Analysts at KMS are responsible for defining the nature and extent of problems by analyzing relevant data including annual revenues, employment, and expenditur...
  • Just Posted

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Accounting Analyst
  • Robert Half
  • Piscataway, NJ PER_DIEM
  • Robert Half is currently working with a client looking to fill an Accounting Analyst position. The Accounting Analyst will help evaluate this organization's income and spending by working closely with...
  • Just Posted

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Data Analyst
  • Robert Half
  • East Brunswick, NJ OTHER
  • Robert Half is currently working with a client in the Fashion industry near Middlesex County NJ in a search for a Data Analyst. The Data Analyst will be responsible for the preparation of financial re...
  • 4 Days Ago

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0 Customer Insights Analyst jobs found in New Bedford, MA area

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Customer Support Specialist - Work From Home>
  • DataCamp
  • North Attleboro, MA
  • [Customer Service / Remote] Anywhere in U.S. / Up to $70K per year / Flexible hours / Hardware budget - As a Customer Su...
  • 3/29/2024 12:00:00 AM

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Senior Marketing Specialist
  • KLR
  • Providence, RI
  • If you’re looking for an opportunity to be a leader at an award-winning firm, regularly recognized as a “Best Place to W...
  • 3/28/2024 12:00:00 AM

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Sr Marketing Specialist (Direct Hire) - 100% Onsite Required
  • Communications Collaborative
  • Providence, RI
  • Our accounting and business consulting firm client recognized as a "Best Places to Work" is hiring a Senior Marketing Sp...
  • 3/28/2024 12:00:00 AM

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Marketing Campaign Specialist
  • PrincePerelson and Associates
  • Attleboro, MA
  • Marketing Campaign Specialist Attleboro, MA $60-65K/year The nation's leading home services provider of pest control is ...
  • 3/28/2024 12:00:00 AM

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Work From Home Part Time Remote Computer Data Entry Job
  • Expert Analytical Solutions
  • New Bedford, MA
  • Job Description Work From Home Part Time Remote Computer Data Entry Job Work from Home Online Computer Work - Administra...
  • 3/28/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Brandwatch
  • North Attleboro, MA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Customer Support Specialist you'll: Provide outs...
  • 3/27/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Brandwatch
  • Taunton, MA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Customer Support Specialist you'll: Provide outs...
  • 3/27/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • DataCamp
  • Taunton, MA
  • [Customer Service / Remote] Anywhere in U.S. / Up to $70K per year / Flexible hours / Hardware budget - As a Customer Su...
  • 3/26/2024 12:00:00 AM

New Bedford is a city in Bristol County, Massachusetts, United States. As of the 2010 census, the city had a total population of 95,072, making it the sixth-largest city in Massachusetts. New Bedford is nicknamed "The Whaling City" because during the 19th century, the city was one of the most important whaling ports in the world, along with Nantucket, Massachusetts and New London, Connecticut. The city, along with Fall River and Taunton, make up the three largest cities in the South Coast region of Massachusetts and is known for its fishing fleet and accompanying seafood producing industries ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Insights Analyst jobs
$80,770 to $110,047
New Bedford, Massachusetts area prices
were up 1.6% from a year ago

Customer Insights Analyst in Monroe, LA
Collate and analyse data, interpret findings and provide insights into internal and.
December 06, 2019
Customer Insights Analyst in Muskegon, MI
Customers are at the heart of everything we do at Bupa Global and Customer insight is the core driver of all of the decisions we make, from target segments, priority markets, channel selection, proposition development and retention strategy.
December 04, 2019
Customer Insights Analyst in Worcester, MA
The Customer Insights Analyst, located in San Francisco and reporting directly to the Head of Customer Insights, will be responsible for uncovering the “why” behind the “what” we see in our customer data.
January 21, 2020