Customer Information Center Supervisor jobs in Tennessee

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Warehouse Supervisor
  • Direct Customer Solutions LLC
  • Bells, TN FULL_TIME
  • Description

    This position has primary responsibility for supervising the warehouse team working with the Operations manager and partnering with peer supervisors in order to meet goals and objectives.

    Essential Functions Primary responsibility for Warehouse Supervisor

    • Supervision of Warehouse Technicians (including, but not limited to, time and activity oversight, assisting in performance reviews, training, disciplinary actions, etc.)
    • Oversight of the shipping, receiving, vault and/or picking areas
    • Ensuring staffing levels is sufficient to meet client demands
    • Ensuring client service levels exceed internal and customer expectations
    • Ensure employee development initiatives are implemented
    • Primary responsibility for Communication
    • Liaison between the warehouse employees and senior leaders
    • Customer facing communication regarding service performance, schedules, etc. as may be required from time to time
    • Collaboration with other leaders and business contacts to ensure objectives are met
    • Primary responsibility for Quality and Compliance with State and Federal regulations
    • Work closely with Quality to identity and address issues with quality and/or compliance within his/her area of responsibility
    • Works in tandem with other Operations and Quality Assurance Supervisors.
    • Assists in the investigation of Complaints and Nonconformances (as appropriate).
    • Assist with internal/external audit responses
    • Effectively lead and motivate employees by creating a positive work environment based on excellence, respect, commitment, teamwork, and quality
    • Ensure proper training of staff on effective inventory techniques, daily tasks and cGMP,SOPs

    Competencies

    Excellent verbal and written communication skills

    Solves problems in a collaborative and clear manner

    RF Scanners and Warehouse Management System Software

    Ability to maintain confidentiality

    Knowledge of FDA, DEA, OSHA regulations

    Supervisory Responsibility This position has supervisory responsibility for hourly warehouse personnel

    Work Environment This job operates in a climate-controlled warehouse setting. This role routinely uses and/or is exposed to material handling and packaging equipment, computers, handheld scanners, etc. Must be able to sit, stand, walk for 8 hours per day. Must be able to repetitively lift up to 50 lbs

    Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday during day shift hours. Evening and weekend overtime work may be required as job duties demand.

    Travel Limited travel may be required for training activities

    AAP/EEO Statement R&S Solutions, LLC is an equal opportunity employer. We provide equal employment opportunities to all qualified persons without regard to race, creed, color, religious belief, gender, sexual orientation, age, national origin, disability, veteran status or any other status protected by law.

    Requirements

    1. Required Education and Experience 1. High school diploma or equivalent, Post-secondary education is preferred in logistics or related field or equivalent combination of work experience and education
    2. • At least 5 years supervisory experience in a warehouse environment with pick/pack/ship or production operations. Pharmaceutical and/or 3PL experience preferred


  • Just Posted

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Supervisor HIM - Health Information Management, FT, days
  • North Knoxville Medical Center
  • Knoxville, TN FULL_TIME
  • Supervises and performs duties in the medical records department for a healthcare organization. Monitors the coding and overall maintenance of records and tracks data related to patient status. Ensure...
  • 14 Days Ago

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Supervisor HIM - Health Information Management, FT, days
  • Tennova Knoxville Physician RMC - North Knoxville Medical Center
  • KNOXVILLE, TN FULL_TIME
  • Supervises and performs duties in the medical records department for a healthcare organization. Monitors the coding and overall maintenance of records and tracks data related to patient status. Ensure...
  • 17 Days Ago

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IT Support Specialist
  • Regional Organized Crime Information Center...
  • Nashville, TN FULL_TIME
  • The individual will play a pivotal role in providing technical assistance to users, handling hardware and software issues, and supporting members with registration, account-related inquiries, and usag...
  • 1 Month Ago

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Service Technician, Compressor Technique-Mufreesboro, TN
  • Atlas Copco Compressors LLC -North America Customer Center
  • Murfreesboro, TN FULL_TIME
  • Service Technician, Compressor Technique-Mufreesboro, TN Functional area: Service Country: United States City: Murfreesboro Company name: Atlas Copco Compressors LLC Date of posting: Feb 12, 2024 Pass...
  • 1 Month Ago

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Health Information Operations Supervisor
  • Ciox Health
  • Memphis, TN OTHER
  • Overview Who we are... Datavant protects, connects, and delivers the world’s health data to power better decisions and advance human health. We are a data logistics company for healthcare whose produc...
  • 15 Days Ago

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HEALTH INFORMATION SUPERVISOR
  • Muskegon County
  • Muskegon, MI
  • Description of Work The Health Information Supervisor, under the general supervision of the Client Information Manager, ...
  • 3/28/2024 12:00:00 AM

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Care Associate - Assisted Living (AL)>
  • Senior Lifestyle
  • Agoura Hills, CA
  • Senior Lifestyle - JobID: 743999971212289 [Nursing Assistant / Health Aide] As a Care Associate at Senior Lifestyle, you...
  • 3/28/2024 12:00:00 AM

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Backhaul Coordinator
  • The Judge Group
  • Riverside, CA
  • PURPOSE:Responsible for the scheduling and follow through of PO's to be picked up by the driver. Includes direct communi...
  • 3/28/2024 12:00:00 AM

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Backhaul Coordinator
  • The Judge Group
  • Centralia, WA
  • PURPOSE:Responsible for the scheduling and follow through of PO's to be picked up by the driver. Includes direct communi...
  • 3/28/2024 12:00:00 AM

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Medical Office Assistant - Westchester - FlexStaff (Temp)
  • Northwell Health
  • Mount Kisco, NY
  • Job Description Responsibilities: •Prepares treatment rooms for patient examinations, ensuring cleanliness and availabil...
  • 3/28/2024 12:00:00 AM

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Administrative Assistant
  • City of Boston, MA
  • Boston, MA
  • Overview Under the supervision of an employee of a higher grade in Fire Prevention, the Administrative Assistant will: R...
  • 3/28/2024 12:00:00 AM

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Care Associate - Outstanding Benefits>
  • Senior Lifestyle
  • Levittown, PA
  • Senior Lifestyle - JobID: 743999971447737 [Nursing Assistant / Health Aide] As a Care Associate at Senior Lifestyle, you...
  • 3/27/2024 12:00:00 AM

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Scheduling Coordinator
  • REHOBOTH ELDERLY CARE AND COMPANIONSHIP LLC
  • Baldwin, NY
  • Job Description Job Description Home Care Coordinator Duties consist of · Coordination of all cases includes the followi...
  • 3/26/2024 12:00:00 AM

Tennessee borders eight other states: Kentucky and Virginia to the north; North Carolina to the east; Georgia, Alabama, and Mississippi on the south; Arkansas and Missouri on the Mississippi River to the west. Tennessee is tied with Missouri as the state bordering the most other states. The state is trisected by the Tennessee River. The highest point in the state is Clingmans Dome at 6,643 feet (2,025 m). Clingmans Dome, which lies on Tennessee's eastern border, is the highest point on the Appalachian Trail, and is the third highest peak in the United States east of the Mississippi River. The ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$67,644 to $94,723