Customer Information Center Supervisor jobs in Westfield, MA

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

A
Regional Inside Sales Representative - West Springfield, MA
  • Atlas Copco Compressors LLC -North America Customer Center
  • West Springfield, MA FULL_TIME
  • Regional Inside Sales Representative - West Springfield, MA
    Functional area: Sales
    Country: United States
    City: West Springfield, MA
    Company name: Atlas Copco Compressors LLC
    Date of posting: Feb 4, 2024

    Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

    Join us on our journey for a better tomorrow.

    Your Role

    We are seeking several Inside Sales Support positions as part of our Atlas Copco's Sales Development Program.

    The ideal candidate(s) will be hired to work in our regional office in Cerritos, CA. The position will be focused on sales support and will include many disciplines in preparing you for a career in equipment and/or aftermarket sales. You will be exposed to many facets of Atlas Copco's business and structure while in the role. Upon completion of your mission in the role, you will be prepared to apply for an Outside Sales position that suits your competence as well as your training and product knowledge.

    Participation in Atlas Copco's Sales Development Program is an opportunity for the right candidate to start a rewarding sales career working for a world-class leader in industrial technologies. You will build your professional sales skills and learn the tools needed to excel in your career!

    While working as an Inside Sales Support role, you will develop your sales skills by:

    • Building skills suited for sales, marketing, applications, and account management.
    • Working with Regional Sales Managers to learn sales strategies and practices
    • Shadowing Service Technicians to gain intimate knowledge of the equipment and its applications
    • Shadowing engineers to learn compressed air applications and system dynamics.
    • Meetings with other Sales Trainees and previous program grads that allow for team building and mentorship.

    During this program, you will receive training on our CRM, Quoting, Application, Marketing and Travel software. Training will also be provided on contract law, basic finance as well as territory management.

    Travel

    Formal training will be conducted at our headquarters in Rock Hill, SC. You must be willing and able to travel between our Rock Hill, SC office.


    To succeed, you will need

    Qualifications

    • The ideal candidate will be a new or recent college graduate with a BS in Engineering, Industrial Distribution or Business/Marketing with appropriate technical background/skill. Candidates with previous air compressor experience preferred.
    • The ideal candidate will have demonstrable hands-on technical skill and abilities.
    • Must be self-disciplined and able to work independently, yet willing to ask for help when needed.
    • Must possess strong communication skills including phone, email, meetings, classroom, etc.
    • Must have strong computer skills including Microsoft Office 365

    Other Tasks.

    Day to day tasks will include the following. These tasks will not be required every day but will be part of the learning process throughout the duration of program.

    • Lead Qualification
    • Sales Pipeline Management
    • Quote/Proposal Creation
    • Order Tracking and customer follow up
    • Marketing Campaigns
    • Market Study/Analysis

    In return, we offer you

    Choose your career with us!

    Drive your Career, Explore Opportunities, Realize your Passion . . .

    Attractive benefits Include:

    • Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
    • Health insurance/ Dental insurance/ Vision insurance
    • Competitive Paid time off
    • Great growth opportunities
    • $55,000 - $65,000. Salary based on knowledge, skills, and experience and geographically adjusted.

    City
    West Springfield, MA


    Recruiter
    courtney.file@atlascopco.com

    Diverse by nature and inclusive by choice
    Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

    Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.


    Atlas Copco Compressors LLC -North America Customer Center is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class. Job promotions at Atlas Copco will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others. Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.

