Customer Information Center Supervisor jobs in Taylor, MI

• Answers incoming telephone calls related to pharmacy provider support or member benefit coverage determinations using established protocols and plan rules.
• Reviews daily claim rejections and reference codes to determine if follow-up with Pharmacy/Member is required and will follow up with pharmacy/member as needed for claim resolution.
• Enrolls new members and/or processes terminations as needed.
• Maintains pharmacy call log summary.
• Performs transaction overrides as required and approved by client groups.  Maintains complete documentation of formulary overrides in proper notes section of member profiles.
• Develops automated reference materials (intranet access) of updated plan information.
• Serves as Training Facilitator for new recruits in the pharmacy call center.
• Voluntary participation in on-call rotation covering one weekday evening and a weekend shift on an alternate rotation basis.
• Assists with the implementation, QA, plan review, and claims unit testing of new plans and any client group wide change as needed.
• Performs various related duties as assigned including but not limited to Pharmacy Network updates; Pharmacy direct member reimbursements; ID card management and distribution; etc.

ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our official recruitment team at (678) 248-4755 or email us at HR@procarerx.com. 

ProCare Rx is an Equal Opportunity Employer.