Customer Information Center Supervisor jobs in Wyoming, MI

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Center supervisor
  • Brio Living Services
  • Holland, MI FULL_TIME
  • Day Center Supervisor

    LifeCircles PACE

    Holland, MI

    FLSA : Exempt; salaried

    Status : Full Time

    Schedule : Day Shift, Monday-Friday

    Req. # 7820

    LifeCircles provides all-inclusive care to frail seniors in the community who desire to remain in their home but need additional support to achieve that goal.

    Geriatric appropriate clinical services are provided both in the onsite clinics and in participant’s homes. Be part of the innovative, creative, hardworking team providing stellar patient-centered care.

    Join our team of compassionate and skilled team members and love your career!

    • Comprehensive Medical Insurance options for staff that are regularly scheduled a minimum of 30 hours / week
    • Generous Paid Time Off, Paid Birthday and Holidays
    • DAILYPAY - immediate access to your pay from hours worked the day prior!
    • Retirement Savings Plan Opportunity
    • Team Member Referral bonus program
    • Longevity Bonus
    • Wellness Reimbursement and Incentives
    • Supportive Team Environment
    • Tuition Reimbursement and Scholarship program (Growth opportunities)
    • Annual Increases

    Position Summary :

    The primary purpose of this position is to provide leadership, resources, and support to our day center nurse aide team and home care department in the daily delivery of care and service.

    The Day Center Supervisor is an actively engaged member of the Interdisciplinary Team and plays a critical role ensuring that care and services align with the PACE Model of care and in accordance to the participant Life Plan and goals of care.

    This position will work closely with other departments in providing high quality day center and home care experiences supportive of participant's overall health and function.

    Required Qualifications

    • High School Diploma or GED required
    • Minimum of 2 years working in a health care environment is required.
    • Leadership, supervisory, and health care related program oversight responsibilities, required.
    • Home care experience, required.
    • Must have reliable transportation and a current valid Michigan driver’s license.
    • Must possess current CPR certification by AHA or be willing and able to obtain as offered by LifeCircles.
    • Minimum of one year of experience working with the frail elderly, or long-term care population

    Skills and Knowledge

    • Must have strong organizational, critical thinking, and problem-solving skills
    • Must have strong interpersonal skills
    • Must be technologically adept and proficient in electronic medical records
    • Must posses excellent written and verbal communication skills

    Disclaimer

    • LifeCircles PACE is a federally funded program through CMS and the State of Michigan. All employees are expected to adhere to the Participant Rights.
    • LifeCircles PACE provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability or genetics in accordance with applicable federal, state and local laws.
    • Last updated : 2024-03-24

  • 28 Days Ago

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Day Center Supervisor
  • United Methodist Retirement Communities
  • Holland, MI FULL_TIME
  • Day Center SupervisorLifeCircles PACE Holland, MI FLSA: Exempt; salariedStatus: Full TimeSchedule: Day Shift, Monday-FridayReq. # 7713 LifeCircles provides all-inclusive care to frail seniors in the c...
  • 1 Month Ago

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Customer Support Center Technician
  • Davenport University
  • Grand Rapids, MI FULL_TIME
  • Customer Support Center Technician STATUS: Full-timeDEPARTMENT: Information Technology - Customer Support CenterLOCATION: Grand Rapids—W.A. Lettinga CampusREPORTS TO: CSC Manager and Training Coordina...
  • 21 Days Ago

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Customer Support Center Technician
  • Davenport University
  • Grand Rapids, MI FULL_TIME
  • Customer Support Center Technician STATUS: Full-timeDEPARTMENT: Information Technology - Customer Support CenterLOCATION: Grand Rapids—W.A. Lettinga CampusREPORTS TO: CSC Manager and Training Coordina...
  • 1 Month Ago

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Inventory Supervisor
  • New Life Transport Parts Center
  • Center, MI FULL_TIME
  • About New Life: New Life Transport Parts Center is a division of Hinton Transportation Investments, Inc. (HTI). HTI is a leader in the heavy-duty transportation parts industry. New Life is actively se...
  • 1 Month Ago

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Strength Coach and Fitness Center Supervisor
  • Kent Consortium
  • Grand Rapids, MI FULL_TIME
  • JobID: 20584 Position Type: Administration/Supervisor Date Posted: 3/21/2023 Location: Grandville High School Date Available: Upon Offer District: Grandville Public Schools - website Written notice is...
  • 1 Month Ago

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0 Customer Information Center Supervisor jobs found in Wyoming, MI area

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Entry Level Campaign Organizer
  • CADC, LLC
  • Grand Rapids, MI
  • Job Description Job Description Organizer– CADC, LLC CADC, LLC is seeking qualified, highly motivated individuals to fil...
  • 4/22/2024 12:00:00 AM

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Counter Salesperson
  • Hajoca Corporation
  • Wyoming, MI
  • Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling,...
  • 4/22/2024 12:00:00 AM

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Inventory Control Coord II
  • International Game Technology PLC
  • Grand Rapids, MI
  • ** Inventory Control Coord II** Location: Grand Rapids, MI, US, 49501 Requisition ID: 8556 IGT is the global leader in g...
  • 4/22/2024 12:00:00 AM

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Administrative/ Clerical
  • J & J BAIL BONDS AGENCY INC
  • Grand Rapids, MI
  • Job Description Job Description Job Category: Administrative / Clerical Assist office in clerical work and administrativ...
  • 4/21/2024 12:00:00 AM

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Call Center Agent
  • Xtend
  • Grand Rapids, MI
  • POSITION SUMMARY The Member Services Representative Level 1 is responsible for providing day-to-day support for credit u...
  • 4/21/2024 12:00:00 AM

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Bakery Associate
  • Walmart
  • Jenison, MI
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/19/2024 12:00:00 AM

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Bakery Associate
  • Walmart
  • Byron Center, MI
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/19/2024 12:00:00 AM

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Resident Care Aide - All Shifts - Part Time
  • Senior Lifestyle Corporation
  • Holland, MI
  • Company Description Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten ...
  • 4/19/2024 12:00:00 AM

Wyoming is a city in Kent County, Michigan. As of the 2010 census, the city has a total population of 72,125, which makes it the 3rd largest community or city in West Michigan, the 14th largest city in the state of Michigan, and the 18th largest community in the state as well as the largest suburb of Grand Rapids. In 1832 the area was settled and organized under the Byron Township. In 1848 the township split the northern half being called Wyoming Township and then became a city in 1959 after a period of disputes surrounding annexation as well as water and sewer usage. The city has experienced ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$71,627 to $100,303
Wyoming, Michigan area prices
were up 1.3% from a year ago