Customer Information Center Supervisor jobs in Wisconsin

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Supervisor of Information Technology - Hogan Administrative Center
  • School District of La Crosse
  • La Crosse, WI FULL_TIME
  • Position Start Date

    7/1/2024

    Salary/Wage

    $125,200 per year

    Terms/Schedule

    260 days per year

    Appointment Type

    Full Time

    Description
    The School District of La Crosse is accepting applications for a Supervisor of Information Technology at the Hogan Administrative Center beginning as soon as possible or July 1, 2024.

    ACCOUNTABILITY OBJECTIVES:
    The Supervisor of Information Technology provides leadership, supervision, facilitation, and coordination for all tasks and elements required to effectuate comprehensive integration of appropriate technology in every facet of instruction and operations. The Supervisor of Information Technology employs equitable practices, a servant leadership approach, and a growth mindset while working in partnership with district teammates. As a key member of the Superintendent’s Cabinet, the Supervisor of Information Technology collaborates with district administrators to provide strategic direction and implement systemic and ongoing improvements toward the actualization of Board of Education and District goals.
    POSITION CHARACTERISTICS:
    Recruited by: Director of Human Resources
    Salary: Set annually by the Board of Education/Superintendent
    Length of Contract: 12/24 months
    Position Start Date: As soon as possible, but no later than July 1, 2024

    POSITION RELATIONSHIPS:
    Reports to: Associate Superintendent of Instruction
    Coordinates with: All Administrators
    Supervises Directly: Technology Department personnel (Network, Data, and Technical Services)

    POSITION QUALIFICATIONS:
    A. Required experience and training: Certified Education Technology Leader (CETL) required, or must be obtained within one year of hire
    B. Preferred experience and training:
    a. Minimum of five (5) years successful experience related to K-12 technology leadership
    b. Demonstrated current and progressive knowledge of information, data management, communications, and infrastructure technologies that support the operations of the School District of La Crosse
    c. Demonstrated current and progressive knowledge of instructional technologies that support a highly productive, creative and equitable digital learning environment for each and every student
    d. Successful experience with program development and stewardship
    e. Demonstrated leadership and coaching skills in working with adults
    C. Knowledge, Skills, Abilities, and Mindset: A passion for students and educational equity; exceptional facilitation skills; ability to galvanize groups around district initiatives; analytical and creative problem-solving abilities; self-directed; servant leadership focus; excellent oral and written communication skills with the versatility to communicate with a wide variety of stakeholders; reflective, purpose-driven, and team-oriented.

    A FULL JOB DESCRIPTION CAN BE FOUND BY FOLLOWING THE URL ABOVE.

    Applicants are requested not to contact or send resumes to individual building principals or administrators. To be given full consideration, please upload cover letter, resume, transcripts, and three letters of recommendation to your WECAN application account.

    The School District of La Crosse is an equal opportunity employer and does not discriminate against applicants on the basis of actual or perceived: age, sex, race, religion, national origin, ancestry, creed, socio-economic status, marital status, pregnancy, sexual orientation, gender identity, gender expression, gender nonconformity, physical, mental, emotional or learning disability, citizenship, military service, membership in the National Guard, state defense force, or any other reserve component of the military forces of Wisconsin or the United States, political affiliation, or any other factor prohibited by state and federal law.

    The School District of La Crosse encourages applications from all segments of the population. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or government, or against any individual(s) who assist or participate in the investigation of any complaint.

    Candidates seeking accommodations during an interview are encouraged to indicate such at the time they are contacted to interview.
    Candidate Requirements
    Years of Experience

    5

    Degree

    Bachelor

    Additional Requirements
    • Cover Letter
    • Resume
    • Letters of Recommendation
    • Custom Questions
    • Transcripts & Licenses/Certifications
  • 2 Months Ago

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Operations Supervisor - Part Time - 3am Start Time
  • Dohrn Transfer -Operations Supervisor
  • Chippewa Falls, WI PART_TIME
  • Operations Supervisor - Part Time - 3am Start Time Apply Now Description/Job Summary Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services ...
  • 5 Days Ago