     

  • 1 Month Ago

C
Customer Experience Specialist R30090
  • Customer Service - Baystate Health
  • Westfield, MA FULL_TIME
  • Req#: R30090 Category(s): Administrative Support, Customer Service Full Time / Part Time: Part-Time Shift: First Summary: LOCATION: Onsite – Baystate Noble, Westfield MA Schedule: Part Time, 32hrs per...
  • 2 Days Ago

C
Health Information Systems Analyst II
  • Caring Health Center Inc
  • Springfield, MA FULL_TIME
  • General Description: Under the Health Information Systems & Technology Project Manager, the Health Information (HI) Systems Analyst (II) will serve as the clinical information systems subject matter e...
  • 5 Days Ago

C
Patient Experience Specialist R30006
  • Customer Service - Baystate Health
  • Greenfield, MA FULL_TIME
  • Req#: R30006 Category(s): Administrative Support, Customer Service Full Time / Part Time: Part-Time Shift: First Summary: Location: Onsite Baystate Franklin, Greenfield MA Schedule: Part Time, 20hrs p...
  • 1 Day Ago

G
Clinical Supervisor
  • Gandara Center
  • Northampton, MA FULL_TIME
  • Why Work for Gandara: Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance an...
  • 11 Days Ago

G
Clinical Supervisor
  • Gandara Center
  • Ware, MA FULL_TIME
  • Why Work for Gandara: Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance an...
  • 11 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Customer Information Center Supervisor jobs found in Westfield, MA area

B
Administrative Coordinator
  • Baystate Health
  • Springfield, MA
  • **Baystate Health** , a nationally recognized leader in healthcare quality and safety, and home to Baystate Medical Cent...
  • 4/23/2024 12:00:00 AM

B
Enrollment Management & Marketing Coordinator
  • Bay Path University
  • Longmeadow, MA
  • About Bay Path University: When Bay Path opened its doors to students in 1897, it had a very clear goal: to provide a pr...
  • 4/22/2024 12:00:00 AM

P
Direct Support Autism Coach
  • Pathlight Group
  • Amherst, MA
  • Direct Autism Support Coach Program/Job Type: Agency With Choice, Per-Diem, Hourly. Location: AMHERST, MASSACHUSETTS Pat...
  • 4/22/2024 12:00:00 AM

N
Administrative Assistant
  • Northeast Center for Youth & Families, Inc. (NCYF)
  • Easthampton, MA
  • Job Description Job Description Benefits: 401(k) Dental insurance Health insurance Paid time off Tuition assistance Visi...
  • 4/21/2024 12:00:00 AM

S
INTERNAL POSTING - Staff Assistant
  • Springfield Technical Community College
  • Springfield, MA
  • Job Description: STCC seeks a Staff Assistant to provide high-level administrative support to the Assistant Vice Preside...
  • 4/20/2024 12:00:00 AM

D
Administrative Support Specialist
  • DEA
  • Springfield, MA
  • ** Administrative Support Specialist** **Department of Justice** **Location** 1 vacancy in the following location: ** Re...
  • 4/20/2024 12:00:00 AM

D
Shared Administrative Associate (OA) 12 Month Register (Amended)
  • Department Of The Treasury
  • Springfield, MA
  • Duties WHAT ARE THE SMALL BUSINESS SELF-EMPLOYED (SB/SE), LARGE BUSINESS AND INTERNATIONAL (LB&I), AND TAX EXEMPT AND GO...
  • 4/20/2024 12:00:00 AM

C
Warehouse Order Selector
  • C&S Wholesale Grocers, LLC
  • Suffield, CT
  • Position Overview Keep our communities fed. Our focus is simple but meaningful, from our distribution centers to our off...
  • 2/9/2024 12:00:00 AM

Westfield is located at 42°7′46″N 72°44′46″W / 42.12944°N 72.74611°W / 42.12944; -72.74611 (42.129492, −72.745986). It is bordered on the north by Southampton, on the northeast by Holyoke, on the east by West Springfield, on the southeast by Agawam, on the south by Southwick, on the southwest by Granville, on the west by Russell, and on the northwest by Montgomery. Westfield is split into the "South Side" and the "North Side" by the Westfield River, and the northwestern section of town is known as Wyben. According to the United States Census Bureau, the city has a total area of 47.4 square ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$77,018 to $107,852
Westfield, Massachusetts area prices
were up 1.6% from a year ago