Customer Insights Analyst analyzes customer and consumer data and research to identify trends, key indicators, patterns, and insights. Assists in developing and conducting focus groups, surveys, competitor intelligence studies, and industry research to support product development, category/brand management and marketing or sales initiatives. Being a Customer Insights Analyst uses market research and statistical methodologies and tools to perform analysis. Performs data collection, input, and aggregation processes to develop and maintain research databases. Additionally, Customer Insights Analyst requires a bachelor's degree. Typically reports to a supervisor. The Customer Insights Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Insights Analyst typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
This position will be responsible for customer service actives in support of the Power Delivery Interconnections team for both Transmission and Distribution related task. This includes, but not limited to, the processing of customer interconnection applications and request, responding to customer inquiries, addressing customer interconnection related questions and complaints, compile and analyze data for both internal and external reporting and regulatory requirements, and various other administrative task associated with interconnections.
JOB REQUIREMENTS:
Bachelors’ Degree or higher or the equivalent work experience in a customer service position is highly desired.
Comprehensive knowledge of CSS (MPC’s Customer Service System).
Extensive knowledge of Division, Customer Care Center, and Billing Services functions.
Excellent interpersonal skills.
Strong organizational and project management skills.
Solid analytical abilities and problem-solving skills.
Excellent written and verbal communication skills.
Sound decision-making skills.
High degree of skill in MS Word, PowerPoint, Excel, and Outlook.
MAJOR JOB RESPONSIBILITIES:
Must communicate effectively with customers to provide details around MPC’s process for interconnecting to our electric system and answer questions to ensure that all escalated issues and calls are handled with the highest quality of customer service.
Capture customer interactions and log in CSS for future customer satisfaction targeting.
Develop and write processes to meet Customer Service needs for interconnection related task and activities.
Support the PD Interconnections team in Public Service Commission responses, reporting, internal messaging, and various other administrative functions.
Mississippi Power , a subsidiary of Southern Company, provides clean, safe, reliable, and affordable energy to more than 192,000 customers and communities in 23 southeast Mississippi counties. In its 98th year, Mississippi Power is a leader in customer service, workforce development and education, environmental stewardship, and employee volunteerism. The company is an industry leader when it comes to working safely, providing around-the-clock reliable service and its expert storm response. Mississippi Power has been at the forefront of innovation in the state through strategic partnerships in electric transportation and solar energy. The company has worked with the Coast Transit Authority to put the state’s first electric public transportation bus in operation and with Forrest County Agriculture High School on the state’s first electric school bus. It also partnered with the Hattiesburg Zoo on a new electric train and worked with the country’s largest Domino’s franchise to electrify its delivery fleet. Also, a leader in renewable energy, Mississippi Power partnered with the Naval Construction Battalion Center to install the first microgrid at a Navy facility. The company was among the first to introduce utility scale solar in the state with nearly 160 MW of renewable energy produced, enough to power 23,000 homes for a year. Mississippi Power’s mission is to provide world-class value to our customers and communities every day.
Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 3755
Job Category: Customer Service
Job Schedule: Full time
Company: Mississippi Power