Customer Insights Analyst jobs in North Carolina

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Our Healthcare Customers are federally mandated (by Center for Medicare & Medicaid Services or CMS) requiring vendors to have the COVID-19 vaccination or an approved exemption. There are select Customers who do not accept any exceptions. Unvaccinated Associates may be excluded from working at a Customer site, require routine testing with an approved exemption (if accepted by the Customer) or have limited Customer access impacting their ability to remain employed. Additionally, we may be required to meet state mandates on COVID-19 vaccination, exemptions and/or booster requirements. This position is a Customer-facing role that falls under a state or CMS mandate.

• You'll train customers in proper care and handling of surgical instruments and devices with the intent to reduce or limit the need for repairs and ensure the equipment is Procedure Ready.
• Meet with customers to understand challenges and present solutions.
• Recognize changes in instrument repair needs, identify possible root causes, and recommend STERIS services.
• Be proactive in identifying issues before problems occur, developing a process for improvement, and ensuring implementation.
  • You'll also lead Proactive Maintenance Inspections for equipment including Flexible Endoscopes and Surgical Devices.
• Record maintenance services, daily cost savings, and potential barriers to implementation.

• HS Diploma or GED required.
  • Associate's degree in Surgical Technology and Sterile Processing Certification preferred.
• 6 - 8 years of professional experience, ideally in a clinical environment, with a basic understanding of surgical instruments and medical devices
• Excellent presentation skills.
• Surgical Technology or Sterile Processing experience and training is preferred.

Are you a solutions-minded problem solver with clinical experience? Are you interested in an opportunity to provide training and continuous improvement support to impact patient safety?

At STERIS, our team members provide these services to hospitals across the United States. As a Customer Insights Analyst, you'll work hand in hand with local Account Managers to provide knowledge and expertise to hospitals and surgical centers in your area.

We're seeking self-motivated individuals with strong presentation, organization, time-management skills, and a clinical background in the operating room to directly assist clinical teams with their challenges. You'll support multiple facilities across your region, meeting face to face with sterile processing technicians, surgical technicians, nurses, doctors, and other clinical staff to identify valued-added activities such as identifying cost containment opportunities, education and training, improvement tracking, and maintaining compliance to industry standards. This position is within our Instrument Management Services division. Learn more about STERIS IMS here!