Customer Information Center Supervisor jobs in South Bend, IN
Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Information Center Supervisor jobs
- Supervisor
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Rochester, IN
FULL_TIME
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About Woodlawn Health: Woodlawn Health is located in Fulton and Marshall County, Indiana. We are a rural health system earning the right to care for our community! Our flagship hospital and three rural clinics are located in Rochester, Indiana. We also have clinics in Akron and Argos, Indiana.
Our Mission is to provide excellent healthcare services by highly skilled staff in a compassionate and caring manner. We know that our employees are essential to the care we provide! When you join the Woodlawn Family, you have opportunities to bring your family to events such as breakfast with the Easter Bunny, Woodlawn Picnic, and other things throughout the year.
Our core values are as follows: Courtesy, Respect, Caring, Professionalism, Confidentiality, Integrity, and Accountability.
PRIMARY DUTIES:
- Assumes the responsibility of being the highest ranking administrative person in charge of the facility when other higher ranking administrators are not in house.
- Assesses, evaluates, intervenes on inpatient wound care needs of patients.
- Assists in the monthly scheduling process as needed. Determines adequate staffing coverage on the nursing units is maintained to the best level possible by assessing the number and level of personnel needed to provide quality patient care. Adjusts staffing and assignments appropriately by calling in or sending home staff as deemed necessary.
- Other duties as needed.
EDUCATIONAL REQUIREMENTS AND QUALIFICATIONS:
- Currently licensed in the state of Indiana as an RN. Maintains this licensure and provides any licensure renewals or changes to Human Resources.
- For the Wound Care Specialist role, a master’s degree in nursing and wound certification is required.
- Must possess Basic Life Support certification or obtain prior to providing direct patient care. Maintains BLS certification per hospital policy.
- Must possess and maintain Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS), and Neonatal Resuscitation Program (NRP) certification or be willing to obtain within reasonable time frame after hire.
- Temperature, Airway, Blood pressure, Lab work, Emotional support (S.T.A.B.L.E.) certification is desirable but not required.
Shift: Nights
WOODLAWN HEALTH OFFERS:
- Tuition Assistance
- Loan Forgiveness
- Certification Pay
- Low nurse patient ratios
- Free education/training
- 26 Days Ago
- Four Winds Casinos
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New Buffalo, MI
FULL_TIME
- SUMMARY: Responsible for assisting in the operation of the casino’s Contact Center on an assisgned shift in accordance with established policies, procedures, budgets and specifications. Oversees the o...
- 28 Days Ago
- Four Winds Casinos
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New Buffalo, MI
FULL_TIME
- SUMMARY : Responsible for assisting in the operation of the casino’s Contact Center on an assisgned shift in accordance with established policies, procedures, budgets and specifications. Oversees the ...
- 28 Days Ago
- Kabelin Ace Hardware
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La Porte, IN
FULL_TIME
- Supervisor – Customer Service (LPW) Reports directly to: Assistant Store Manager – Customer Service LeadPosition Overview:As a Supervisor of Customer Service, you will play a crucial role in deliverin...
- 22 Days Ago
- Unifi
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South Bend, IN
FULL_TIME
- Requirements and Description Responsibilities * Loads, unloads, services, guides, and directs customer aircraft. * Safeguards customers' baggage, air cargo, airmail from weather, loss, theft, damage a...
- 23 Days Ago
- IN_SJHS Saint Joseph Regional Medical Center, Inc.
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Plymouth, IN
PART_TIME
- Employment Type: Part time Shift: 12 Hour Day Shift Description: JOB SUMMARY Responsible for supporting and assisting the department leaders in the provision of a 24-hour patient care service operatio...
- 14 Days Ago
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0 Customer Information Center Supervisor jobs found in South Bend, IN area
- Nonprofit
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South Bend, IN
- Job Description Job Description There are several positions open with several times both in Elkhart and St. Joseph Count...
- 4/23/2024 12:00:00 AM
- David's Bridal, LLC.
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Mishawaka, IN
- BEST. JOB. EVER! Minimal weekday hours required Generous Team Member discount $400 bonus for every referral hired with N...
- 4/22/2024 12:00:00 AM
- Marbach America
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Michigan City, IN
- General: Use of laser and water jet equipment to cut various materials ranging, not limited to, wood products, fiberglas...
- 4/22/2024 12:00:00 AM
- Rev Group Inc
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Elkhart, IN
- **Assembler I** **Location:** Elkhart, IN, US, 46514 **Requisition ID:** 12768 REV Group (NYSE: REVG) is a leading desig...
- 4/22/2024 12:00:00 AM
- Marbach America
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Michigan City, IN
- Job Description Prepare technical drawings and designs used by production to build various products for the paperboard p...
- 4/22/2024 12:00:00 AM
- Beacon Health System
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Elkhart, IN
- Full-time 500 Arcade Avenue Clerical Day $1,000 USD SIGNING BONUS Reports to the Practice Manager and works under the di...
- 4/21/2024 12:00:00 AM
- The South Bend Clinic
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South Bend, IN
- Overview: Department: Information Technology Location: Eddy Street Campus; 211 N Eddy Street, South Bend, IN 46617 Hours...
- 4/21/2024 12:00:00 AM
- Howmet Aerospace
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La Porte, IN
- Basic Qualifications Education: * A minimum of a High School diploma or GED equivalency is required. Skills and Abilitie...
- 4/19/2024 12:00:00 AM
About South Bend, Indiana
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