Customer Information Center Supervisor jobs in Worcester, MA

Overview

Who we are...

Datavant protects, connects, and delivers the world’s health data to power better decisions and advance human health. We are a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500 real-world data partners. 

What we offer…

By joining Datavant today, you’re stepping onto a highly collaborative team that is passionate about creating transformative change in healthcare. We look for people who are smart, nice and get things done. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales.

What we need…

The Health Information Operations Supervisor (HIOS) is responsible for client/customer service and serves as a knowledge expert for the Health Information Specialists (HIS) staff. The role focuses on front line people management and training, as well as ensuring processes are completed in compliance with established guidelines. This role may also assist leadership with planning, developing, and implementing departmental or regional projects. This role provides support to the Health Information Operations Manager. The HIOS will be responsible for maintaining workflow and productivity of HIS as well as handling escalated situations and driving a positive work environment. The HIOS will also assist in the new hire process, meeting with clients, and developing staff at one or more sites.

Work Location:

This is a hybrid role supporting 3 sites between Worcester and Natick, MA. Traveling to, and working at, sites is required at minimum 2-3 days per week.

Responsibilities

What you will do…

• Have a passion to lead, train and motivate a growing team.
• Communicate and collaborate with leadership on issues, opportunities, or challenges.
• Lead Audit Team which receives requests from Payors
• Review data and provide client and leadership solutions
• Be comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.
• Manage requests coming in from the client's Risk Management Team
• Be the leader of client locations and plan for fluctuating needs.
• Oversee escalation calls from Datavant's centralized call centers
• Participate in project teams and committees to advance operational strategies and initiatives
• Coordinate with client management on complex issues while building a strong relationship

Qualifications

What you need…

• A true leadership philosophy in which the goal of the leader is to serve
• Ability to support clients and your team working both onsite and remotely.
• 1 years of Health Information related experience
• Well-versed with HIPAA standards.
• A knack for presenting to leadership, clients, and your team both in-person and remotely
• Solution provider and forward thinking
• Detail and quality oriented as it relates to accurate and compliant information for medical records.
• Power BI, MS Office

What makes you stand out...

• EMR experience with EPIC, or Cerner.
• Previous production/metric-based work experience
• Team building and experience elevating individuals’ careers.

Working conditions & physical demands

Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions.  Must have the ability to stand and sit frequently throughout an eight-hour period, reach horizontally and vertically for overhead use.  Must be able to use a telephone or headset equipment.  Incumbent must be able to lift 20 lbs., perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions. Reasonable accommodations are available to qualified individuals with disabilities. This is a hybrid role supporting 3 sites between Worcester and Natick, MA. Traveling to, and working at, sites is required at minimum 2-3 days per week. On work from home days, this position requires that you provide a high-speed internet connection, and a work environment free from distractions.

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc.  Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis.  Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

With very limited exceptions (medical conditions or sincerely held religious beliefs that prohibit you from getting the vaccine), one of the requirements for this job is that you be fully vaccinated against COVID-19.  *Except for states where legally prohibited to enforce mandates.

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.