Customer Information Center Supervisor jobs in Weymouth, MA

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Appliance Service Technician
  • Clarke Customer Care
  • Plymouth, MA FULL_TIME
  • Clarke Customer Care is both New England’s premier appliance repair service and also its fastest growing. Unlike other service companies, we are focused exclusively on the luxury appliances produced by Sub-Zero, Wolf, Cove, Scotsman and Best.
    Our customers entrust us with the care of their beautiful homes, so we strive to provide the best service experience. Deeply loyal customers are good for business, and we want our employees to have stable, well-paying careers that they can take pride and joy in.

    Are you a hard-working, independent, and mechanically inclined professional? Are you looking for a stable and satisfying career that pays well? One where you work with both your hands and your mind? If you’re confident, good with people, and like solving problems, we have the career for you.
    We are an established, professional company and offer full benefits:

    • Family medical insurance
    • Dental insurance
    • Vision insurance
    • Life insurance
    • Paid time off and paid holidays
    • Matching 401K
    • Access to unlimited overtime
    • Bonus opportunities
    • Career path
    • Paid training
    • Potential tuition reimbursement
    • Smart phone
    • Company Laptop
    • Company provided tools and uniforms.
    • Dispatch from your home with company vehicle

    Candidates must:

    • Embrace our core values of Leadership, Cohesion and Consistency
    • Possess a great attitude and professional appearance.
    • Want to work in an environment that recognizes and rewards potential.
    • Enjoy the customer service side of the job to earn the trust and goodwill of sophisticated clientele.
    • Have a strong work ethic and be driven to deliver exceptional service experiences.
    • Possess strong interpersonal and communication skills.
    • Be tech-savvy, as more and more of our work involves computers.
    • Be detail-oriented, able to follow specific process steps to ensure quality workmanship and write accurate service notes.
    • Be a self-starter who is always willing to become an even better technician.
    • Be able to lift 60 lbs., push 100 lbs., and pull 50 lbs.
    • Have relevant experience or be willing to receive training.
    • Pass a full background and drug screen.

    The Appliance Service Technician role is a full-time position, Monday through Friday. Saturdays are optional, not mandatory!

    If you are interested in becoming part of our dynamic and growing organization, please call or fill out an application.

    (877) 925-2753

    Job Type: Full-time

    Work Location: On the road

  • 12 Days Ago

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BUILDING SUPERVISOR - Marshfield Center
  • Marshfield Area YMCA
  • Marshfield, MA FULL_TIME
  • Hours: Part-time Pay: $13.96 per hour. Includes a YMCA membership Duties/Responsibilities: Under the direction of the Member Engagement Coordinator, the Building Supervisor is responsible for engaging...
  • 21 Days Ago

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Distribution Center Supervisor
  • DXL Group
  • Canton, MA FULL_TIME
  • We're all about the perfect fit. That's why we invest so much in our people. We offer training and development opportunities, along with a promote-from-within, anyone-can-lead philosophy. We're an ene...
  • 1 Day Ago

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Distribution Center Supervisor | OmniCable
  • OmniCable
  • Randolph, MA FULL_TIME
  • Distribution Center Supervisor | OmniCable, Randolph, MA Our Opportunity: OmniCable, LLC (OmniCable) is a premier redistributor of wire and cable, electrical products, and value-added services. OmniCa...
  • 10 Days Ago

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Customer Center Demonstrator
  • Reiser
  • Canton, MA FULL_TIME
  • Customer Center Demonstrator Job Description About Reiser With more than 60 years of success in the food equipment industry, REISER is recognized worldwide for its high-quality equipment, innovative e...
  • 21 Days Ago

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Call Center Customer Service
  • vTech Solution
  • Canton, MA FULL_TIME
  • Company DescriptionvTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions wil...
  • 1 Month Ago

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0 Customer Information Center Supervisor jobs found in Weymouth, MA area

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Patient Experience Rep I (Page Operator Float, M-F, 11:30a - 8p)
  • Children's Hospital Boston
  • Boston, MA
  • 73148BRJob Posting Title:Patient Experience Rep I (Page Operator Float, M-F, 11:30a - 8p)Department:Ambulatory ServicesA...
  • 4/25/2024 12:00:00 AM

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Lot Attendant / Inventory Clerk
  • Expressway Toyota
  • Dorchester, MA
  • 700 Morrissey Blvd., Dorchester, MA 02122 Lot Attendant / Inventory Clerk Great Pay Plan + Great Benefits! Apply now and...
  • 4/24/2024 12:00:00 AM

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Bakery Associate
  • Walmart
  • Weymouth, MA
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/24/2024 12:00:00 AM

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Transport Aide
  • Signature Healthcare
  • Brockton, MA
  • Signature Healthcare's Brockton Hospital is hiring for a Full Time Flex Transport Aide for Transportation Services in Br...
  • 4/24/2024 12:00:00 AM

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South Shore Medical Center Phlebotomist
  • South Shore Health
  • Norwell, MA
  • If you are an existing employee of South Shore Health then please apply through the internal career site. Requisition Nu...
  • 4/24/2024 12:00:00 AM

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Administrative Assistant
  • US Tech Solutions, Inc.
  • Quincy, MA
  • *Job Title: Administrative Assistant *Location: Quincy MA (Hybrid) *Duration: 6 months contract, Full-Time * Employment ...
  • 4/22/2024 12:00:00 AM

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Front Office Assistant
  • Brockton Area Multi-Services Inc.
  • Whitman, MA
  • Overview: Tues/Wed/Thurs: 12p-8p and every other Sat (4 hrs) 24-28 hrs per week $19-$21 The Office Assistant Provides ad...
  • 4/22/2024 12:00:00 AM

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Research Student BWH Cardiovascular
  • Brigham & Women's Hospital(BWH)
  • Boston, MA
  • GENERAL SUMMARY/ OVERVIEW STATEMENT:Summarize the nature and level of work performed. The student, under close supervisi...
  • 4/21/2024 12:00:00 AM

Weymouth is a city in Norfolk County, Massachusetts, one of 13 Massachusetts municipalities that city forms of government while retaining "town of" in their official names. It is named after Weymouth, Dorset, a coastal town in England, and is the second-oldest settlement in Massachusetts. It is one of the South Shore's more affordable towns and offers a short commute into Boston, MBTA bus and rail service, and a town beach. As of the 2010 census, Weymouth had a total population of 55,643. Weymouth is located at 42°12′23″N 70°56′45″W / 42.20639°N 70.94583°W / 42.20639; -70.94583 (42.206458, ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$80,636 to $112,919
Weymouth, Massachusetts area prices
were up 1.6% from a year ago