Customer Insights Analyst jobs in Greenwood, IN

Customer Insights Analyst analyzes customer and consumer data and research to identify trends, key indicators, patterns, and insights. Assists in developing and conducting focus groups, surveys, competitor intelligence studies, and industry research to support product development, category/brand management and marketing or sales initiatives. Being a Customer Insights Analyst uses market research and statistical methodologies and tools to perform analysis. Performs data collection, input, and aggregation processes to develop and maintain research databases. Additionally, Customer Insights Analyst requires a bachelor's degree. Typically reports to a supervisor. The Customer Insights Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Insights Analyst typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

P
Associate Director of Customer Insights
  • Pacers Sports & Entertainment
  • Indianapolis, IN FULL_TIME
  • The Associate Director of Customer Insights will report to the AVP of Customer Insights and Engagement and will oversee other analysts that will assist Marketing, Sponsorships, Sales, and Operations departments. The right person for the job will apply their exhaustive knowledge of data analysis to solving problems and finding opportunities for improvement across multiple projects, teams, and business units.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Use advanced data modeling, predictive modeling, and analytical techniques to interpret key findings from company data and leverage these insights into initiatives that will support business outcomes.
    • Work to enable solutions and insights to be implemented throughout the business.
    • Create reports and dashboards that track and understand KPIs to analyze effectiveness and ROI of various marketing tactics.
    • Create and maintain survey strategy to gather customer, prospect, fan and partner sentiment and behavior.
    • Utilize integrated surveys through Qualtrics to capture data to complete customer profiles.
    • Conduct statistical analysis and create dashboards and presentations on survey data.
    • Conduct analysis of marketing effectiveness including digital marketing (paid digital, web data such as Google Analytics Campaign Tracking/Setup through Google Tag Manager), email, TV, radio, analysis of media mix modeling, marketing attribution, and more.
    • Perform marketing mix and attribution modeling and work with media manager and outside ad partners to optimize marketing channels and strategies.
    • Conduct and gather market research to enrich findings on current and historical trends.
    • Conduct audience research and segmentation for targeted marketing and sponsorship pitches.
    • Regularly present analysis and insights to leadership.
    • Train, develop, coach and supervise analyst-level employees.
    • Other projects and duties as assigned.

    QUALIFICATION REQUIREMENTS:

    To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    EDUCATION and/or EXPERIENCE:

    • Bachelor's degree required. Strong preference for degrees with an analytics or similar technical focus.
    • 6 years of experience as a business, sales, or marketing analyst.
    • 4 years of supervisory experience.
    • Ability to communicate complex problems and insights to all skill levels.
    • Strong SQL skills with an ability to perform effective querying involving multiple tables and subqueries.
    • Working knowledge of data mining principles: predictive analytics, mapping, collecting data from multiple data systems on premises and cloud-based data sources.
    • Experience and knowledge of statistical modeling techniques: GLM multiple regression, logistic regression, log-linear regression, variable selection, etc.
    • Experience writing advanced SAS code statements, models, and macros.
    • Experience with Qualtrics, and integrating the results to a CRM.
    • Technical experience with correlation and regression analysis in tools like Excel or R; experience with visualization tools like Tableau or PowerBI.
    • Strong ability to plan and manage numerous processes, people and projects simultaneously on tight timelines.
    • Ability to work cross-functionally across the organization.
    • Previous experience working with a sports organization is a plus.

    PHYSICAL AND ENVIRONMENTAL DEMANDS:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job the employee is regularly required to:

    • Sit
    • Stand
    • Walk
    • Speak in public
    • Use telephone
    • Use computer
    • Speak, hear and write

    WORK ENVIRONMENT:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • The noise level in the office work environment is usually moderate.
    • The noise level in the Fieldhouse/game environment is usually loud.
    • The stress level may become high during certain times.

    We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, gender identity, marital status, disability status, protected veteran status, or any other characteristic protected by law.

