Customer Insights Analyst analyzes customer and consumer data and research to identify trends, key indicators, patterns, and insights. Assists in developing and conducting focus groups, surveys, competitor intelligence studies, and industry research to support product development, category/brand management and marketing or sales initiatives. Being a Customer Insights Analyst uses market research and statistical methodologies and tools to perform analysis. Performs data collection, input, and aggregation processes to develop and maintain research databases. Additionally, Customer Insights Analyst requires a bachelor's degree. Typically reports to a supervisor. The Customer Insights Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Insights Analyst typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees Royal Caribbean Group is pleased to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world
The Royal Caribbean Group’s Global eCommerce Team has an exciting career opportunity for a full time Voice of Customer Analyst eCommerce Product Insights reporting to the Manager Research and Customer Insights
This position will work on-site in Miami Florida
Position Summary:
The Analyst on the eCommerce Product Insights (ePI) team is responsible for analyzing interpreting and validating eCommerce website feedback This role is responsible for analyzing and defining key opportunities for product optimization research studies and technical site issues They will provide tactical day-to-day analytical and process support by having a deep understanding of digital customer feedback In addition this role partners with members of the Research and Business Intelligence team on the financial impact of issues and improvements In addition this role is responsible for developing highly actionable reports of synthesized digital customer feedback for internal audiences The Analyst will partner with the ePI Program Strategist to turn insights into actionable specific recommendations to cross-functional teams timely and accurately to improve the eCommerce customer experience
Essential Duties and Responsibilities:
Qualifications Knowledge and Skills:
We know there's a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment
Nearest Major Market: Miami