Customer Information Center Supervisor jobs in Sterling Heights, MI

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Customer service representative
  • DHAL INFORMATION SYSTEM
  • Detroit, MI FULL_TIME
  • Position : Customer ServiceRepresentative

    Location : Detroit MI

    Duration : Contract

    Pay Rate 14.00 h / r

    Job Designation :

    Responding to customer inquiries in a timelyand accurate way via phone email or chat. Identifying customerneeds and helping customers resolve complicated customercomplaints.

    Responsibilities :

    Manage large amounts of inbound / outbound phone calls.

    Manage email inbox.

    Identify and assess customers needsto achieve satisfaction.

    Build sustainable relationshipsand trust with customer accounts through open and interactivecommunication.

    Provide accurate valid and completeinformation by using the right methods / tools.

    Meetpersonal / team targets and call handling quotas.

    Handlecustomer complaints provide appropriate solutions and alternativeswithin the time limits; follow up to ensure resolution.

    Keep records of customer interactions process customer accounts andfile documents

    Follow communication proceduresguidelines and policies.

    Requirements and skills

    2year minimum customer supportexperience

    Strong phone contact handling skills andactive listening

    Ability to adapt / respond to differenttypes of customers.

    Excellent communication andpresentation skills

    Ability to multitask prioritize andmanage time effectively.

    Must be highly flexible andhave the skill to work in a fastpaced dynamic environment wherepriorities demands and timelines can shift.

    High schooldiploma

    Experience with Word and Excel

    Last updated : 2024-02-23

  • 21 Days Ago

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Medicaid Eligibility Specialist
  • The Information Center, Inc.
  • Taylor, MI FULL_TIME
  • GENERAL SUMMARY: Responsible for all activity related to Medicaid Eligibility, including applications and redeterminations. Acts as liaison between TIC and MDHHS. Responsible for submitting participan...
  • 1 Day Ago

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RN Case Manager - No Holidays or Weekends
  • The Information Center, Inc.
  • Taylor, MI FULL_TIME
  • Registered Nurse (RN) Case ManagerOrganization: The Information Center (non-profit)Position: Full-TimeLocation: Out-Wayne County (Headquarters in Taylor, MI)TIC makes the commitment to positively impa...
  • 1 Month Ago

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HEALTH INFORMATION TECHNICIAN
  • UnaSource Surgery Center
  • Troy, MI FULL_TIME
  • Located in Troy MI, UnaSource Surgery Center is seeking highly motivated, energetic fulltime Health Information Technician to join our Center.ROLE OVERVIEW: Responsible for the maintenance and complet...
  • 20 Days Ago

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Center supervisor
  • UHaul
  • Harper, MI FULL_TIME
  • Full description Are you a people person who loves to help others? Then consider becoming U-Haul's newest Assistant General Manager! As Assistant General Manager you will frequently be responsible for...
  • 19 Days Ago

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Center supervisor
  • CSL Plasma
  • Mount Clemens, MI FULL_TIME
  • The Opportunity This position is responsible for supervising the day-today plasma center operations and staff to ensure efficient plasma collections. You will report to the Center Manager. The Role In...
  • 26 Days Ago

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0 Customer Information Center Supervisor jobs found in Sterling Heights, MI area

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Peri-Operative Assistant - 1.0 Day Shift - Henry Ford Macomb Hospital
  • Henry Ford Hospital
  • Clinton Township, MI
  • POA Intra-operative: Under general supervision and following established policies and procedures, provides service suppo...
  • 3/28/2024 12:00:00 AM

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Medical Receptionist
  • Trinity Health - IHA
  • Rochester, MI
  • POSITION DESCRIPTION: Serves as a first point of contact for external customers in the office and on the phone, as well ...
  • 3/28/2024 12:00:00 AM

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Stand Up Forklift Operator
  • Employbridge
  • Auburn Hills, MI
  • Job Description Job Description ResourceMFG is now looking for Material Handlers near Lake Orion! Shift: 7a-3:30p M-F Pa...
  • 3/26/2024 12:00:00 AM

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Supports Coordinator 2
  • Gesher Human Services
  • Southfield, MI
  • Job Description Job Description DEPARTMMENT: Supports Coordination SUPERVISOR: Director, Supports Coordination Gesher Hu...
  • 3/26/2024 12:00:00 AM

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Stocker
  • Foodservice Supplier
  • Troy, MI
  • Stocker FULL-TIME $11/hr Position Summary: Responsible for providing prompt and courteous customer service, stocking pro...
  • 3/24/2024 12:00:00 AM

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MATERIAL HANDLER - $1500 SIGN ON BONUS!
  • Yanfeng Automotive Interiors
  • Highland Park, MI
  • **Global. Collaborative. Innovative. Together, we will transform the automotive interiors industry. Together, we will re...
  • 3/24/2024 12:00:00 AM

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Registered Nurse Behavioral Health
  • Elara Caring
  • Troy, MI
  • At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, e...
  • 3/24/2024 12:00:00 AM

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Loss Draft Mail Associate
  • Proctor Loan Protector
  • Troy, MI
  • Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best...
  • 3/24/2024 12:00:00 AM

Sterling Heights is a city in Macomb County of the U.S. state of Michigan, and one of Detroit's core suburbs. As of the 2010 census, the city had a total population of 129,699. It is the second largest suburb in Metro Detroit, and the fourth largest city in Michigan. Sterling Heights consistently ranks as the safest city in Michigan with population of over 100,000. Sterling Heights is 16 miles (26 km) from Downtown Detroit. The city's southern border is 6 miles (9.7 km) from Detroit's northern border. The shape of the city is 6 miles (9.7 km) long and 6 miles wide. In 1991 Murray Dublin of Th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$74,163 to $103,853
Sterling Heights, Michigan area prices
were up 1.2% from a year ago