  • 15 Days Ago

D
SaaS Finance Director - Remote
  • Driven Insights
  • Indianapolis, IN FULL_TIME
  • Fully Remote, Permanent Work from Home OpportunityJob Summary: Looking to build upon your track record as a SaaS finance professional in a rapidly growing segment of the financial services industry? Y...
  • 15 Days Ago

D
Accounting Manager - Remote
  • Driven Insights
  • Indianapolis, IN FULL_TIME
  • Fully Remote, Permanent Work from Home OpportunityJob Summary: Looking to build upon your track record as a rising accountant in a rapidly growing segment of the financial services industry? You will ...
  • 15 Days Ago

D
Director of Finance & Accounting - Remote
  • Driven Insights
  • Indianapolis, IN FULL_TIME
  • Job Summary: Looking to build upon your track record as a SaaS finance professional in a rapidly growing segment of the financial services industry? You will work tightly with our clients and the Driv...
  • 15 Days Ago

U
Customer Service Data Analyst
  • USA BKP Balkamp Inc
  • Plainfield, IN FULL_TIME
  • Customer Service Data Analyst Job Summary The role of the Customer Service Data Specialist is to consistently provide and maintain exceptional customer service and EDI data support while providing tim...
  • 8 Days Ago

R
Customer Support Analyst
  • RLDatix
  • Carmel, IN FULL_TIME
  • RLDatix is on a mission to change healthcare. We help organizations drive safer, more efficient care by providing governance, risk and compliance tools that drive overall improvement and safety. Our s...
  • 13 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Customer Insights Analyst jobs found in Greenwood, IN area

T
Regional Marketing Manager, North America Higher Education (USA REMOTE)
  • Turnitin, LLC
  • Indianapolis, IN
  • Company Description When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the glob...
  • 3/28/2024 12:00:00 AM

O
Activation Manager - Remote US
  • OPENLANE
  • Carmel, IN
  • *This is a fully remote position. Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful...
  • 3/28/2024 12:00:00 AM

J
Customer Care Analytics Manager
  • JD Finish Line
  • Indianapolis, IN
  • Summary This position is responsible for oversight of the Customer Care Analytics Team. This includes the delivery of ac...
  • 3/27/2024 12:00:00 AM

S
Equity Research Associate - Semiconductors
  • Sophe
  • Bloomington, IN
  • - Equity Research Associate - Semiconductors **Equity Research Associate - Semiconductors** BMO Harris Bank San Francisc...
  • 3/27/2024 12:00:00 AM

I
Product Specialist
  • Insight Global
  • Zionsville, IN
  • Title: Product Specialist Location: Zionsville, IN 46077 Duration: Permanent Schedule: Hybrid - 2-3 days on-site Must Ha...
  • 3/26/2024 12:00:00 AM

L
Sr. Digital Marketing Analytics Manager
  • Lids
  • Indianapolis, IN
  • About Our Company: Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-o...
  • 3/25/2024 12:00:00 AM

P
Content Marketing Specialist
  • PAXAFE
  • Indianapolis, IN
  • Who we are Our supply chain lacks visibility! Every Pharmaceutical supply chain, transportation and quality executive. A...
  • 3/25/2024 12:00:00 AM

U
CDL-A OTR Team Drivers - Top Team Pay + Great Benefits
  • U.S. Xpress
  • Greenwood, IN
  • U.S. Xpress is Now Hiring CDL-A OTR Team Drivers! CDL-A Teams: Top Team Pay in the Nation & Up To $15,000 Sign-On Bonus/...
  • 3/25/2024 12:00:00 AM

Greenwood is a city in Johnson County, Indiana, United States. The population was 49,791 at the 2010 Census, and increased to 56,545 in the Census 2016 estimates. Greenwood is located between Indiana State Road 37 and Interstate 65. The city shares a border with Indianapolis and is the most populous suburb in the southern portion of the Indianapolis Metropolitan Area....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Insights Analyst jobs
$73,832 to $100,594
Greenwood, Indiana area prices
were up 1.3% from a year ago

Customer Insights Analyst in Monroe, LA
Collate and analyse data, interpret findings and provide insights into internal and.
December 06, 2019
Customer Insights Analyst in Muskegon, MI
Customers are at the heart of everything we do at Bupa Global and Customer insight is the core driver of all of the decisions we make, from target segments, priority markets, channel selection, proposition development and retention strategy.
December 04, 2019
Customer Insights Analyst in Worcester, MA
The Customer Insights Analyst, located in San Francisco and reporting directly to the Head of Customer Insights, will be responsible for uncovering the “why” behind the “what” we see in our customer data.
January 21, 2020