Customer Insights Analyst jobs in Arkansas

Let’s be unstoppable together!

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com.

What will you be doing?

You will be working onsite with our Sam’s Club client team at our Rogers, Arkansas office 1-2 days a week, onsite at the Sam’s Club Bentonville Home Office ~two days a week, and virtual the rest of the time delivering analytical insights from vast datasets available in the Sam’s Club MADRID analytical environment. You will get to work with the most comprehensive, rich datasets in retail or manufacturing, including member data, supply chain data, syndicated POS data, eCommerce data, and shopper panel data.

Job Responsibilities

• Become an expert in Circana datasets, business measurement, and Circana Unify UX platform.
• Learn the needs of Sam’s Club merchants and manufacturers to help assist solving their business needs.
• Help build scalable business solutions to influence business needs using Circana datasets on Circana’s Unify user interface.
• Organize data into stories and recommendations based on client short and long-term needs using best-in-industry Circana UX tools like Audience Builder and Genius Script
• Work as part of a high-performing team to deliver continual process improvements for clients and Circana.
• Assist with ad hoc content delivery for client to continually lift client satisfaction.
• Promote the use of the latest Circana innovations and improvements to help drive client business growth.
• Support meeting team revenue goals promoting the potential of Circana products and data sets and ensuring their high-quality service delivery.
• Identify and implement process improvement and best practice sharing opportunities.
• Lead client training initiatives on Circana platform & tools to aid self-service usage.
• Lead client account issue resolution and communicate resolutions and explanations where appropriate.
• Establish and track critical metrics to measure progress against quality initiatives.

Requirements

• 0-2 years of Analytical experience - Consumer Packaged Goods (CPG), General Merchandise (GM) or Retail knowledge a plus but not required.
• Has worked with various types of datasets through business applications and manual manipulation, with Python, R, or C exposure a strong plus. Prior experience with Circana Unify application a plus but not mandatory.
• Advanced skills MS Excel, PowerPoint, and Word
• Experience with syndicated POS data, supply chain data or frequent shopper data is beneficial.
• Highest level of attention to detail and the ability to manage multiple projects simultaneously, adjusting priorities as needed and meeting deadlines.
• Superior analytical, quantitative, and problem-solving skills
• High level of initiative required.
• Ability to communicate effectively in a manner that is clear, logical and consistent.

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location

This position will be geographically based in the Northwest Arkansas Area of Rogers and Bentonville.

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is [$47K to $67K].

We offer a comprehensive package of benefits including [paid time off, medical/dental/vision insurance and 401(k)] to eligible employees.

You can apply for this role through [methods to apply (e.g., Careers website link and/or Intranet site for internal candidates)].

#LI-GC1