Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Summary of Duties and Responsibilities:
We are looking for enthusiastic leaders like you to drive the future of our business in the communities we serve. As a Financial Center Supervisor, you will experience all aspects of German American Bank’s culture and values while working with internal and external customers on issues that impact our business and the lives of our clients. You will help lead your team in building relationships with the existing customer base that allows the team to provide the products and services for customers to achieve financial success. You will also be responsible for mentoring, training and coaching team members while working collectively to grow deposits, as well as staying involved in the community you serve.
What You’ll Do:
What it Takes:
Bonus Points:
Responsible for adhering to compliance laws, regulations, and established Bank policies and procedures, including Bank Secrecy Act and Anti-Money Laundering.
What we can offer you:
This position will be located at:
Huntingburg
309 East 13th Street
Huntingburg, Indiana, 47542
United States
About Us:
German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.
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