Customer Information Center Supervisor jobs in Vincennes, IN

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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FT Financial Center Supervisor
  • German American Bank
  • Huntingburg, IN FULL_TIME
  • Summary of Duties and Responsibilities:

    We are looking for enthusiastic leaders like you to drive the future of our business in the communities we serve. As a Financial Center Supervisor, you will experience all aspects of German American Bank’s culture and values while working with internal and external customers on issues that impact our business and the lives of our clients. You will help lead your team in building relationships with the existing customer base that allows the team to provide the products and services for customers to achieve financial success. You will also be responsible for mentoring, training and coaching team members while working collectively to grow deposits, as well as staying involved in the community you serve.

    What You’ll Do:

    • The Daily Grind – Your focus will be supporting our internal and external customers in a variety of ways including opening new accounts and services for our customers, pursuing cross-selling opportunities including other banking units and accurately completing a variety of loan and deposit transactions. You will also guide the branch to operational excellence by assuring compliance with applicable regulations as well as our Guidelines and Procedures, and so much more.
    • You’re Part of a Team – You are a member of the Retail team which includes supporting our clients and team members in surrounding counties. This role offers amazing insight into the world of banking and our local communities.
    • And you have to be able to juggle – Multiple and conflicting priorities will come up under specific time constraints. In concert with your leader and other team members, you have to be quick to act when issues arise.

    What it Takes:

    • Previous experience in financial services or leadership
    • Ability to travel for early career training purposes
    • Ability to: communicate effectively (written and verbally), maintain confidentiality, work with speed and accuracy, and grasp technical information quickly.
    • Attention to detail and ability to work well in teams and individually.
    • Proficiency in Microsoft Word and Excel


    Bonus Points:

    • Previous customer service experience in a professional setting
    • Bilingual/Multilingual
    • Knowledge of Banking

    Responsible for adhering to compliance laws, regulations, and established Bank policies and procedures, including Bank Secrecy Act and Anti-Money Laundering.

    What we can offer you:

    • Medical, dental, vision, STD, LTD, Life insurance, etc.
    • 17 days paid time off, 11 paid holidays and bereavement leave
    • Education assistance program
    • Wellness benefits
    • Life event coverage
    • Paid family bonding leave
    • Service awards
    • Financial benefits including 401(k) match, stock purchase plan and more
    • Great deals on both national and local discounts on everything from computers and vacations to phones and retail shopping.
    • Logo wear discounts
    • Free checking account, checks and discounted bank services

    This position will be located at:

    Huntingburg

    309 East 13th Street
    Huntingburg, Indiana, 47542
    United States

    About Us:

    German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.

  • 23 Days Ago

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Production Supervisor
  • Vuteq Operations Support Center
  • Princeton, IN FULL_TIME
  • Position Title: Production Supervisor Openings - one on Gold shift Core schedule Gold shift: (Nights Monday to Friday 6:45 pm - 4 am) Must be able to work additional hours and overtime. Mandatory over...
  • 11 Days Ago

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Center Quality Assurance Supervisor at Vincennes
  • Join Parachute
  • Vincennes, IN FULL_TIME
  • Who Are We? Powered by technology and compassionate design, Parachute has reimagined the plasma donation experience into one that is easier and friendlier. Using a simple app, our members can book don...
  • 11 Days Ago

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1509 FT Financial Center Supervisor - Jasper, IN
  • German American
  • Jasper, IN FULL_TIME
  • Job Title: 1509 FT Financial Center Supervisor - Jasper, IN Summary of Duties and Responsibilities:We are looking for enthusiastic leaders like you to drive the future of our business in the communiti...
  • 4 Days Ago

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1528 FT Financial Center Supervisor - Huntingburg, IN
  • German American
  • Huntingburg, IN FULL_TIME
  • Job Title: 1528 FT Financial Center Supervisor - Huntingburg, IN Summary of Duties and Responsibilities:We are looking for enthusiastic leaders like you to drive the future of our business in the comm...
  • 22 Days Ago

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1509 FT Financial Center Supervisor - Jasper, IN
  • German American Bancorp
  • Jasper, IN FULL_TIME
  • Job Title: 1509 FT Financial Center Supervisor - Jasper, IN Summary of Duties and Responsibilities:We are looking for enthusiastic leaders like you to drive the future of our business in the communiti...
  • 27 Days Ago

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0 Customer Information Center Supervisor jobs found in Vincennes, IN area

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RN/LPN- Weekend Supervisor
  • Bridgepointe Health Campus
  • Vincennes, IN
  • JOIN TEAM TRILOGY: Our LPNs love Trilogy for the stability, meaningful work, and great team. If you're looking to grow a...
  • 4/17/2024 12:00:00 AM

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Evening Supervisor - LPN/RN
  • Bridgepointe Health Campus
  • Vincennes, IN
  • JOIN TEAM TRILOGY: Our LPNs love Trilogy for the stability, meaningful work, and great team. If you're looking to grow a...
  • 4/17/2024 12:00:00 AM

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Residential Truck Driver CDL B
  • Republic Services Inc.
  • Vincennes, IN
  • > > Residential Truck Driver CDL B Residential Truck Driver CDL B > Residential Truck Driver CDL B Republic Services is ...
  • 4/16/2024 12:00:00 AM

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Regional Equipment Coordinator
  • INTREN, LLC
  • Vincennes, IN
  • Job description Reports To: Regional Equipment Supervisor or Regional Equipment Manager FLSA Status: Non- Exempt SUMMARY...
  • 4/14/2024 12:00:00 AM

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Part Time Office Clerk - Gibson Center
  • Vincennes University
  • Vincennes, IN
  • Location : Fort Branch, IN Job Type: Part-Time Permanent Job Number: 202200372 College/Division: VP for Statewide Servic...
  • 4/14/2024 12:00:00 AM

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Warehouse Associate
  • Walmart
  • Vincennes, IN
  • **Job Summary:** As a Warehouse Associate at Walmart, you will play a crucial role in the efficient operation of the dis...
  • 4/14/2024 12:00:00 AM

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Picker / Packer
  • Walmart
  • Vincennes, IN
  • **Job Title: Picker/Packer** **Job Summary:** As a Picker/Packer at Walmart, you will play a critical role in the fulfil...
  • 4/14/2024 12:00:00 AM

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Shipping Associate
  • Walmart
  • Vincennes, IN
  • **Job Summary:** As a Shipping Associate at Walmart, you will be responsible for efficiently and accurately preparing me...
  • 4/14/2024 12:00:00 AM

Vincennes is a city in and the county seat of Knox County, Indiana, United States. It is located on the lower Wabash River in the southwestern part of the state, nearly halfway between Evansville and Terre Haute. Founded in 1732 by French fur traders, notably, François-Marie Bissot, Sieur de Vincennes for whom the Fort was named, Vincennes is the oldest continually-inhabited European settlement in Indiana and one of the oldest settlements west of the Appalachians. According to the 2010 census, its population was 18,423, a decrease of 1.5% from 18,701 in 2000. Vincennes is the principal city o...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$66,901 to $93,685
Vincennes, Indiana area prices
were up 1.3% from a year ago