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Service Sales Manager, Compressor Techniques,, Milwaukee, WI
  • Atlas Copco Compressors LLC -North America Customer Center
  • Milwaukee, WI FULL_TIME
  • Service Sales Manager, Compressor Techniques,, Milwaukee, WI Functional area: Sales Country: United States City: Milwaukee Company name: Atlas Copco Compressors LLC Date of posting: Mar 27, 2024 Our s...
  • 20 Days Ago

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Center Supervisor
  • UNITED COMMUNITY CENTER
  • Milwaukee, WI OTHER
  • Job Details Level: Management Job Location: UCC - Early Learning Center - Milwaukee, WI Position Type: Full Time Education Level: 4 Year Degree Salary Range: Undisclosed Job Category: Education Descri...
  • 15 Days Ago

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Bilingual Center Supervisor
  • UNITED COMMUNITY CENTER
  • Milwaukee, WI OTHER
  • Job Details Level: Management Job Location: UCC - Early Learning Center - Milwaukee, WI Position Type: Full Time Education Level: 4 Year Degree Salary Range: Undisclosed Job Category: Education Descri...
  • 27 Days Ago

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Information Systems Internship
  • Menard, Inc Career Center
  • EAU CLAIRE, WI FULL_TIME
  • POSITION TITLE: IS Year-Round Internship LOCATION: General Office, Eau Claire, WI REPORTS TO: Team lead, Manager TRAVEL REQUIRED: None DEPARTMENTS: Programming Internships: Point of Sale, Menards.com ...
  • 13 Days Ago

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Front Desk Attendant - Downtown Y
  • YMCA
  • Chattanooga, TN
  • The Downtown Y is seeking a customer-service oriented individual to join our Front Desk team! Our front desk staff deliv...
  • 4/19/2024 12:00:00 AM

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Front Desk Agent FT/PT - Hilton Tucson El Conquistador
  • Prism Hospitality, LP
  • Tucson, AZ
  • Scope: Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hot...
  • 4/18/2024 12:00:00 AM

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Full-Time MID shift Care Associate - Assisted Living (AL)
  • Senior Lifestyle
  • Escondido, CA
  • Company Description Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten ...
  • 4/18/2024 12:00:00 AM

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HEALTH INFORMATION SUPERVISOR
  • Muskegon County
  • Muskegon, MI
  • Description of Work The Health Information Supervisor, under the general supervision of the Client Information Manager, ...
  • 4/17/2024 12:00:00 AM

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Backhaul Coordinator
  • Hiring Now!
  • Centralia, WA
  • PURPOSE:Responsible for the scheduling and follow through of PO's to be picked up by the driver. Includes direct communi...
  • 4/17/2024 12:00:00 AM

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FRONT DESK AGENT NEW PROPERTY- OPENING DEC 2023
  • Texas Western Hospitality Group
  • Abilene, TX
  • Job Details Job Location Home2 Suites Abilene SW - Abilene, TX Description Books guest reservations and/or coordinates w...
  • 4/16/2024 12:00:00 AM

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Scheduling Coordinator
  • REHOBOTH ELDERLY CARE AND COMPANIONSHIP LLC
  • Baldwin, NY
  • Job Description Job Description Home Care Coordinator Duties consist of · Coordination of all cases includes the followi...
  • 4/15/2024 12:00:00 AM

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FRONT DESK AGENT
  • Texas Western Hospitality Group
  • Texarkana, TX
  • Job Details Job Location Hampton Inn & Suites Texarkana - Texarkana, TX Position Type Full Time Description Books guest ...
  • 4/15/2024 12:00:00 AM

Wisconsin is bordered by the Montreal River; Lake Superior and Michigan to the north; by Lake Michigan to the east; by Illinois to the south; and by Iowa to the southwest and Minnesota to the northwest. A border dispute with Michigan was settled by two cases, both Wisconsin v. Michigan, in 1934 and 1935. The state's boundaries include the Mississippi River and St. Croix River in the west, and the Menominee River in the northeast. With its location between the Great Lakes and the Mississippi River, Wisconsin is home to a wide variety of geographical features. The state is divided into five dist...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$72,957 to $102,164