Customer Information Center Supervisor jobs in Troy, MI
Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Information Center Supervisor jobs
- Nurse Supervisor-Sickle Cell Treatment Center- 40 hours- day shifts - Henry Ford Health - Careers Careers
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Detroit, MI
FULL_TIME
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GENERAL SUMMARY:
Under the direction of the Nurse Manager or Administration, assumes accountability for a clinic/department with multiple staff members (i.e., RNs, MAs, LPNs, etc.). Provides first line management responsibilities including clinical leadership and supervisory support to an assigned clinic/department. Performs duties of a Registered Nurse in the coordination and delivery of quality compassionate patient care. Utilizes the nursing process of assessment, planning, implementation, and evaluation to provide, delegate, supervise and document care and teaching of patients and families. Works in partnership with the Nurse Manager, the health care team and medical group leaders to ensure a quality practice setting that supports professional nursing practice and quality patient care. Demonstrates clinical competence. Participates in planning and budget development.
EDUCATION/EXPERIENCE REQUIRED:
- Bachelor's Degree in Nursing or related field required. Successful completion of Henry Ford Ambulatory Orientation. Clinical knowledge and analytical abilities necessary to formulate effective nursing care plans.
- Ability to perform a wide variety of professional nursing services.
- Ability to effectively communicate with patients, families, and medical group personnel.
- Two to three (2-3) years of nursing experience in a clinical environment.
- Leadership experience preferred. Basic computer knowledge and keyboarding skills.
- Working knowledge of Word, Excel, and PowerPoint.
CERTIFICATIONS/LICENSURES REQUIRED:
- Current licensure by the Michigan State Board of Nursing as a Registered Nurse.
- Current BLS or ACLS per Henry Ford Health policy.
Additional Information - 4 Days Ago
- Burgess Information Systems
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Southfield, MI
FULL_TIME
- Answers incoming telephone calls related to pharmacy provider support or member benefit coverage determinations using established protocols and plan rules. Reviews daily claim rejections and reference...
- 8 Days Ago
- The Information Center, Inc.
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Taylor, MI
FULL_TIME
- Registered Nurse (RN) Case ManagerOrganization: The Information Center (non-profit)Position: Full-TimeLocation: Out-Wayne County (Headquarters in Taylor, MI)TIC makes the commitment to positively impa...
- 7 Days Ago
- The Information Center, Inc.
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Taylor, MI
FULL_TIME
- GENERAL SUMMARY: Responsible for all activity related to Medicaid Eligibility, including applications and redeterminations. Acts as liaison between TIC and MDHHS. Responsible for submitting participan...
- 22 Days Ago
- Luno Customer Acquisitions Inc.
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Detroit, MI
FULL_TIME
- Customer service and support roles - immediate openings! We are located in Detroit, MI! REQUIREMENTS : No experience required. We are ready to train! Must have a high school diploma or equivalent. Be ...
- Just Posted
- UnaSource Surgery Center
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Troy, MI
FULL_TIME
- Located in Troy MI, UnaSource Surgery Center is seeking highly motivated, energetic fulltime Health Information Technician to join our Center.ROLE OVERVIEW: Responsible for the maintenance and complet...
- 1 Month Ago
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0 Customer Information Center Supervisor jobs found in Troy, MI area
About Troy, Michigan
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